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    • What do you guys think the chances are for her?   She followed the law, they didnt, then they engage in deception, would the judge take kindly to being lied to by these clowns? If we have a case then we should proceed and not allow these blatant dishonest cheaters to succeed 
    • I have looked at the car park and it is quite clearly marked that it is  pay to park  and advising that there are cameras installed so kind of difficult to dispute that. On the other hand it doesn't appear to state at the entrance what the charge is for breaching their rules. However they do have a load of writing in the two notices under the entrance sign which it would help if you could photograph legible copies of them. Also legible photos of the signs inside the car park as well as legible photos of the payment signs. I say legible because the wording of their signs is very important as to whether they have formed a contract with motorists. For example the entrance sign itself doe not offer a contract because it states the T&Cs are inside the car park. But the the two signs below may change that situation which is why we would like to see them. I have looked at their Notice to Keeper which is pretty close to what it should say apart from one item. Under the Protection of Freedoms Act 2012 Schedule 4 Section 9 [2]a] the PCN should specify the period of parking. It doesn't. It does show the ANPR times but that includes driving from the entrance to the parking spot and then from the parking place to the exit. I know that this is a small car park but the Act is quite clear that the parking period must be specified. That failure means that the keeper is no longer responsible for the charge, only the driver is now liable to pay. Should this ever go to Court , Judges do not accept that the driver and the keeper are the same person so ECP will have their work cut out deciding who was driving. As long as they do not know, it will be difficult for them to win in Court which is one reason why we advise not to appeal since the appeal can lead to them finding out at times that the driver  and the keeper were the same person. You will get loads of threats from ECP and their sixth rate debt collectors and solicitors. They will also keep quoting ever higher amounts owed. Do not worry, the maximum. they can charge is the amount on the sign. Anything over that is unlawful. You can safely ignore the drivel from the Drips but come back to us should you receive a Letter of Claim. That will be the Snotty letter time.
    • please stop using @username - sends unnecessary alerts to people. everyone that's posted on your thread inc you gets an automatic email alert when someone else posts.  
    • he Fraser group own Robin park in Wigan. The CEO's email  is  [email protected]
    • Yes, it was, but in practice we've found time after time that judges will not rule against PPCs solely on the lack of PP.  They should - but they don't.  We include illegal signage in WSs, but more as a tactic to show the PPC up as spvis rather than in the hope that the judge will act on that one point alone. But sue them for what?  They haven't really done much apart from sending you stupid letters. Breach of GDPR?  It could be argued they knew you had Supremacy of Contact but it's a a long shot. Trespass to your vehicle?  I know someone on the Parking Prankster blog did that but it's one case out of thousands. Surely best to defy them and put the onus on them to sue you.  Make them carry the risk.  And if they finally do - smash them. If you want, I suppose you could have a laugh at the MA's expense.  Tell them about the criminality they have endorsed and give them 24 hours to have your tickets cancelled and have the signs removed - otherwise you will contact the council to start enforcement for breach of planning permission.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Aviva fraudulently processed my data without authorisation o


Titchytitch
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Please post up each one of the three extracts in their separate quote boxes so that we can see that you have got exactly what is needed.

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I haven't read all of the draft letter yet, but can I ask if there's any particular reason why the fraudster is not identified as the OP's brother?

 

Wouldn't it look a little odd if that information came out later and the OP had never mentioned it?  Doesn't it also help to explain how this came about?  (eg the fraudster would hardly be likely to pick a victim at random).

 

Or does it potentially raise more awkward questions?

 

(Also - in the ombudsman's decision wasn't it quite clear that they had reached the conclusion - based on some evidence I presume - that Aviva had written directly to the OP so she must have known about it?  Is that covered in the letter together with an explanation as to why it's wrong?  Apologies if the letter does cover it but I've only just come back to this thread and I've no time st the moment to read it all.  It seems to have got more complicated now... )

Edited by Manxman in exile
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It mentions all of that

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Have we seen the above letter before?

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Letter which I have drafted if you are happy with that together with three extracts which we are still waiting for

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Quote me happy are another Insurance offering from Aviva, so they have acknowledged the fraud, so this is very important.  Surprised the FOS did not consider this admission.

We could do with some help from you.

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Thank you. What about the other extracts?

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These are the credit agreement statements 

Adobe Scan 20 Feb 2022 (3).pdf

 

Credit agreement it seems that an electronic tick box is agreeing to the agreement but again this would have been sent to Mr Z on avivas portal and on his email address ending in icloud.com

Adobe Scan 20 Feb 2022 (4).pdf

I cant attach the screenshot of avivas data protection ill email that over to yourself 

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Just copy and paste the relevant passage from the privacy policy into a post. Please don't send it to me. The important thing is that other people can see it

I wasn't aware that anything to do with the credit agreement was one of the extracts that we were referring to

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Quote

 

1.1 Motor and home insurance

 

When you take out a motor or home policy, we’ll collect and use your personal information to arrange, underwrite and manage your policy, as well as prevent fraud and handle claims.

 

The personal information we use for these types of policies includes any relevant offences and convictions for each person to be insured under the policy as well as any relevant health information, for example if a claim is made involving a personal injury.

 

If you take out a motor policy we’ll also collect and use information about you and your vehicle. We’ll get this information from you, public registers, our trusted third parties such as the MIB and from information already held by us, eg from previous policies or quotes. If you’re seeking a policy with telematics capability, we’ll also use telematics data.

 

 

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Can you post the link for this please

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Thank you but that's not the extract you want.

When you need is here

Quote

2. Personal Information We Collect and How it is Used

 

We obtain Personal Information directly from you, including from application and claims forms that you complete, communications between us, your participation in promotions and market research, your use of our apps and websites, as well as details from the devices you use to interact with our apps websites or a telematics device, if relevant. Where you are a joint policyholder, named driver or otherwise a beneficiary under a policy, we will also obtain Personal Information from the policyholder. 

 

WWW.AVIVA.CO.UK

Motor insurance Privacy Policy

 

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No, I don't think you need the me. Happy references at the moment. I think the complaint stands on its own .

 

If you have got the extracts ready to submit with it .

Confirm at the bottom of the complaint that 3 extracts are attached and then you should be able to make your complaint using the ICO website although I suggest that you follow it up with phone calls to make sure that they have received it and try to get a reference number as quickly as possible

 

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Because this thread has already become far too long dealing with a fairly simple matter, I'm going to close it now that you are making your ICO complaint.
Let me know when you have a response and I will open the thread again and you can update.

However I don't see any point in more contributions to this discussion until we have some definite news

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  • 3 months later...

 received response from ICO as follows I've not had any correspondence from aviva since December not sure what is happening but this is ICOs response and I don't know how to respond

Thank you for your correspondence of 21 February 2022 regarding a complaint about Aviva and please accept my apologies for the delay in responding to you. Our office is currently dealing with large volumes of work. This has meant we have been unable to deal with incoming correspondence as promptly as we would like

I have now looked through the documentation on the case. It appears your complaint may relate to a matter of fraud. The ICO does not handle matters of fraud and we advise people to seek advice from Action Fraud in such cases, or to seek their own legal advice.

If it is not regarding fraud, then before we can consider your complaint further we need additional information from you. Please reply to this email, quoting the above reference number with all of the following

Copies of any letters or emails you sent to the organisation complaining about this matter.

Copies of any letters or emails they sent back, showing their complaints process has ended.

If you have not yet complained to the organisation we would strongly recommend that you do so to give them the chance to put things right before raising this matter with us. We have information on raising a concern with an organisation that may help you with this.                                                               

Without this information we may be unable to consider this matter further.

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So they are choosing not to look into any Data Protection issue, because of the fraud.

 

All of these organisations are getting you to run around in circles !

 

I am a bit confused by how anyone in this situation can manage to get to a position of clearing their records.

 

Is your relative willing to admit in writing to everything they did in your name without your consent 

?

 

We could do with some help from you.

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