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    • So, Sunak has managed to get someone to 'volunteer to go to Rwanda hasn't he? .. for just £3000 payment to the person plus 5 years free board and lodging isnt it? - cost to UK taxpayer over £300M+ (300 million quid+) isnt it? - Bargain says Rwanda, especially with all the profit we made privately selling those luxury chalets Bravermann advertised for us   I wonder how many brits would jump at that offer? Thousands? Hundreds of thousands? Lets see, up to 5 years free board and lodging and £3k in my pocket .. I'd go - and like that person - just come back if/when I get bored. First job - off to Botswana for a week to see the elephants.   Of course the paid volunteers going to Botswana are meaningless - Rwanda have REPEATEDLY said they wont take any forcibly trafficked people in breach of international law eh? Have they actually got any civil servants to agree to go yet - probably end up as more massive payments to VIPal contractors to go and sit there doing nowt shortly eh?    
    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
    • Thanks HB edited and re-uploaded. Thanks for the heads up 👍
    • Am in the middle of selling my house but it's been held up as still showing a change on the property from welcome finance, have not had any contact from them for years or prime credit and need this sorting asap
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Aviva fraudulently processed my data without authorisation o


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I think you need to do it more quickly than that. I'm not sure that it might not disappear

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I'm not asking you to post them here. I'm simply recommending that you take screenshots so that you have got full copies of the relevant webpages and you store them away

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Following your letters of 7 and 9 May 2021, I’m now in a position to respond in full.

 

I’m sorry to learn of your concerns about being asked for verification in order for Aviva to fulfil your recent Data Subject Access Request (DSAR).

 

Aviva has a requirement to verify all requests to ensure that we only disclose personal data to the person who is entitled to receive it. Unfortunately, on this occasion we requested ID where it was not required as you had already supplied the information needed. I agree this shouldn’t have happened and I’m sorry for the concern and inconvenience caused. Please be assured feedback has been given to the relevant representative to ensure more care is taken in future when vetting requests.

 

Please be assured your DSAR will be with you by the 26 May 2021 as per the legal requirement to fulfil your request by this date.

 

For clarity, the complaint I am responding to is in relation to your Data Subject Access Request (DSAR) which is logged under reference CER/XXX. This is separate from your complaint about the motor insurance policy, which I can see the Financial Ombudsman Service (FOS) have provided their final response to and I’m therefore unable to comment on the points you’ve raised in respect of this matter.

 

I hope you are satisfied with my response, however if you are unhappy, you can refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email.

 

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

 

A link to their leaflet is as follows:

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

 

Or, alternatively, they can be contacted at:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

They can also be contacted by email at [email protected],

by telephone on 0800 023 4567, or by logging on to their website at

www.financial-ombudsman.org.uk

 

As your complaint is in relation to a data concern, you may also wish to contact the Information Commissioner’s Office (ICO). You can telephone them on 0303 123113 or simply log onto their website at https://ico.org.uk/make-a-complaint/

 

Please feel free to contact me if you would like to discuss this matter further with me.

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OK.  so Aviva have told you that they will respond to your SAR by 26 May which gives you about four weeks (up to 22 June - is that right?) to review what they tell you and to tell the FOS that you reject their final decision about the insurance policy.

 

Make sure you don't miss the extended FOS deadline.

 

(bearing in mind their response above to your complaint about how they handled your SAR, I personally see no point in carrying that complaint further.)

 

 

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@BankFodderno I had no intention of carrying the SAR complaint forwards to be honest but I am tempted to ask her to refer the contents of that letter to Amanda Blanc ? They offered me £100 as a gesture of goodwill for the wrong requirement of iD verification,  I've also printed off documents regarding their abuse policies and how they're staff are trained to spot the signs 

Yes I have till 22nd June to reject the decision 

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When is the return date for the FOS FOIA request?

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Is that 20 days?

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Is that the one where they offered you £100?

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What date did you actually send the FOS the FOIA request?

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I would certainly accept the £100. However I would make it clear that you are accepting it simply as a gesture of goodwill to them and not in settlement of anything and if they don't accept this then they should let you know and they should not pay the money.

I would then in the same letter gone to ask them what has happened about your letter and has it been forwarded to Amanda Blanc all the other person they referred to? Asked them specifically when can you expect a reply which addresses the points made in your letter

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Don't you keep a note of when you posted these things?

The time limit for responding to an FOIA request is 20 days. Did they acknowledge receipt?

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Well if we say that they had three days to receive the letter, then they are exceeding the statutory time limit of 20 days.

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@BankFodder received a response from Mary Temple from aviva 

 

Thank you for your email below.

 

Your cheque for £100 has been authorised today and I trust you’ll receive this shortly.

 

In respect of your letter addressed to Amanda Blanc, as explained in our letter of 7 May 2021 I responded on behalf of Amanda.

 

Having reviewed the complaint records in relation to your motor insurance policy, I can see the Financial Ombudsman service have provided their final response and they asked you to reply by 11 May to confirm if you were in agreement or not. This therefore exhausts our complaint process and there is nothing further we can add.

 

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