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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A2Dominion - Housing Association property flooding - damning ombudsman report

https://a2dominion.co.uk/

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Hi

 

that's good news on SHP now just make sure and do a bullet point list of things you want to raise with them not just about A2 but also SHP actions pointing out the link I posted about SHP Values before they chat to A2.

 

Are SHP aware of your Topic here on the forum which explains A2 actions fully or sorry there total inaction to take responsibility for there failures until the Ombudsman's got involved all of a sudden your getting update from A2. 

 

Anything you mention about A2 to SHP you must point out that even if this was during the COVID-19 Restrictions that were in place the Housing Regulations had not been suspended nor were you informed even to dat of your Right to Repair and A2 still had to follow them even if that meant updating you that a timeline for repairing your property had been extended and the reason and your right under the Right to Repair Scheme. (which A2 completely failed to do even ignoring all your letters/emails of complaint in breach of their own procedures/customer care)

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  • 2 weeks later...

Hiya stu,

 

This meeting is due for the end of the month and I am to attend (I believe its a virtual meeting).

 

SHP are aware of this thread as I included the details in the complaint.

 

I've since met with the new support worker and she seems clued up so it's looking promising. So along with what you have mentioned above, I need to work out what else to put to A2

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Hi

 

That's good news about the meeting with SHP.

 

Make sure and do a bullet point list separating then both so that you have a list for SHP issue and a list for A2 issue this way if you may forget something you can just look at your list.

 

Do be as personal as to how you feel about your treatment/lack of assistance from both SHP/A2 during the entire period you have basically been left to deal with all this on your own.

 

You look after yourself and keep us updated

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  • 5 weeks later...

Hi just thought I would pop in to see how this is going and that you are keeping well.

 

Since you had the meeting and I let you know well certain things A2 said were basically bull and they basically lied in front of both SHP and yourself.

 

Did you do as suggested and let SHP know about this and if so has SHP taken this up with A2?

 

Just for info have a wee look at this CAG Link as it will be helpful to you in any property you ever move to, have a good read of it especially post#5 - 7 have checklists that can be downloaded (you could also pint out this link to SHP and even if they wanted our advice):

 

You look after yourself.

 

 

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Hiya Stu,

 

I am doing OK thanks, hope all is well with you.

 

I did indeed let SHP know and they informed me that had contacted A2 with relevant links and would get back to me when they have heard anything (we were already expecting a response in regards to points/questions I raised), yet a few weeks on and have heard nothing back.

 

repairs now quoted as being scheduled to be complete by mid March from mid Feb...which was to be expected really.

 

Thanks for the link, these will be very handy for future when I start bidding for properties once all this has concluded. Interestingly I see there is a Decant policy. upon searching, A2's says:

 

...... If this is not possible, we will talk to you about alternative options, including temporary accommodation through the local authority, bed and breakfast or hotel accommodation.

 

I didn't get spoken to with any options, just take this place...and when I later told them I was starting to go crazy here and asked to be moved, I basically got ignored . Hopefully, at least next time, I will be more clued up.

 

Thanks again

 

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Hi

 

Make sure and let the chap from SHP know about that Decant Policy and what you weren't offered, yet again A2 breaching its own policy. Also make the Ombudsman aware of that Policy as well,

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  • 3 weeks later...

Hi

 

Just thought I would pop in to see how you are doing and also that I would have expected something from SHP chasing A2 about this oh we didn't know about the Right to Repair (big lie from A2 as they are fully aware of it) to see what excuse they came out with to SHP and yourself.

 

If this is still ongoing and SHP have not heard from A2 yet with a proper response then what the heck are SHP doing not chasing this up for a response and if this is the case then you need to make another Formal Complaint to SHP 

 

You look after yourself

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Hi Stu,

 

It's all still really frustrating...A2 haven't fed back on anything and certainly not on the Right to repair scheme.

 

Another meeting is scheduled for this week, so we will see what they say..as was expected they keep delaying the property being fixed yet further.

 

Thanks again

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Hi

 

If there is going to be a meeting make sure and have a list of questions that you want answered especially the fib about the Right to Repair Scheme they told you they were unaware of when it is enshrined in Housing Legislation that they would be fully aware of and with that one keep asking the question until you get an answer.

 

(always play it calm but keep asking your questions until you get an answer and if they try to fob you off with an excuse of we will get back to you don't accept that as they have had long enough and should be able to answer that question)

 

I do hope that SHP are going to be present as well and if they are make sure and ask them to minute that meeting and you would like a copy of those minutes.

 

The other big question is why do A2 when someone takes up a New Tenancy not inform those individuals as part of signing that New Tenancy of the reasons to have Contents Insurance and it is note in their Housing File that they have been informed as A2 didn't make you aware of this requirement when signing a New Tenancy nor can A2 show in your Housing File that this was mentioned. (if A2 refer to their website you then state the exact same again and refer it to SHP as well)

 

Look after yourself

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  • 1 month later...

Hi

 

Hope your keeping well just poping in to see how things are going

 

Any further update on what SHP are doing to resolve this with A2 as it seems SHP should be getting more pro active with this as they helped place you into that property so should take some responsibility on this.

 

Have you heard anything further from the Ombudsman?

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  • 1 month later...

Hi

Just checking how things are going as still haven't heard from you since my last post and hope you are OK.

How did the meeting go and were SHP present?

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HI Stu,

Sorry, I missed the email notification for your previous post.

Everything has gone pretty quiet on this. The meeting was essentially a waste of time, as all points raised were pretty much dismissed by A2 or fobbed off. SHP were present (was a zoom meeting)

All has gone quiet on this front and I have heard nothing from the Ombudsman.

SHP are pushing A2 to do some of the works that should have been done now I am finally back and thats about it.

Having attended a drop in with Thames some weeks ago,  I found two things 1. that FLIP devices were offered for free to all properties that were flooded in 2008 and that they tried hard to contacted everyone and 2. That it's likely the flooding here was caused by drainage issues. They were supposed to send me some paperwork, but clearly forgot!

Also during that meeting, it was let known that part of the reason things took so long was because they found water damage in walls that was as a result of previous flooding too.

My understanding is that a lot of work was done on the drainage in my absence (however I don't know for certain) and perhaps in due course I can try and get A2 to disclose all.

TBH having moved back, trying to settle back into life after this 21 months or so I am struggling to motivate myself to fight.

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Today I received an email from the ombudsman, apologising for delays etc. Said they have now received the info they requested from A2 and that I'll hear from them again once my case has been allocated to someone. They aim to have it resolved by December.  

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Hi

Thanks for that update and that is a shocking length of time to have to wait for the ombudsman and IMO you should make your Local MP aware of these shocking timescales for the Housing Ombudsman.

I also fully appreciate that this would have taken its toll on you personally and if you need to take time out for you health then you do so as your health is more important.

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Thanks Stu, will certainly keep you updated, and yeah the wait with the ombudsman has been shocking, but seems that they have valid excuses and would most likely repeat the same to my MP:

 

27 June 2023


Dear Mr xxxx

Complaint: xxxxx0 - A2Dominion Housing Group Limited

 

I am writing to provide an update about your case.

 

We are aiming to determine your case by the end of December 2023.

 

I understand that this is longer than you may have expected. Demand for the service has increased dramatically, following various changes and events in the housing sector. In response to this, we are prioritising the investigation of sensitive and complex cases.

 

We are doing our best to manage this situation. Our casework team has tripled in size to deliver the excellent level of service all of our residents and landlords deserve.

 

You will be contacted as soon as your case has been allocated to a caseworker. In the meantime, if your circumstances change (or have changed) please let us know.

 

 

Yours sincerely,

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  • 1 month later...

Hi

Just thought I would pop in to see how you are doing and hope you are keeping well especially with what you have been through with this

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Hi

I can fully understand as this has all probably taken its toll on you as its been going on that long so you just take your time and you have done a fantastic job in dealing with all this.

As for the Ombudsman I would give them a wee prompt to ask what is happening or a wee update.

You take good care of yourself

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Thanks Stu,

 Yes, I think the last couple of years has taken its toll...I think all the ignoring and fobbing off from A2 and the water company has finally got to me and I've given in. I've even got fungus growing in my bathroom from a leak A2 said they would deal with (before I moved back in)…but just lost motivation to push. 

I will indeed send an email to the ombudsman tomorrow....hopefully when they contact me I'll be more alert.

As I believe I've said from the start, I am very grateful for the support I've received from you and this site.

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Hi

You are more than welcome for our help and support that is what we are here for.

If any update just pop in and lets use know otherwise you know where we are.

 Just take care of yourself.

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  • 3 months later...

Hi

Just thought I would pop in to see if anything back from ombudsman at all?

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Hi Stu,

I actually received a determination from the Ombudsman yesterday. There is plenty I could comment on...but I need to clear my mind.

However, I can't really fault anything and based on the evidence they have....they seem to be very fair.

All I can really say for now, is that without your help this positive outcome would never have been possible. I am so grateful to you and this site for all the help you have given.

 

Ombudsman's letter is attached 

2023-12-22 - Investigation Report .pdf

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