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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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Amazon claiming they did not receive item ?


craigten
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So please read the posts and then come back here and we'll decide what to do

Also, when did you send Amazon the SAR and how long ago did they knock you back with their response?

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Okay, hopefully you've managed to read around those posts a bit and so things are clearer for you.

Firstly, on the subject of the SAR which apparently Amazon batted back because you had sent it to the wrong department, you will see from the reference I posted that once your SAR hits the company then they have a duty to make sure you go to the right place. Even if there are a number of associated companies, they have a duty to make sure that everybody in that group gets a copy of your SAR and provide you with your disclosure.

It's called "cascading" and this means that Amazon are in breach of your SAR by declining to satisfy and instead telling you that you have to send it to another department.

This demonstrates poor staff development on GDPR by Amazon – and I can tell you that they aren't the only one. We are dealing with virgin at the moment and have just obtained a judgement against them for breach of SAR on a claim for £200 for distress.

On the matter of Amazon's liability or Hermes liability, Amazon are the retailer and you found that the item you return to them was defective and you returned it within the first 30 days. Used their own return system and their own returns label to return it and this means that it was in the hands of Amazon at every step. You followed the directions on the matter and if it was lost by Hermes then it's Amazon's fault for choosing Hermes. Amazon are not allowed to pass the buck onto Hermes.

The second top reference that I posted for you is a case that turns on exactly this point and in fact the OP was intending to proceed against Hermes but we suggested that he would be better off proceeding against Amazon – which he did – and I'm pleased to say that he didn't even need to issue proceedings. Amazon folded within a couple of days of having received the letter of claim. They are preparing to reimburse him over £1800.

Clearly the negligence has been committed by Hermes – but I think it will be much quicker and much more straightforward to proceed against Amazon.

Notice that once again Amazon are trying to duck the issue. First of all they have told you that the loss of the item is not their responsibility and you should proceed against Hermes. Secondly, they have unlawfully declined in SAR and told you that it's your fault and you have to go to a different department.

If you want help to proceed against Amazon then of course we are very happy to help you.

I expect that it will take a complaint to Amazon telling the are not happy with the decisions both on passing the buck to Hermes and also passing the buck on the SAR. I would give them about seven days and then I would send them a letter of claim giving them 14 days.

Whether they will change their mind as quickly as they did on the recently solved case, I don't know but you are only after about £300 or so and Amazon put up their hands very quickly to £1800 so I suspect that it wouldn't be very difficult.

I'm sorry that you waited so long since May to sort this out. Come to us more quickly next time.

Let's know what you want to
.

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Please will you address my question as to the date etc of your sar

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Incidentally, your complaint to Amazon should relate to both issues – the breached SAR request and also the failure to reimburse you for the lost item.

If you bring a legal action then I suggest that you would be bringing a legal action in respect of both them.

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  • 1 month later...

I have not been able to find proof of sending the SAR so will tomorrow send a 'fresh' one so can then start my claim.

I hope this is the correct action to start this ball rolling.

 

Thank you for the above advice, Wise words.

Edited by craigten
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start keeping proper records and the paper trail of everything you do. You can't win anything if you don't keep evidence.

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13 minutes ago, BankFodder said:

start keeping proper records and the paper trail of everything you do. You can't win anything if you don't keep evidence.

Two children away from nursery, two parents working from home full time. 

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14 minutes ago, craigten said:

Two children away from nursery, two parents working from home full time. 

I relayed this message to Hermes and they laughed.

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9 minutes ago, BankFodder said:

I relayed this message to Hermes and they laughed.

Ha ha, give it time. I was relaying modern day issues. Anyone who is juggling all this knows that a receipt for a pick up is not on that priority list.

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Yes, but 320 quid is a bit interesting sometimes.

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  • 2 weeks later...

I think you've lost me somehow

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Interesting.

Could you put up the text of the email you received from Amazon please.

Have you got a history of returning things? How many things have you returned in 2020?

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Hi, here are the email (mine in bold):

 

Hello,

We have closed your Amazon.co.uk accounts. We took this action because you have consistently asked us to issue refunds or replacements for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk.

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,

Account Specialist
Amazon.co.uk
www.amazon.co.uk

 

Hello.

I would like to appeal this decision.

Please provide details of what I need to do.

Thank you,

 

Hello,

As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk.

Sincerely,

Account Specialist
Amazon.co.uk
www.amazon.co.uk

 

Hello.

I asked you how to appeal, as your email offered.. Please provide details of how to do this.

All the best

 

I think the thing that frustrates me is a while ago, when I received some 'warning' emails, I always replied to ask them to state exactly what I had done wrong, which items they mean, etc but they never did.

 

Yes, I did return a lot of items, but boy do I buy a lot too. In 2020.....I don't know for sure but over 20? Gosh I bought some stuff, too though. Not small things either.

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Well I'm very sorry that it has led to this and no doubt it will cause you inconsiderable convenience. I'm not sure what to advise here because they will insist on their right to exercise their own discretion as to whether or not you should have an account. And I expect that they do have that right.

I have to say that if we had known that this might happen, then we would advise you to concentrate on Hermes rather than Amazon.

I apologise for this. I think that Amazon is really simply being vindictive – although if you do have a history of returning items then I suppose that this does cause the problem.

I think that 20 items in a year is quite a lot – but on the other hand we don't know what percentage of your total purchases this represents.

Unfortunately you can't even attack Hermes for this Amazon account closure.

Has there been any word from Amazon about refunding you the value of this lost item?

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Hi,

Please don't apologise. I would apologise too, but I really don't think I have done anything wrong. Bit of a grey area here, maybe.

No, nothing from them on the issue. I agree re vindictive.
Question - I have some items that I bought, fully expecting them to last a good duration, such as a £400 drone (upgrade on the crap one I tried to return). What happens if it becomes faulty, etc? It seems like I have no recourse? 

 

I will send that damn DSAR today, might be interesting.

Edited by craigten
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No, their ban relates to new contracts. Any existing contracts are already in place and you are entitled to all of the rights that you would normally expect in which are protected by law

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It doesn't matter what they say. It's what the law says

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I would suggest that you take it from us that you don't lose your rights in respect of anything which has already been bought. It's simply that you probably won't be able to use their customer service facility, you will have to use an ordinary email or letter.

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Update: Just phoned them (on loudspeaker and recorded) and asked what do I do in the event of any of my items purchased becoming faulty being as I would need to contact them for returns labels, etc. They answer was 'you need to contact your local Trading Standards and we will be happy to talk with them' but the upshot was that they refused to acknowledge that I have any rights regarding this possibility.

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Thanks. Of course this is outrageous and you should ignore what they say.

If you need any help on anything faulty which you have bought from Amazon then let us know.

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