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    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
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Attached is the defence I received last night.

There are many inconsistencies and untruths which I am able to prove and will type up my notes today.

The email from the court has said he has asked to use the free mediation service 

 

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Redact it and post it again please

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I've converted the PDF into a Microsoft Word document and introduced paragraphs as well as I can.

It's a very chaotic defence both in terms of its content and also in terms of its presentation.

I suggest that you now use Microsoft Word to make a two column table, with the defence on the left-hand side – one paragraph per cell – and on the right hand side put brief comments in in response to what is being said in each paragraph.

If you think that some of the paragraphs I've identified contain more than one point then introduce paragraph returns there as well.

The whole point is to try and segment the defence into clear separate points – each one which can be addressed and this will form a good basis for understanding what the defendant is saying and also putting together your arguments for an eventual court hearing.

TD Defence 22.5.21.docx

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Not yet - if at all.  I thought that you had some independent assessments already?

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If you already have independent assessments – then what extra do you hope to achieve by producing an "expert"

I think that you need to come up with a particular reason for employing an "expert".

If you are convinced you need one then I hope that you now understand that your interests are best served by giving the defendant notice that this is what you are proposing and asking if there are any objections but warning the defendant that this will incur a fee which he will be expected to pay in the event that you obtain judgement.

However, at some point you are going to be alleging fraudulent misrepresentation – and on that basis, I would have thought that this would be such a damning thing to do that they would be very little need for expert evidence anyway.

So what do you hope to achieve in addition to the independent inspections that you already have? Presumably the independent inspections have already produced their reports in writing.

Presumably you got a well-organised file identifying all of the faults with the existing work – and also a well-organised file which demonstrates convincingly the misrepresentations that have been made and the fact that you relied on those misrepresentations. – Your reliance on the misrepresentations is an extremely important element that you will have to prove.

I would suggest that once you have done a tabulated commentary in the way that I suggested above, that you might want to return to the people who have already carried out the independent assessments, show them the tabulated commentary and ask them if they could add their own comments to the points which are being made by the defendant.

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Thank you. We are confident we have enough evidence at this point to go forward. I suppose I am just tired of him questioning the validity and intentions of the person who did our initial assessment.

 

Our documents are all in order and I am going off now to do my response to his defence in the format you advised

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The response is for us to look at and for you to marshal your thoughts. It is not intended to be filed as a response to his defence at the moment

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A quick scan – looks like a good job.

Suddenly realise that you could introduce a third column which could cite evidence or source of evidence to support any of the comments that you are making in respect of his paragraphs

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I have attached my responses to the timeline defence. 

 

The current status of my claim is that it has been moved to the mediation process. I have my file ready for when that takes place but would welcome any advice on the best way to handle that procedure.

 

Many thanks

 

 

TD timeline breakdown 23.2.21.pdf

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There are several excellent summaries of the mediation process in the postal and delivery is forum – most of them involving Hermes.

https://www.consumeractiongroup.co.uk/forum/183-postal-and-delivery-services/

 

Although the subject matter of the dispute is very different to yours, the mediation process will be pretty well the same.

Three things to say here:

  • your dispute is not really suitable for mediation but there seems to be so much emphasis on it nowadays it seems like a sensible gesture to go ahead with it.
  • Mediation processes generally speaking are intended to produce some kind of compromise resolution between the disputing parties. In most cases there is absolutely no reason for this at all and so far as we understand the facts of your case, you are completely in the right and you should not give up a single inch of ground. You may come under some kind of pressure to concede your court costs, for instance, – there is no reason for you to do this at all. You should make it clear that the benefit to the defendant in settling at mediation is that he will avoid the further costs of going to a hearing.
  • You might find that the mediator will attempt to put pressure on you to compromise. If this happens then you should bear in mind that the mediator is acting improperly and should simply be a neutral conduit for communications. Do not give into any pressure from the mediator. I don't know how they get paid or how they get rated in their jobs but it wouldn't at all surprised me if there is some benefit to them of having secured some kind of compromise – even if it is a very small compromise.

Don't forget that there is likely to be some difficulty enforcing this judgement – and if you simply get an agreement at mediation, you might find that any promises which are made by the defendant are not kept – or at least not kept according to the timescale which has been agreed and you may still have to go to court to get the necessary paperwork to put the High Court enforcement officers in.
You should regard the mediation process with deep suspicion and don't feel bad about not giving some ground – or if you do feel bad about it then get used to it. The feeling will pass.

Read the mediation stories and then come back here with any questions.

You will need to have your paperwork completely in order – although there is so much paperwork, once again I don't think mediation can deal with it.

Mediation is probably not the time to start talking about the fraudulent misrepresentation so keep that one under your hat. However after the mediation – assuming that it fails – then I think that will be the time to amend your claim and to introduce the issue of fraudulent misrepresentation.

 

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Thank you. I accepted the mediation as I want to appear to have been reasonable but I wont bow to any pressure.

 

I have printed off all the screenshots I have of his websites. google search engines etc. Would you like me to scan and upload or is it too early at this stage?

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No we don't need to see that. We probably won't need to see it in the future – but you will need to be familiar with it all and make sure that it does tell the story that you wanted to and that you can support what you are saying in front of a judge.

Courts are very wary about accepting that there has been any kind of fraud. Very often you simply get people making all sorts of allegations which are loaded with animosity. There is a very high bar to proving fraud. However, if you have got the evidence of the various claims that have been made on his website, the fact that those claims are now been removed from the website – and in particular, if you have got evidence that he was required to remove those claims from the website by the particular owners of trademarks et cetera – then you will probably be able to satisfy the judge.
You will also have to satisfy the judge that you did rely on the fraudulent claims and that had they not been made, you would have gone elsewhere.

So two elements:
Representations were made which were fraudulent.
You relied on those representations when deciding to enter into the contract.

 

Are you aware of the way back machine?

You may be able to find archived copies of some of his website pages which will provide you with additional useful evidence

https://archive.org/web/

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Ok thank you.

 

I have the screenshot of his website showing the logos and a screenshot of them now removed. 

 

I also have copies of the correspondence between myself and the companies involved, one in particular says they had forwarded the information to Trading Standards

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Sounds good. You need to put some evidence together that you relied on these representations. Maybe if you could describe the alternatives that you considered and why eventually you preferred your defendant because the alternatives didn't have those accreditations.
Something like that

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I would also start exploring unilateral notices.

I'm not sure whether they would be available to you but on the basis that you will eventually amend your claim to include fraudulent misrepresentation, and wondering whether it might be possible to protect your interest by registering a notice on his property so that you get a heads up if there is any attempt to transfer ownership.

As a say, this is outside my sphere of experience. Maybe somebody else can help – but you might want to start talking to the land registry.

Although it would be quite a lot of hassle for him to transfer ownership of the property, you are looking at a judgement potentially of £10,000 which is quite a lump.

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Hi,

 

I have been doing a bit more research this afternoon and have come across another of his websites (one I haven't seen before) that appears to have been set up in 2021, It has the company logos on that I reported him for on his other website.

 

I have saved screenshots and the web page.

 

On another of his websites he is using images that appear to be off Pinterest and other people's websites, one is a stock image that has been used on numerous other websites, not just his.

 

Is it worth keeping this quiet for now or informing the companies again that he is still using their names?

 

Thank you

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