Wow, thank you, it scared me that.. Regards

There is no reason why I did not show them the quotes, trying to get them to communicate was not easy. I did not think I would be able to claim anything for the extra money, also communication has not been easy, they were constantly sending me round in circles, so yes I am coming across in all angels, the experience with them has not been good. sorry for any confusion I did not replace the review as I hoped all would come good with them. Thank you

The higher quote was 23/01/23, the one I am going with was 23/07/23

It was on trustpilot, and I removed it, shortly after Ben offered the refund, it just said I was upset because I had not received my refund, it was only a short review. Thank you

I did remove the review as requested. Thank you

They have the report but not responded as yet

I was hoping that Ben would call round and go through the report with me and no further action would be needed, I am not in a position to go ahead with the work at present, as would need to be 100% sure I was going to get the money back, as you can see the quote I am going with is higher anyway so therefore have to find extra money, so the deposit will make a difference, thank you again for taking the time and patience in going through this with me.

Wed, Feb 8, 2023 at 11:28 AM To: Coldseal Eco Upgrades <[email protected]> Dear Mr Dignam My complaints have gone back as 31st August, the date of fitting, the window order was wrong and as you are aware there are other problems with the windows, draughts in all windows, manufacturer or fitting issues? also the front room downstairs window protrude beyond the stone lintel outside, and draughts, also the inside cill over hangs the radiator, (the old one undrneath does not)??? the windows were not fitted set back as I was lead to believe, I have a text message to confirm from Lorraine. I did ask you come out to check the windows, but you declined. Andy was out in November, and said back windows will be replaced, front upstairs windows need sliding panes replaced, and all other windows adjusted,I have not heard anything since. I am concerned that all windows will need replacing. I have given you more than reasonable time to resolve these issues. Please confirm within seven days what you intend to do to resolve these issues, in writing please, an email will be fine, no calls, thank you. Regards

Getting them to reply to emails was not easy thats when I got checkatrade involved, as I was going to leave a negative review.. No responce by email, but when I went throught the findings on the phone with Ben, and invited him round to go through it with me, thats when he offered the refund, but declined my invite to come to the house. I have emailed (attached)the report to them. Yes the new company have read the report and will carry out work as advised.

Its saying the file is to large, will work out how to do it, thanks

It is 37 pages 3 Kitchen Window The kitchen window has blocked drain holes with pooling water inside. The draught seals are not correctly fitted and block the drain holes. This window proved impossible to lift by the author of this report. It is excessively wide and heavy and the rear from the edge of the worktop by the sink to the mid rail is 148cm. This window therefore could only be opened by two people on a step ladder. This window therefore is not of merchantable quality and should never have been fitted because it is impossible to use safely. An alternative design should be proposed. CONCLUSION I am satisfied that the frames are of good quality, however the installation appears to be at fault. The excessive gaps leave draughts which is not appropriate for double glazing and defects the purpose of the installation. This needs to be corrected now. The installation has inconsistent set back from the outer face of the wall. I appreciate the walls are not quite straight however the windows are obviously out of alignment and look odd in comparison to the windows of the adjacent properties. The fault lies in the opening not being cut back sufficiently to allow these quite deep frames to sit in the openings to provide a consistent rebate to each elevation. They need to be taken out and adjusted to achieve this goal. The rear windows have sills that need to project beyond the wall to disburse rainwater. New sills therefore need to be fitted to these windows and the loose bricks to the openings on either side of the rear left bedroom window need to be repaired. The rear windows also need to be adjusted so that they sit in the centre of the openings without the need for additional beading to one side to provide a seal. The windows either need to be replaced or reset to achieve this goal. The kitchen window is unfit for purpose. It cannot be opened. Two people are needed with some strength and power to lift the bottom casement. Its positioning over the sink units is an impractical location. You should replace it with an outward opening window that is more manageable to handle by a reasonably fit adult. I hope these observations are of use and assist you in your negotiations with the installers. Should you require any further information or assistance, please do not hesitate to contact me. Kind regards Yours sincerely above is conclusion, thank you

Hi, sorry, the original price was £5,700.00, I have paid, £1,425.00 of that leaving £4,275.00 to pay.. The company that I would go with is £6,720.00, that is to remove and replace like for like,( except the kitchen, a bottom opener). and leave their windows safely stacked in my back yard until they get picked up. The surveyors report is pretty thorough, I will put up a summary. Thank you for your time

Quote from company 1. is £6,720.00 whome I shall go with its the lowest I could get. Quote from another company £11,051.00 that was way to much for me. Hope I have answered everything, thanks again.

I had to get a surveyor out, and pay him myself, nothing to do wuth them off my own back so to speak, as I was asking the company from September/ 22 to please come and check windows regarding my complaints. Thanks again