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  1. Hi Bankfodder Cost for the report was £355 You are correct that the majority of the work requires completely re-doing. Particularly the back which was not laid on the correct substrate and is not level. I have not had any quotations yet. The people I have contacted so far, agreed to turn up but have not. There seems to be an excess of work for builders at the moment The rear garden work I am not happy with at all, and would want it to be corrected completely. I'm not sure at this stage if I would be happy with a reduction or foregoing payment. Especially as there is the further risk of damage to my property (damp etc) and also that all warranties would be void. The front driveway has the potential to be rectified in my view, albeit with significant work required. You are correct that the rear patio already had concrete laid, which was not a suitable substrate for block pavings and required removal and correct preparation Before I received this report a few tradespeople attended who promised to provide quotes but then never returned or called back. I assumed they thought they were in the middle of a dispute and didn't want to waste their time providing a quotation. They were quoting off the cuff in the region of £15000 In the earlier contracts I posted, there is additional work which was agreed by the proprietor under the contracts as goodwill. It was added into the contract. I'm not sure why it was itemised as "goodwill" as it came under the total cost in the work. This is now being retrospectively charged for. It was also the reason they were avoiding doing the work properly- as they said it was only goodwill. I cannot understand how you can have contract A for example. And in this contract you will do work 1, 2, 3 and 4 for a price of say 10,000. But you itemise work 4 as goodwill, and then retrospectively charge £2000 for work 4 because there is a dispute. My understanding is that it would all come under the 1 contract regardless
  2. Thank you for getting back to me. I assumed you were busy. I've got the report and its taken some time for me to redact my personal details out of it, and then re-combine into a new PDF. It seems to have worked out okay. I've also heard nothing back from Tobermore...Which is exactly as you predicted. At least it shows where their loyalty lies. It says letter before action, but as you've mentioned there are no formal timescales etc. I'm assuming these are their tried and tested bully tactics to force payment. I'd be grateful for your thoughts and suggestions on the next steps. I'm going to try and arrange quotations to rectify the work as soon as possible. Its just difficult to get people to attend at the moment Lord Groundworks Report Redacted 28th July.pdf
  3. I've chased the engineer for the report and it will be with me on Monday, I've created a PDF of the letter before action email I've received. The final page of the document is the additional unquantified charges (goodwill work) they are billing me for as "punishment" for not succumbing to their demands. Is there anything else I can do in the meantime? As soon as I receive the engineer's report, I'm going to try to obtain three quotes to rectify all the faults highlighted. To clarify, I've not received any court paperwork. Its the same "collection company" I was threatened with earlier on Westbury collection LBA 29.7.21.pdf
  4. I've just received a letter before action from "Westbury collections LTD,". Their paperwork shows the contracts signed and a total claim of £10,809.40 Would all the contracts come under the same claim for small claims court or could each one be defended separately to stay under the £10,000 limit? Im concerned about the liability for legal fees if more than £10,000. Also, I've been informed the report should be available by Monday next week. Thank you
  5. I understand. Thank you. Due to a change in their availability, I'm getting a civil engineers report done this evening which should be finished by the end of the week.
  6. Im using the mobile site at the moment so must have made an error. In my previous message I meant, could this thread be used against me in court if Lord have found it or are monitoring it.
  7. I appreciate your point about the manufacturer and I agree with your concerns. I felt that as they were already contacted by Lord then I had little to lose. I'm arranging a professional report by a civil engineer which should be available in the next two weeks. If they state that the work is acceptable then they would have to warranty the work which would seem a foolish thing to do if they agreed it was substandard Should I inform Lord that I am undertaking this report and give them an opportunity to instruct their own etc? My reluctance at naming them in the beginning was the risk of them following this thread and having an advantage over me. Or is it better to just absorb the cost of the report myself in case they involve someone potentially biased like the manufacturer with whom they have vested business interests?
  8. Good news. The manufacturer of the paving slabs has asked me for more details and will hopefully provide me with more information. They provide a 25 year warranty for the work carried out, providing that it is installed according to their specifications. The fact that "Lord" advertise on their website that the Tobermore products come with a 25 year guarantee should support my case, and that they are an approved installer. I would hope if Tobermore state that they will not warranty the work due to it not being installed correctly that would be extra evidence to support my claim? Accreditation's & Warranties - Lord Roofing WWW.LORDROOFING.CO.UK
  9. Thank you for your responses. I have some additional information that I feel is helpful. Lord have admitted to me that the work does not conform to the British Standard and that they are under no obligation to do so. This was from their last email: Me: I have received no evidence that the paving was laid according to the correct British Standard 7533. Can you please provide me with evidence of this to alleviate my concerns? Lord: Not anywhere in the terms and conditions of our contract does it state it would be laid to the standard you mentioned. What it does state in section 1 Lord Roofing and Grounds Works will carry out the work with reasonable care and skill and to a reasonable standard. The carried out work was as such, and only small areas were required to be rectified to bring the work to such standard, which it has been and above in our opinion. The contract states: 10.1 any material or goods we supply will be · Of the appropriate British Standard and codes of practice, in force at the date of placing the order; and for for their normal purpose I had existing large paving slabs in the rear garden which they have just placed the block paving on top of. This is in clear breach of the British Standard and manufacturer guidance for example. The sub base was not prepared and that (in my opinion) is one of the main reasons why the patio is defective and not level. I have repeatedly requested dispute resolution or the instruction of an independent assessor. I was informed that Tobermore (paving brick manufacturer) would not send out a representative until payment was made in full. This seems untruthful to me. Contract Paperwork states: · Trading standards approved · Member of consumer protection association · Trustmark.co.uk (I’ve checked their website and this seems to only apply to Velux windows and installation) I’m in the process of finding someone suitable to give a professional report of the work done. I’m going to try and see if Tobermore will do so and I’ve sent off emails to them. Thanks BankFodder
  10. You are correct in thinking I have not commissioned a formal report. I had just requested tradespeople to attend and provide a quote highlighting issues which require rectification. Would a civil engineers report be sufficient and have enough weight? I've been researching some possible options and my impression is that this would be better than a tradespersons report. I have re-attached the files in the format you have requested First PDF is all of the relevant contracts (1- guttering and goodwill work (now being charged for), 2- Driveway, 3- Rear patio). Second PDF is of page 1 and 2 of the terms and conditions. The paper is pink, which is why the document is pink. Thank you. Lord Roofing & Grounds Works Ltd Drive-Patio-Guttering Contracts.pdf Terms and Conditions page 1 and 2.pdf
  11. An additional £2378 is being claimed for work which was originally agreed as goodwill. Little extra jobs such as pointing of brickwork near the house which Lord had agreed to do as part of the contract for free. A step was not agreed as part of the contract to get to the property. I was informed verbally this was extra and paid £40 in cash for this. Now they are charging for this work because I’ve raised concerns with the workmanship at inflated prices. No work is outstanding, it is just the workmanship which is the issue. The work was verbally agreed to start on 26/4/21. No start dates or timescales written in contract. With hindsight I can see why. Received final invoices for work on 19/7/21 when Lord have stated all work has been completed. I have attached redacted PDF files of the contracts and work agreed. I have also attached a copy of their terms and conditions I have already been requesting further quotes from other tradespeople and companies to rectify the poor workmanship. I’m trying to get as many of these as possible and I’m waiting to hear back from the first one. I wrote an email response to prevent the bombarding messages I have been receiving. I mentioned the following: 1. A Tobermore representative was due to attend to inspect the work. Why has this not occurred? 2. I have received no evidence that the paving was laid according to the correct British Standard 7533. Can you please provide me with evidence of this to alleviate my concerns? 3. I previously expressed, as per the contract that I would like to resolve this as amicably as possible and I was amenable to dispute resolution. Why have you not responded to this? Why have “debt collectors” been instructed, and are you unwilling to engage with dispute resolution? 4. Additional pieces of work which were either classed as “goodwill” or written under an existing contract are now being charged for. I did not agree to this and this will not be paid. Additionally, attempts to intimidate me through debt collectors and additional charges will not result in me making payment. Their own contract clearly states that the work should be in line with the latest guidance and British Standard. I contacted Tobermore some weeks back to request their British Standard and specifications. I wanted to be as objective and specific as possible. I didn’t want to unreasonably expect them to correct work which was acceptable and vice versa. I’m happy to post their response or I can summarise it for you. I don’t want to overload with information. Thank you
  12. I contracted Lord Roofing and Groundworks to complete four pieces of work on 12/3/21. 1. Rear patio- total £2,650.00. Deposit Paid - £530.00 2. Front drive- total £7,888.00. Deposit Paid - £1,577.60 3. Porch Roof- total £1,678.00. Deposit Paid - £335.60 4. Guttering- total £3,456.00. Deposit Paid - £691.20 3 and 4 have been fully paid (total £5134) Front driveway and rear patio have been poorly laid. Deposits only have been paid (Driveway £1577) (rear patio £530) The front porch guttering should have fit in with the drive drainage. This has not occurred. This is unsightly and not functional. Additional work requested at time of contract was pointing of front brickwork. This was written in contract as "goodwill". This is now being charged for as a result of dispute being raised. When front drive was being laid, a step was also laid. This is also now being charged for as a result of the dispute. Contract states both parties should engage in dispute resolution. I have requested this but been ignored. The company suggested getting an independent Tobermore (block paving manufacturer) representative to inspect. This has never occurred. Crux of my dispute is the front and rear patio have been poorly laid. I have mentioned that this does not adhere to British Standard 7533. This has been ignored. A few attempts have been made to rectify the worst of the issues (replacing some terribly cut bricks). The majority of the issues remain and have not been addressed. There have been constant threats of additional charges and debt collectors if the outstanding amount is not paid. A new bill of £10809.40 has been sent today (22/7/21) and the debt has been sent to Westbury Collections. An additional £2378.40 is now being claimed. Additional charges have been threatened unless immediate payment is made.
  13. Lord Roofing and Groundworks LTD Roofers North East | #1 North East Roofing Company - Lord Roofing WWW.LORDROOFING.CO.UK One of the leading roofing companies in the North East, with an expert team of roofers... LORD ROOFING AND GROUNDS WORKS LTD - Overview (free company information from Companies House) FIND-AND-UPDATE.COMPANY-INFORMATION.SERVICE.GOV.UK LORD ROOFING AND GROUNDS WORKS LTD - Free company information from Companies...
  14. I’ve re-posted my thread as suggested by BankFodder. I did not mean to offend or upset anyone. I thought by posting as much detail as possible in my previous thread I was ensuring that the information was there to hand. I appreciate that this is a free website and I’m very grateful for any help and support that can be provided to help with my situation. I’ve re posted the key facts and details of my situation, and if there are any questions/further information required then I’m happy to provide it. Background I contracted a building company (LTD) to undertake various ground and roof works for my property which I own. I contracted them as they are a large firm and I wanted some comeback if things went wrong etc. How foolish I was. The work has started late, taken multiple weeks to complete and is now is such a poor standard I’m quite embarrassed. Please see below for a timeline. Work was agreed with Company director (who later I was told only deals with roofing). His brother is the Groundworks director. Four separate contracts for different projects were written up. These contracts are vague and do not have details as to what work will be carried Work 1 Rear Patio, total £2,650.00. Deposit Paid - £530.00 Work 2 Front Drive total £7,888.00. Deposit Paid - £1,577.60 Work 3 Porch roof total £1,678.00. Deposit Paid - £335.60 Work 4 guttering total £3,456.00. Deposit Paid - £691.20 The dispute and issues are with Work 1 and Work 2. Work 3 and Work 4 have been paid in full. Timeline · 12/3/21- Company contracted to repair porch roof, guttering and block pave front garden and portion of rear garden. Deposit of £3134 paid and agreed on start date of 26/4/21 · 23/4/21- email sent to company asking when work will commence as no confirmation or information given by company. I was informed that there were delays due to materials. Advised scaffolding will go up on30/4/21 and works will commence 4/5/21. · 14/5/21-invoice received for work 3 and 4 · 17/5/21- invoice paid for roof and guttering £4107 · 1/6/21- work commenced on front drive (works 3). Issues raised as the porch builders left a supporting wooden post on bricks, which was now too short to be installed on the driveway being produced. · 2/6/21- chased company director regarding mistake made with post and issues with workmanship · 7/6/21 received text message that post would be repaired · 9/7/21 multiple delays to work for front drive (work 2). Arguments between subcontractors regarding delays to material from company. They began to threaten to walk off the job. I rang company director immediately to inform builders have left site. He became hostile so I said I’d contact via email and hung up. Received text stating builders would be returning to collect “tools etc.” - Company director left voicemail stating he would be instructing his solicitors to charge interest on additional work performed and interest on day’s payment is withheld. Additionally stated that as payment has not been made, as per his contract, all the materials belong to him and he will come and remove them all. · 12/6/21 Invoice received for Work 1- 6310.40 · 14/6/21 Email sent as rear work has not commenced. Building materials left in the street on the pavement and neighbours beginning to get angry. Explained to director that this was not acceptable and that pedestrians could not get past. · 15/6/21- sent email explaining that there were issues with the workmanship and quality which were unacceptable. Requested that they be rectified. · 30/6/21- Groundworks director sent email stating that someone would attend to rectify work. Did not answer any questions or points raised. · 14/7/21- email received that workers would attend tomorrow to complete remedial work- still did not confirm or accept what remedial work this would be.. Groundworks director sent text message that I was breaching terms and conditions and that someone would attend tomorrow. Another email received that workers will attend for the front and will attend for the rear another day. · 16/7/21- email received on Friday by groundworks director stating that all the work looks good and that everything which has been done is “goodwill”. Now want full payment. · 19/7/21- another email from “accounts” requested immediate payment. · 20/7/21- Email from “accounts” I’ve attached some pictures showing issues with the workmanship. I hope this is enough information. I’m happy to provide whatever will help my case. I’m also happy to name the company as I’ve got nothing to hide. I’m just concerned it may prejudice my case if it goes to court. I’m happy to be advised as I have very little legal knowledge. Pictures.pdf
  15. Hello CAG, I've found this website extremely useful in the past and unfortunately I find myself in the situation where I need your help. I contracted a building company (LTD) to undertake various ground and roof works for my property which I own. I contracted them as they are a large firm and I wanted some comeback if things went wrong etc. How foolish I was. The work has started late, taken multiple weeks to complete and is now is such a poor standard I’m quite embarrassed. Please see below for a timeline. Work was agreed with Company director (who later I was told only deals with roofing). His brother is the Groundworks director. Work 1 Rear Patio, total £2,650.00. Deposit Paid - £530.00 Work 2 Front Drive total £7,888.00. Deposit Paid - £1,577.60 Work 3 Porch roof total £1,678.00. Deposit Paid - £335.60 Work 4 guttering total £3,456.00. Deposit Paid - £691.20 Timeline of events · 12/3/21- Company contracted to repair porch roof, guttering and block pave front garden and portion of rear garden. Deposit of £3134 paid and agreed on start date of 26/4/21 · 23/4/21- email sent to company asking when work will commence as no confirmation or information given by company. I was informed that there were delays due to materials. Advised scaffolding will go up on30/4/21 and works will commence 4/5/21. · 30/4/21- email sent asking why scaffolding has not been erected. Company emailed back stating that scaffold subcontractor has van off road leading to delays. · 4/5/21 scaffolding erected and porch roof and guttering completed. · 14/5/21-invoice received for work 3 and 4 · 15/5/21- additional work not agreed in contract required doing (flat roof repair) this was stated as goodwill in contract, but company director came and asked for £1000 in cash. This was no originally agreed in contract. · 17/5/21- invoice paid for roof and guttering £4107 · 1/6/21- work commenced on front drive (works 3). Issues raised as the porch builders left a supporting wooden post on bricks, which was now too short to be installed on the driveway being produced. · 2/6/21- chased company director regarding mistake made with post · 7/6/21 received text message that post would be repaired · 9/7/21 multiple delays to work for front drive (work 2). Arguments between subcontractors regarding delays to material from company. They began to threaten to walk off the job and state that Jewson’s and building firms would not release materials as company has not paid bills. – Subcontractor for block paving stated he would not be doing the work and the whole team left the site approximately 15:55. I rang company director immediately to inform builders have left site. He became hostile so I said I’d contact via email and hung up. Received text stating builders would be returning to collect “tools etc.” - Company director left voicemail stating he would be instructing his solicitors to charge interest on additional work performed and interest on day’s payment is withheld. Additionally stated that as payment has not been made, as per his contract, all the materials belong to him and he will come and remove them all. · Advised that builders would be returning on 14/06/21 to finish work. · 12/6/21 Invoice received for Work 1 , 6310.40 · 14/6/21 Email sent as rear work has not commenced. Building materials left in the street on the pavement and neighbours beginning to get angry. Explained to director that this was not acceptable and that pedestrians could not get past. · 15/6/21- sent email explaining that there were issues with the workmanship and quality which were unacceptable. Requested that they be rectified. · 19/6/21-30/6/21- backwards and forward emails. Initial company director who signed contract for work now stated that his brother (other director) dealt with groundworks and to speak to him. Many days without a reply. Then informed groundworks director is having dental work and isolating because of COVID. · 30/6/21- Groundworks director sent email stating that someone would attend to rectify work. Did not answer any questions or points raised. · 14/7/21- email received that workers would attend tomorrow to complete remedial work- still did not confirm or accept what remedial work this would be. Wrote email back stating that this was short notice and that no one would be available. Groundworks director sent text message that I was breaching terms and conditions and that someone would attend tomorrow. Another email received that workers will attend for the front and will attend for the rear another day. · 16/7/21- email received on Friday by groundworks director stating that all the work looks good and that everything which has been done is “goodwill”. Now want full payment. · 19/7/21- another email from “accounts” requested immediate payment. · 20/7/21- Email from “accounts” Dear xxxxx, We have not had any response or reply from yourself regarding the outstanding invoices, the work has now been completed and I am told extra works not on the contract were carried out also. Once I have these works confirmed by groundworks director I will issue another invoice but in the meantime payment of the outstanding invoices is required immediately, failure to do this may result in us putting the debt into the hands of our debt collection agency where more charges will be incurred. Although we do not wish to go down this route unless we have some reply and payment made then you leave us with no alternative. Kind regards · Further email 20/7/21 Dear (customer- me) Please find copy of (Groundwork directors) e-mail, I also notice your comment : May I reiterate that I am very keen to resolve this dispute and pay you in full, as long as you meet your contractual obligations. As you have not contacted anyone we are assuming we have met our contractual obligations, over and above as the goodwill gesture implies. We will gladly forego the additional works invoice as long as the other two invoices are paid today. Kind regards I can appreciate this is quite detailed and may be confusing. I’ve tried to make it as clear and easy to follow as possible. The main issues I have raised are in a paste of my initial email that I have sent. I can also attach photographs. I know very little about building and construction, however I have a retired friend who knows quite a bit. He has advised me the work is so poor that I should not pay until it is fixed. In short, the main issues are aesthetic and workmanship. For the driveway there are multiple blocks which have been cut and designed poorly which just makes the whole drive look bad. There are roughly cut blocks which do not align properly and there are multiple elevation changes. I’ve read some of the British Standard for this and they are clearly in breach. Additionally they have not followed the guidance for laying sub base, edge restraints etc. The edges of the driveway are just “hanging” over loose topsoil. The rear block paving is so bad that you can trip on the gaps by the block paving. I’ve been extremely reasonable and patient. These directors keep quoting their contract, however I don’t feel like they even know what their terms and conditions mean. Additionally, the groundworks director requested that a Tobermore representative come and inspect the property, however this person never came. Their contract states that there is arbitration facilities available. Its clear they do not wish to use this. I have also contacted the Federation of Master Builders (which he quotes on his website as being a member of). They have informed me that he is not a member. I’m quite overwhelmed with all these issues and avenues I need to address. The latest emails are threatening me again with coming and taking all of the materials away. I am yet to reply to his email. I’ve informed the police that there are threats of criminal damage, but they are telling me to get a solicitor. Email I sent highlighting issues: Dear Groundworks Contractor, I have received no response from you with regards to the issues which I have previously made you aware of (in both of the attached emails). The issues I have raised have not been rectified, despite James confirming that they would be. It is extremely frustrating that not only have the works begun weeks late, we find ourselves in the unfortunate position where I have raised legitimate issues and they still remain unaddressed. May I reiterate that I am very keen to resolve this dispute and pay you in full, as long as you meet your contractual obligations. May I highlight the following to you: The Consumer Rights Act 2015 States the following: 23 Right to repair or replacement (2)If the consumer requires the trader to repair or replace the goods, the trader must— (a) Do so within a reasonable time and without significant inconvenience to the consumer, and (b) Bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage). Section 49- Service to be performed with reasonable care and skill (1)Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill. I’m sure you would find the points I have previous raised reasonable. As previously mentioned, I contracted your firm as I was impressed at the workmanship and high standards which to which your company prides itself on. The tagline of your company states “(tagline stating ethical practice)”. I feel like many of these qualities have been lacking in the service I have received. Nevertheless, I’m happy to allow you to rectify these issues to ensure we both meet our contractual obligations. Unfortunately, at this present juncture, your lack of communication and attempt at any reconciliation is making this impossible. I have again taken some photographs of the front drive today and added some images which have also been sent previously. Please see attached images 1 – 21. In addition to what was previously stated in my previous emails, these again highlight some of the parts of the drive which have not been finished to an acceptable standard. I am very disappointed with how the drive has been left. I received an email from xxxx (accounts manager) today stating she had been informed that the driveway was now completely finished and that she would like the final payment to be made. However, based on the attached images, and previously stated issues, I cannot see how anyone could see the driveway as a finished product. Would your company advertise the attached images on their website or leaflets showcasing “completely finished” work? I also like to make you aware that all of these delays are causing me a great inconvenience and financial loss, as I am having to stay at home for days without knowing whether or not your workers will attend. I need these issues resolved urgently. In addition to the issues raised in my previous email, the rear patio work is incomplete. There are unacceptable gradient differences and there are roughly cut and poorly laid bricks. Quite frankly the work has not been completed with reasonable care and skill. I would like the answers to the following questions: 1. When will the work to the rear patio be finished? I have requested a completion date previously but have not been provided one. 2. When will your workers will be returning to my property? For how long will they be attending and at what times can I expect them. It is utterly unreasonable to expect me to be waiting every day on the off chance that workers may arrive. If you disagree with my points raised or you are unwilling to rectify the faults identified, then I am happy to proceed to dispute resolution. I would like you to confirm whether or not you are agreeable to this. Furthermore, if you are unwilling to address or rectify the faults and issues I have raised, then I will be left with no choice but to commence legal proceedings. Any help/advice would be really appreciated. I have the feeling this is going to court, and I'm reluctant at present to name the company as I feel it may harm my defence if they find this thread. They're making lots of lies and accusations which I have proof of and I don't want to give that away. Thank you Below is the email which my friend helped me write. I'm unable to attach pictures, but I'll try again and hopefully get the images so you can see everything what I'm talking about. From the research I've done, I think I'm on good legal ground here. My problem is I know very little about building work and this is where this company has the advantage as I'm quite ignorant to a lot of the guidelines and specifications. Also, Im finding it hard to identify what is "acceptable" in terms of aesthetics and what is not. I would assume that any work done would implicitly be done to an aesthetic standing. After all this is not internal brickwork to be hidden by plaster. However, this is not my area of expertise, so I don't want to set myself to fail if it goes to court. I would not like to go to court unless I have to, however I feel like this company will not rectify any issues and will keep trying to bully and intimidate me. Dear Groundswork Director, Following my previous email, please see below items which I feel need addressed. I hope this letter and attached photos eliminate any miscommunication. I’d also like to express that I have been quite upset by the aggressive manner in which your operatives have been talking to me and communicating with them has become untenable. I would from now on prefer to communicate with you directly. Issue 1 Reference the attached image (image 1), a makeshift render has been applied to the end of the brick wall which was shortened by your team. What has been applied is not straight and is crumbling. It wasn’t brought to my attention and I wasn’t presented with any options as to how it could be finished. Your team made the decision for me, which wasn’t agreed under the contract. here was a finished brick edge, and that was what I was expecting the final result to be, as they could have retained the bricks they removed. This now doesn’t match the rest of the street. It looks odd, out of place and is not finished to a suitable standard. A few neighbours and visitors have already commented. I would like this to please be rectified and finished to the same standard your team found it in. Issue 2 I would also like to make you aware that the haunching your team constructed on the front driveway of my property is crumbling away (please see the below images and attached image 2 & 3). I am concerned that this will continue to crumble over time and due to no edge restraint, the border will come loose and break away from the red insert paving. After a quick search of Tobermore literature, I have found the following: As I have not elected to install kerbing, your team have cast the border block into a haunched concrete detail. The mix used isn’t fit for purpose as it shouldn’t be crumbling the way it is, it should be restraining the paving. Issue 3 Please refer to the attached and below image 4 & 5. The channel drain running perpendicular to the property is not straight. The intersection between both drains is not flush. The Lord installed downpipe is not aligned with the drain and will result in water pooling. I would have expected the downpipe and the draining to be finished to an aesthetically pleasing standard. Additionally, as I contracted you to repair my porch and roof, I would have expected it to have all to have connected in an aesthetically pleasing and functional manner. If the water is missing the channel drain and pooling, then it is neither aesthetically pleasing, or fit for purpose. Issue 4 Upon further inspection of the driveway, I have noticed some inconsistencies with the paving. If you refer to image 6 below, the joints align correctly. However, with large portions of the paving, the joints begin to creep and become misaligned. I also cannot understand why cut pieces of paving are at the most focal areas of the driveway (i.e porch and entrance to the house, images 12 and 7 respectively). Surely the paving could have been commenced at the focal points, working away from there, leaving the cuts in a less focal area. A block paved driveway is not only something that is suitable for imposed vehicle loads, but serves as an architectural feature - it’s the first thing visitors see when they come to your house. From the literature and pictures on your website, I was expecting a higher quality of finish than what I have received. Please see attached Images 8 to 12. Issue 5 I have also noticed similar issues with the rear paving, as with the front driveway. The main concerns I have are that there are cut pieces of block paving in areas where a full block could have been placed for a better visual effect. In particular the first row of red pavers as you exit my property has a row of roughly sawn pavers which could have been a full brick and much more aesthetically pleasing. Not to mention the additional Labour, time and unnecessary H&S risks that would have been involved in all these cuts! Issue 6 Please see the attached image (image 12) of the pointing work and how it has been left. Please can you confirm that this will be cleaned up and that the pointing will be complete to an appropriate standard? It is very bad practice to get mortar all over the face of brickwork. This should have been cleaned immediately and before it sets. I cannot see any reason why full bricks could not have been used hard up against my property, and the paving worked outwards from there as there is no requirement to “tie in” to anything on the grass. Please refer to attached and above images 13 to 15. I hope we can reach a speedy solution to the issues I have identified. I would like to stress that I have been happy with many aspects of the work provided. The roofing and porch work have been completed to a high standard - I am extremely happy with the quality of the finish. When comparing the level of service and quality I have received previously, I was surprised and disappointed with some aspects of the work which I have mentioned above. I am grateful for you re-pointing my bay window as a goodwill gesture. Whilst I have raised a number of issues, I am happy to let this go as it is something which I could rectify myself and I wish to focus this email on the issues I can’t accept. I contracted your company based on your reviews and initial communication I received, I was confident that I would receive a professional, efficient and reliable service. I would love to be able to leave positive reviews and recommend you to my friends and family after the successful completion of the work. Thank you for your time, and I look forward to hearing from you. Kind Regards, Pictures .pdf
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