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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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EVRi Lost Parcel - Court Claim Issued **SETTLED AT MEDIATION**


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Hello

Thank you for the help you are providing on this forum. I have read around the various threads for EVRi and have found the advise very useful.

I have a case against EVRi for a lost Item where they have offered the standard £20 plus postage refund.

13th January - I sent my Car's original ECU to a technician for repair via MyHermes. 

22nd January - As consignor, opened a case for a parcel that had stalled on EVRi tracking.

25th January -  I chased the delivery via telephone and was advised the item had been lost. On the same day, I sent my first letter through their automated system where I offered an reasonable settlement for loss of property. 

26th Feb - I received the below response from MyHermes

Quote

Hi ****,

Thank you for your recent email/correspondence about your claim.

We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.

I have investigated your claim and I'm pleased to confirm, due to the level of cover you chose within our standard compensation, we will be processing a payment for the maximum value of £20, plus postage costs, back to you.
So that we can process this as quickly as possible for you, we kindly request that you send us some details:
- your bank sort code
- your bank account number (the short one, not the long card number)
- your name as it appears on your bank card

We thank you for your patience on this matter and ask that you allow up to 14 working days for the payment to reach you.

If you need anything in the future, please contact your EVRi Customer Service Team and we’ll be happy to help.

Kind regards,

 

****

 

 

Thanks to the information on this forum, I'm sure they are 'Pleased' to confirm and 'Happy' to pay this low amount for their breach of contract. In addition I am also aware that there is no need to insure against their negligence for loss. I'm now at the point where I need to decide whether to accept their offer and walk away or push this further and take them on.
 

If I choose to pursue this matter, I understand that 1) I need to send a letter of claim and give MyHermes 14 days to respond. 2) Register on the MoneyClaim website and complete particulars of claim


The particulars I should file would be:

 
Quote

The claimant paid the defendant £6.29 pounds on 13th January to carry out the delivery of the claimant's Car's original ECU to a UK address. 

On 25th January, the defendants admitted to losing the Item. Despite this, the defendants have refused to reimburse the claimant for the value of a replacement ECU and recoding.
 
The claimant seeks £170 being the value of replacing the lost item. Plus £6.29 delivery cost and legal fees.
 
Total £176.29 plus Legal Fees

 

Firstly, Have I understood this correctly?

Secondly, I was able to rectify the situation of my non-function Car because I had a spare ECU and taught myself the skills to get it up and running.

Therefore, the only evidence I have of the replacement value is from prices published online at resellers. 

i.e. I don't have receipt for replacing the lost item.

Would this go against me?

Many Thanks

 

 

 

first letter.docx

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Well done on having done the reading. Lots of people haven't and they come here and expect to be led by the hand.

Yes, basically all correct.

However, in your letter of claim, I would not talk about the recoding et cetera. I would simply talk about the fact that a "coded ECU value £X X X…" – And I would refer to this all along even in your particulars of claim.

Also, in your letter of claim you haven't included the reference number – and in your proposed particulars of claim, you haven't included it there either. They need a reference number.

In your letter of claim, you are going on about dental appointments in children and so forth. Forget it – it's not relevant and no one is interested. You are asking for compensation for time off work – this won't be recoverable. Forget it. Make sure that the issues you raise are all winners.

As far as I can see your claim should be for £170 for a coded ECU. £6.29 delivery fee. All the rest is non-recoverable.

So try and work out a shorter and more punchy version of your letter of claim and post it here.

Make sure you have read around the steps involved in taking a small claim in the County Court.

 

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Well this is not a letter of claim – partly because it doesn't say that it's a letter of claim but also because it doesn't actually say that you are going to be beginning a County Court claim against them and in how many days.

In fact you are offering them an opportunity to negotiate further. It is what you want to do – then fine. But if you simply want to make a threat of legal proceedings if they don't settle – then it's not fine

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Quote

Martijn De Lange

Hermes

Capitol House 1 Capital Close

Morley

Leeds

West Yorkshire

LS27 0WH

 

Reference claim xxx

Parcel xxx

Notice before proceeding with court action

 

On 13th January 2021 you agreed you would deliver for me my Car’s original coded ECU to my agreed UK delivery address. You failed to deliver and have advised me that you have lost the parcel. 

 you have refused to compensate me in full.

From you I am claiming:

£179.99 – Coded ECU replacement cost.
£6.29 – postage


Unless you reimburse me the total of or the £186.28 for the above mentioned goods within 14 days, I shall issue a claim in the County Court to recover this money from you, plus interest, plus costs without any further notice

 

Yours Faithfully

 

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docx files contain all your pers details in file properties/info

just post them here as plain copy and paste text next time. or PDF don't use docx.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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thanks, will do.

For some reason, I can't delete the first attachment

I'm ready to reject EVRi offer and issue the letter before claim. I've registered on the MCOL website and filled in my claim with the below particulars.

Should I tick the box to send the particulars directly to the defendant?

Should I also tick the box for the right to claim interest. If so do what date would I put for when the money became owed,  what is daily rate of interest up to the date of judgment? 

Thanks again

 

 
Quote

 

Claim Particulars
 
On 13th January the claimant paid the
defendant £6.29 pounds to carry out the
delivery of the claimant's Car's ECU to a UK
address.

On 25th January, the defendants admitted to
losing the Item. Despite this, the defendant
has refused to reimburse the claimant for the
value of a coded ECU

The claimant seeks £179.99 being the value of
a coded ECU. Plus £6.29 delivery cost plus
legal fees.

 

 
Edited by stormfly
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Well send off the letter of claim when you're ready. There's really no need to hang around.

In terms of the particulars of claim – you don't need to send anything extra. Do not click any boxes.

 

I wasn't aware that you actually had to calculate the daily rate of interest. I'm giving a shout to my site team colleague @Andyorch

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Rejection email with letter of claim has now been sent and copied to Martijn De Lange. Reminder in my diary for 16th March to proceed with Money Claim.

 

Quote

 

Thank you for your email. Unfortunately, I am unable to accept your offer which I find most inadequate considering the value of the item you lost.
 
I'm sure Hermes is 'happy to pay up to the level of cover selected' and avoid paying the full amount owed for breach of contract. However, asking customers to pay for extra insurance for negligence is completely unfair and unenforceable. It is in fact the courier company that should be taking out protection for these eventualities.
 
I hereby attach a letter before claim notifying you of my intention to proceed with court action in 14 days unless I am reimbursed the full amount of the lost item.
 
A copy of this letter has also been sent by recorded post to your head office.

 

 

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Make sure you post up the draft particulars of claim for us to look at

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I've removed Claim reference and Parcel ID 
 
Claim Particulars
 
Quote

On 13th January the claimant paid the
defendant £6.29 pounds to carry out the
delivery of the claimant's Car's ECU to a UK
address.

On 25th January, the defendants admitted to
losing the Item. Despite this, the defendant
has refused to reimburse the claimant for the
value of a coded ECU

The claimant seeks £179.99 being the value of
a coded ECU. Plus £6.29 delivery cost plus
legal fees.

 

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Calculating interest under the County Court Act
In many cases you can claim interest on the money you are owed.
To calculate this, use the steps below;


 Work out the annual interest: take the amount you’re claiming and multiply it by 0.08
(i.e. 8%).
 Work out the daily interest: divide the yearly interest from step 1 by 365 (the number of
days in a year).
 Work out the total amount of interest: multiply the daily interest from step 2 by the
number of days the debt has been overdue.


For example, if you were owed £1,000:
 the annual interest would be £80 (1000 x 0.08 = 80)
 divide £80 by 365 to get the daily interest: about 22p a day (80 / 365 = 0.22)
 after 25 days this would be £5.50 (25 x 0.22 = 5.50)


If you are claiming interest under the County Court Act you will need to complete some extra
fields for step 5, including the daily rate of interest. You need to add this amount of interest
to the total claim amount and enter it in the box for ‘amount claimed’ as shown at the
bottom of the example. This ensures that any interest due prior to issuing the claim is
included in the total amount claimed. This cannot be added to the claim at a later date
without making an application for permission from a District Judge which incurs a fee.
Please note that you can use the same daily rate to calculate interest from the date the claim

 

image.png
was issued to the date of judgment if your claim reaches that stage.

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So from the date they lost the parcel

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They were quite quick to respond this time and have not moved from their position.

 

Do I still give them the 14 days or can I proceed with the claim now they have responded?

 

Thanks

 

Quote
Thank you for your recent email and the notification letter.
 
I am sorry you are unhappy with the outcome of your claim.
 
Please see the below screen shot of the details that you added to this order, which can also be confirmed on the Hermes invoice you have.
 
On this order the value was added as £100.00. The Free Standard Compensation Cover which covers up to the maximum value of £20.00 was selected rather than the compensation to cover the full value.
It is the customers responsibility to choose the correct level of cover to match the total value of your items. Should you fail to do so you accept the risk that you may not receive the full value of your parcel or goods in the event that your parcel is lost or damaged. 
 
image.png.4f4d0a76ae43c4e846167352073bbbee.png
 
As such the decision made is the correct one and is our final decision in this matter although I fully appreciate this isn't the answer you were hoping for.
Therefore, the maximum value Hermes will cover is £20.00, plus postage. Please provide the required details so this payment can be made.
 
 
 
Kind regards,

 

Edited by stormfly
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So I understand they are saying that the declared value was £100. What you have to say about that?

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I wasn't expecting Hermes to lose the item. At the time of arranging the delivery I wasn't aware of the full replacement value of a coded ECU. It was my estimate and in hindsight I undershot it.

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You might as all say that I didn't bother to look before I crossed the road because I didn't expect to get run over.

You can proceed with claim but you won't be able to claim for more than the declared value.
If you have done the reading around, you will see that this issue has come up very often and explanations have been given as to why you can only claim for the declared value.

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Thanks,

Should I adjust the MCOL claim value and particulars?
Should I respond to Hermes offering to settle at £100 plus postage

Do I still need to wait 14 days now that Hermes have responded
 

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Well I think you certainly have to modify your letter of claim because a statement of claim was based on a false premise.

It's very important to understand that you got to be accurate in what you're doing here – and when it comes to issuing the claim, you will have to sign a statement of truth.

On the basis that you declared £100, I'm afraid that your proposed claim was unwinnable and you would have had to back down – with the possibility of suffering a penalty in respect of costs.

So I think that you should renew the letter of claim, put down the correct figure and then proceed from there.

And frankly I think it's prudent to wait for the 14 days

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Thanks BankFodder.

I have renewed the letter of claim and resent via email - as a copy of the higher claim has already been sent recorded post. I will also adjust the particulars of the claim on MCOL.


In my email to Hermes, I have quoted section 49 of the Consumer Rights act, that the trader can not exclude their responsibility to perform a service with care and skill and have requested they settle for the declared amount to avoid court action.

Taking today as day 1. Then can you confirm that day 15   (16th of March) would be the day I submit the claim?

 

Thanks

 

SF

 

 

 

 

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They are responding quickly now and are using their contract to limit their liability to the insurance I did/did not opt in to.

 

Quote

Please see our terms and conditions for further information:

 

5.6 The amount of Full Cover which you have taken out for a Parcel, if at all, will be the extent of our liability to you for any Loss or Damage to your Parcel

 

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Yes and they will repeat exactly the same thing in their defence to your claim as well.

You say that you read around the threads on this sub- forum so you are well aware that this is what they do and you are well aware of the arguments against

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  • 2 weeks later...

Hi again.

 

It has been two weeks since my letter before claim was emailed and posted on the 2nd March.

 

That makes the 14th day tomorrow. Do I need to leave 14 whole 24 hour periods and then submit my claim in the 15th day or am I ok to progress tomorrow?

 

Thanks

Edited by stormfly
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Wait until it's clear 14 days and then issue on day 15.

I haven't gone through the Fed to remind myself of your situation – but do make sure that you understand all the principles and the arguments you will make when you are claiming.

Have you drafted a particulars of claim? Have we seen it?

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yep. here they are

 

Quote

On 13th January the claimant paid the
defendant £6.29 pounds to carry out the
delivery of the claimant's Car's ECU to a UK
address.

On 25th January, the defendants admitted to
losing the Item. Despite this, the defendant
has refused to reimburse the claimant for the
declared value of a coded ECU

The claimant seeks £100 being the declared value, plus £6.29 delivery cost plus
legal fees.

 

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