Here are the main Directors: Charles David Astwood - https://find-and-update.company-information.service.gov.uk/officers/jmjaTAW9OTFg05kalEQ0woq7m3A/appointments Roger Sumner Rivers - https://www.linkedin.com/in/roger-sumner-rivers-0a501b1b/ Dan McGoeghan - https://www.linkedin.com/in/dan-mcgeoghan-53978022/ By looking up details of Roger Rivers, I was able to dig out the following information online about his different company names, some contact details and addresses: Websites: www.ParcelCompare.com www.ParcelHero.com www.DeliverPlus.com Phone numbers: Tel 0845 5001020 Tel 0800 005 2000 Tel 0208 758 4988 Tel 0208 7584962 Tel 0844 880 4558 Email: [[email protected]](mailto:[email protected]) [[email protected]](mailto:[email protected]) Web Form https://parcelcompare.com/about-us/contact-us Twitter https://twitter.com/parcelcompare https://twitter.com/parcelhero Facebook https://www.facebook.com/parcelcompare https://www.facebook.com/ParcelHero/ Linkedin https://www.linkedin.com/company/parcelhero-com-limited https://www.linkedin.com/company/parcelcompare Correspondence addresses 160 Kemp House, City Road, London, EC1V 2NX 10 Harston Drive, Enfield, London, EN3 6GH 1 Spruce House, Durham Wharf Drive, TW8 8HR 14 Maple Park, Falconer Road, Haverhill, CB9 7BG All this information came from the public domain https://beta.companieshouse.gov.uk/officers/c7ZCfBgKmLCDQtzFpIgFdekIeig/appointments https://beta.companieshouse.gov.uk/company/10883989 www.fdsworldwide.co.uk ***** The Law on Third-party contracts: https://www.legislation.gov.uk/ukpga/1999/31/contents https://uk.trustpilot.com/review/www.parcelhero.com?stars=1 https://www.sitejabber.com/reviews/parcelhero.co.uk/amp https://www.sitejabber.com/reviews/parcelhero.com/amp https://www.complaintsdepartment.co.uk/parcelhero/ https://britainreviews.co.uk/services/parcelhero-reviews https://m.yelp.com/biz/parcelhero-com-london https://www.buywithconfidence.gov.uk/profile/parcel-hero-com-ltd/9177/ https://www.reviewcentre.com/postal_and_delivery_services/parcelhero_-_wwwparcelherocom-reviews_2064495 https://parcelhero.pissedconsumer.com/customer-service.html https://www.consumeractiongroup.co.uk/topic/372644-parcelhero-unreliability-from-parcel-hero/ https://www.reddit.com/r/parcelcompare/comments/sxes2c/information_gathered_for_parcelcompare_and/ https://uk.linkedin.com/in/roger-sumner-rivers-0a501b1b

Hi everyone Starting with success: the first portion of the post is today’s reply in which PH refunds me in full. No more quibble about “cancellation fee” of £9. Second portion are all the resources I collected which may or may not already be known to all/some. Attached are all the documents I collected en route. Happy to answer questions. After this email (first) to the following addresses: [email protected] [email protected] [email protected] [email protected] [email protected] I received the right response (second). The reply came via the support staff I mention “Good day Charles and Roger Please refund my payment in full, £32.47 1. PH has not earned any cancellation fee, £9 2. It is not in the T&Cs. 3. It was not highlighted at the time of transaction. 4. It is also not a charge enforced by ParcelForce or Royal Mail as PH would have us believe. Despite repeatedly claiming so, it doesn’t make it true. As you can see from the below, I have tried to be reasonable with Yogesh on PH customer service team. I have rightfully and correctly challenged the Cancellation Fee of £9. PH didn’t have any tracking on collection. PH didn’t even know about the failed collection. The tracking only reflected the failed collection the following day- and incorrectly. PH made no attempts to resolve or rectify or in anyway earn such “cancellation fees”. PH has been operating under several names, presumably changing as the reviews come in. Currently, PH displays feefo reviews for a ParcelHero.co.uk- a company that is not registered with gov.uk (even under “dissolved” status). This is outright fraud. These (negative) reviews have been printed for reporting to the police, including at the following sites: sitejabber, complaintsdepartment, trustpilot and moneysavingsexpert. PH claims to be “listening”, putting “people first”, “committed to quality”, “creating an amazing experience”, “keeping the customer informed”. On every one PH has failed. PH offers services it has no control over. Further evidence of fraud. PH promises “quality”, “speed” and “competitive prices as much as 60% lower than the couriers themselves”. Outright lies, as I paid double for the privilege of PH as the middle man. This is fraud. PH accuses the carrier for hidden costs and fees that PH tries to put on its customers - this is fraud. PH’s competitors don’t try this manipulation; they don’t charge “fees”. Therefore, a fraud report with both my bank and the UK police via the Action Fraud website has been prepared. I’m offering you both the opportunity to rectify the problem by refunding the full amount by reply. Best regards” “Dear Hope you are well. After a discussion with the management team, my supervisor has approved a full refund as a goodwill gesture. I have raised a request to a refund and will respond once the refund gets processed. Please do let me know if you have any further questions Kind regards Yogesh ParcelHero® Collections” The Law on Third-party contracts: https://www.legislation.gov.uk/ukpga/1999/31/contents ActionFraud reference: NFRC230505914673 ****** My experience: 27 April booked a parcel collection for 28 April for delivery of parcel to Manchester with ParcelHero.Com Prepared the parcel and was ready for collection from 07:30 as required. No further communication or support from PH At 13:30 28 April, I am concerned that nothing is happening. I check the courier tracking. Courier claims collection attempted at 12:52. They did not ring my doorbell. They did not collect my parcel. I called courier to demand an explanation. Spoke with Linda at ParcelForce reference MRN11903885 I contacted [email protected]; spoke with Yogesh. PH had no record of collection attempt. PH made no effort to resolve or rectify. Wanting no further association with PH, I requested a full refund. PH wants Cancellation Fee of £9. This was not in the Terms & Conditions, nor was it highlighted at the time of transaction. I challenge PH fee and request full refund again. PH claims PF wants this fee. PF denies this and doesn’t charge any cancellation fees. Again I challenge PH and request full refund. PH refuses to refund my money, despite not delivering on promises or services. PH advertises very good reviews on feefo, but these are for a different company which is not registered with gov.uk (ParcelHero.co.uk) I report fraud to Santander and begin claim dispute. Ref: 00150005974279 Searching for the directors of ParcelHero.com I find they are trading under several names all with very bad reviews and reputations: FDS Worldwide ParcelCompare DeliverPlus variations of Parcel and Hero Several review sites have a large number of similar cases; where customers are charged hidden fees or held accountable for terms and conditions that PH has hidden; also several review sites under the fraudulent company PH.co.uk ParcelHero T&Cs.pdf ParcelHero Service Standards.pdf Terms of trade & limits of liability.pdf CHgovUK Roger SUMNER RIVERS appointments.pdf The Unfair Terms in Consumer Contracts Regulations 1999.pdf