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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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@247homerescue broke glass oven door


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Well they must have it down as a Neff for some reason or other. I suggest that you send them an SAR straightaway. You could also phone them and say that you would like a copy of your application form by email – and they might send that to you and that would save a lot of time.

In the meantime you don't have an oven and frankly I would suggest that you make arrangements to buy a replacement of them and then we will try to help you sort out some kind of reimbursement once we know more about how the application was made and why they think it is a Neff.

I think that the fact that they appear not to cover Miele is going to cause some difficulties although the negligence by their repairer shouldn't be affected. Did you get the name of the repairer?

Also, I asked you when you first took out the policy and I'm not aware that you have told us

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Appliance Package Premium 7  £22 pm

 

image_2020-10-06_121646.png

 

 

https://247homerescue.co.uk/wp-content/uploads/pdf/appliance_cover.pdf

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Seems misleading when you have to click " Not covered" yet it states your plan covers electric ovens...every oven ever manufactured except 

Miele appliances, coffee maker and ladder fridges

 

Does " Miele appliances" include electric ovens ? :biggrin:

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Yes, that crossed my mind as well. It seems to me that appliances include ovens.
Looking at one or two dictionaries, I see that kitchen appliances includes ovens:

 

https://www.thefreedictionary.com/kitchen+appliance#:~:text=Noun,appliance for disposing of garbage

 

https://www.collinsdictionary.com/dictionary/english/kitchen-appliance

 

 

https://en.wikipedia.org/wiki/List_of_cooking_appliances

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I'm sure that they will use the exclusion to try and deny liability for everything. I'm sure that the best thing to do is to quietly gather evidence and see what really happened – and then make the claim.

I don't see that there is any special urgency - but as I've already suggested, I would urge the OP to go out and buy replacement oven and then will see how much money we can get back for it once the SAR has been satisfied – or the application form has been obtained by other means.

I'm still waiting to hear back from the OP as to when the cover policy was first taken out. I don't know why we don't have an answer to this yet. It could be significant if they have recently changed their terms

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20. GENERAL EXCLUSIONS :mod:

 

w. Any damage caused by the approved engineer in gaining access to the home due to the failure of the locks or removing an appliance or any equipment from its operation position in order to affect an emergency repair

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Well the damage to the appliance is an unenforceable term

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Sorry but there’s something I didn’t explain from the start.

 

A few months ago the oven door handle had come loose and one of the screws popped out on fell out into the slight narrow gap between oven and cabinet casing that can be seen when oven door is opened. screw fell under oven. door handle was left hanging down vertically On one side by one screw.  I told repair guy to be careful of handle but he blamed the breakage on the handle.

 

My husband just came home and the company phoned him earlier and said the repair guy admits breaking glass but it was down to the loose handle.

 

It seems strange that the handle could break the glass but I suppose it’s our word against his. What about the fact that our appliance is listed with them as neff?

 

We mentioned from the start it was Miele and have corrected them since when we noticed the report mentioned Neff. Surely they’re in the wrong for dealing with this if they don’t cover Miele appliances. They shouldn’t have agreed to come out and look at oven.

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Seems strange that the OP opted for this service when I cant see any provision for the application to ask what make and model of every appliance the consumer wished to be covered.

 

Im sure that 247homerescue wouldnt inadvertently enter the model as a Neff for the agreement to proceed...would they ?

 

Gets worse....

 

 

5. WHAT IS NOT COVERED

 

There are certain conditions and exclusions which limit your cover. Please read them carefully to ensure this service agreement meets your requirements for this form the basis of our service agreement We do not wish for you to discover after an incident has occurred that you are not protected for this incident.

 

17. DAMAGES

 

We will take all reasonably practicable steps to avoid damaging your home during the course of your repairs. We will fill in any holes and reassemble fittings and features as required but will not replace or repair any damages that were caused by the existing fault. We will only be liable to recompense you for damages caused by negligence of our engineer or instructed engineer. If damage is caused by the 10 manufacturers engineer we will not be held responsible. By agreeing to a repair, you accept that some slight property damage may be an inevitable consequence of the repair.

 

https://247homerescue.co.uk/wp-content/uploads/pdf/appliance_cover.pdf


 

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If you read our customer services guide and find a way of recording your calls, you might then try to have a gentle – very friendly call with the repairer again and direct the conversation in a way in which he agrees that he broke the door.

Once you have that then we can move forward. At the moment I think you are in difficulty because you don't have any concrete evidence and so it will simply just get very complicated over a six year old oven which it seems really shouldn't be covered by the policy.

Although this is the third occasion that I'm asking you when was the policy first taken out – you haven't answered so far and I'm getting a funny feeling that you don't want to tell us

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15/11/19 was when we took the policy out with them. And we have the £12.99 cover with them.

 https://247homerescue.co.uk/second-step/?groupID=7&planName=24|7 Boiler Basic&excessValue=95&paymentFrequency=12 


This policy doesn’t cover appliances but it does cover electrical problems and we thought that the problem with the oven was caused by the electrics as the fuse blew when we turned the oven on. that’s why we contacted them.

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Thats for Boiler Care and Central Heating...the electrical emergency cover would not cover your appliances. 

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I agree. You wouldn't be covered. However, 247homerescue seem to have disregarded that and they have sent someone out to deal with your oven – and presumably they knew that it was an oven.

I agree that you wouldn't be covered but on the other hand they sent out an engineer who broke the glass. The fact that he broke the glass has nothing to do with the applicability of the policy or otherwise.

I think you are in a position where you need to get evidence – by a call recording – that he broke the glass. Then you can proceed.

 

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they came out because we thought it was an electrical fault. Then they shouldn’t have proceeded to work out the £657 cost of repair and deem it to expensive to fix if we’re not covered for appliances.

 

Yet I don’t understand how they even worked out £657 with the incorrect model?

they should have told us that it isn’t an electrical fault and we’re not covered by appliances and say that they don’t deal with Miele.

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But did they......

 

Quote

Our Miele oven stopped working and tripped fuse. As we have boiler and electrical cover with HOME RESCUE  we called them and they arranged for a call out from 0800 REPAIR COMPANY costing £95 for call out.

 

 

Or did you Mazzh ring them and arrange it after they provided a Third Party Engineer phone number ?

 

The devil is in the detail :biggrin:

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No we got in touch with 247 homerescue who arranged an appointment with an engineer. The confirmation text was from 0800 repair.

 

£95 we paid was with 247 homerescue for excess

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Good that clarifies that point.....

 

So back to my previous post....

 

17. DAMAGES

 

We will take all reasonably practicable steps to avoid damaging your home during the course of your repairs. We will fill in any holes and reassemble fittings and features as required but will not replace or repair any damages that were caused by the existing fault. We will only be liable to recompense you for damages caused by negligence of our engineer or instructed engineer. If damage is caused by the 10 manufacturers engineer we will not be held responsible. By agreeing to a repair, you accept that some slight property damage may be an inevitable consequence of the repair.

We could do with some help from you.

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1 minute ago, Mazzh said:

£95 we paid was with 247 homerescue for excess

 

So not a call out fee as per your initial post ?

 

Quote

Our Miele oven stopped working and tripped fuse. As we have boiler and electrical cover with HOME RESCUE  we called them and they arranged for a call out from 0800 REPAIR COMPANY costing £95 for call out.

 

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Yet as the oven fault was not electrical and we don’t have appliance cover with them they proceeded to Quote an unrepairable figure based on an oven model that doesn’t exist.

 

Yet when we corrected them and told them it was Miele after they looked at oven they didn’t even say they didn’t deal with Miele appliances.  despite breaking oven door which I doubt will get resolved they haven’t dealt with things correctly.

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Then you either...... kick them into touch.....unless you wish to retain the agreement for your Boiler/CH.....Request a refund of the excess as the repair never happened.Request compensation for the damaged glass (that could go towards the cost of a replacement oven)This policy was never suitable for the type of claim you made.

 

Get the parts yourself as per the links I have provided earlier...and do it yourself...its really quite simple to fit an element and replace the glass.

 

Or scrap it and get a new oven ...not necessarily a Miele or a brand new one..reconditioned are quit good and cheap....simply measure the opening in the housing unit to make sure the replacement will fit....some newer ovens can now be connected with a 13amp plug and lead but if its a 30 amp direct wire its a simple task for a competent person or friend  otherwise get a tradesman to connect it.

 

Andy

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Frankly I'm struggling to make head and tail of it all. It seems to be a mess. I don't understand why a colour scheme was taken out which doesn't include ovens and yet home rescue seem to have it on file that there is a Neff oven. And that they proceeded to send someone out to repair the oven even though it wasn't covered.

I think if you're going to have any of anything, then you need to get the evidence which means an SAR and also a recorded call with the engineer. If the engineer self-employed or working for a company?
Your best target will be home rescue if you can get the evidence. On the other hand, you can decide that the whole thing is too much of a complicated mess and decide for an easy life as suggested by my site team colleague above

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