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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Flight Delay Compensation Only Partially Paid. Who gets the paid?

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Good afternoon,


I am wondering if somebody can point me in the right direct.


Last summer myself, my wife and our son (13 at the time) flew to Romania with Tarom (Heathrow to Bucharest). Our flight landed almost 6 hours late.


On our return, I filed a claim for compensation for the three of us at 400 Euro’s per person. After 3 months, Tarom eventually replied to me with an apology and an offer of 450 Euro’s per person in vouchers. I refused this and insisted upon a cash alternative via bank transfer under Regulation EU261. Tarom agreed to compensate 400 Euro’s per person and asked for my bank details, which I have supplied. However, after another 3 weeks, they only paid 400 Euro’s. I have emailed them twice since to ask about the remaining 800 Euro’s. Today, I got a reply stating the following:


“Under the Romanian Law (we are a Romanian Company) we can make the payment directly to the passenger.

In order to make the payment for Mrs. XXXX and Mr. XXXX we need the following bank details of the passengers.”


Is this information correct, or are they trying to delay payment further? I can’t imagine that an airline pays each member of a family separately e.g. a family package holiday. Our son does not have a bank account, so I can’t give them any bank details for him, although he is entitled to compensation too.


Many thanks

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Did you book the flight through a UK company?

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Do they have a UK office and also in the terms and conditions do they say which law is the applicable law?

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They have a london based contact number +44 20 3794 7674


Apparantley its 24/7

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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I notice that in their terms and conditions they say that the applicable law is Swedish law. However, they say that this is subject to any mandatory local laws. Therefore it seems to me that you could usefully sue them using the European small claim process by issuing a claim in this country and then transferring it to Sweden for enforcement. I can imagine that it wouldn't take very long before they were put their hands up. They don't want this kind of trouble.


I would simply sue them for breach of contract. Presumably you paid for the tickets on behalf of the others and so therefore you are the contracting party. Frankly I don't believe the Romanian story – I think it's a load of rubbish but of course you will have difficulty checking this out and in any way they are too remote for you to attack them. People in Sweden are far more likely to act responsibly and I would start corresponding with them. If they try to pass the buck onto the Romanian airline then simply tell them that you are going to sue them – but only if you're prepared to go ahead and do it. Then given 14 days and then do it. All of these people tend to shelter behind their international/foreign status/locations and a lot of the time they get away with it.

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If it was all under the same booking with same reference number they could only need authorisation from the other passengers to pay you.

If your son is a minor they could just need his birth certificate proving you are his dad.

I say could because this is not mentioned in the legislation, but of course they try to apply the dpa to everything nowadays.

Play their game and get the money out of them.

Also point out to them that Romanian law doesn't apply to booking made on UK websites, even through third parties.

Airline is responsible directly and bound by UK legislation, which incidentally is the same as Romanian in this case.

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Thank you for the info. provided above. I have a good friend in Romania (who is also Romanian) who has filed for compensation for herself and husband from Tarom before. I'll ask her if she has any info. too. I'll report on what happens as it may happen to other people in the future.


Tarom, have agreed to pay, but just not into one bank account. Not that they told me this until a lot of chasing.

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I have the same problem with Iberia, they requested all the information from me, but so far no payment at all, they offered 150 euros vouchers. Does anyone knows if its a straightforward process to sue them using the EU justice and how much does it cost?

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I had dealings with Iberia for delayed flight compensation.

As soon as you send them a lba they pay up.

Worst case scenario I guess that if your lba slips through the net, they would pay on receipt of court papers.

They have no chance in court, unless the delay is clearly due to exceptional circumstances, ie volcanic eruption.

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I wouldn't go about bringing a European court case.

The booking was made in UK on a UK website in pound sterling currency.

Take the case to county court and let them argue that you should go to Romania to claim your money back.

But that would never happen as they have already admitted that they owe you money and paid part of it.

Give them the documents they asked for and get the money, end of story.

These are the details from companies house:




BR011898 - Opened on 1 October 2009


Room 4009 North East Extension Terminal Four, London, Heathrow Airport, TW6 3FB

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