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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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On the 1st of November at around 8am i was visited by two bailiffs from marstons for two unpaid parking tickets which came to about £800.

 

They originally came for someone else at the address

while there they saw on their ipad my fines and asked me to pay.

This was all on the door

 

when i refused to pay they told me they will go into my house (Its my mums house) and start removal of goods

i informed them they cant come into the house and seeing as i am standing on the doorstep he cant come in

little did i know and just pushed past me

 

while i tried to push him away he hit me across my face with his elbow

after this he opened his body worn camera and started recording.

 

I immediately called the police and the police defended them and told me they have every right to come into my house blah blah blah...

 

The police did not behave in a professional way and took the side of the bailiffs.

I told the police at the scene i was assulted and they did not do anything

We made a complaint to the IPCC and their managers

 

at the end of it both police officers were placed on desk duties for a month and their inspector aplogised for the way they behaved.

 

I made complaint to marstons as well

originally made me a offer of £100 which i declined and into the second stage

they increased it to £230 for gesture of goodwill,

i declined this again and asked for stage 3 independent review.

 

I have received the letter back today

i think its the same people at marston that have reviewed it...

 

All they say is they have looked into everything and the offer marstons have made is a generous offer and if i want to accept it contact them.

 

There is NOTHING about the way i was assaulted and they forced entry into my house..

 

Just want to check where i stand with this?

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its was not your house...so should it not be your mum too seeking redress..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Wouldn't your complaint be better addressed to the bailiff Who assaulted you.

 

In the form of an eac2 ?

 

What was the outcome of the enforcement

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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On the 1st of November at around 8am i was visited by two bailiffs from marstons for two unpaid parking tickets which came to about £800.

 

They originally came for someone else at the address

while there they saw on their ipad my fines and asked me to pay.

This was all on the door

 

I made complaint to Marstons as well. Originally made me a offer of £100 which i declined and into the second stage they increased it to £230 for gesture of goodwill, I declined this again and asked for stage 3 independent review.

 

I have received the letter back today, I think its the same people at Marston that have reviewed it...

 

All they say is they have looked into everything and the offer marstons have made is a generous offer and if i want to accept it contact them.

 

There is NOTHING about the way i was assaulted and they forced entry into my house..

 

From your post it is difficult to know whether your dissatisfaction with the outcome of your complaint is because you are wanting an increased 'goodwill' payment or an apology (or explanation) for the 'assault'.

 

From your post you have stated that the debts that were outstanding in your name were 'fines'. If so, then you should be aware that an enforcement agent does indeed have the right to use 'force' to gain entry into the property. This is not the case though with council tax arrears of parking debts.

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How do i do a eac2 complaint?

 

I paid them and they went away..

 

I would have thought they would give me my money back because the way he acted was unprofessional and he never would have got any money out of me if he didnt push past me and hit me.

 

Sorry it was not a fine it was for a parking ticket.

 

As far as im aware unless its a mags fine they cant force entry..

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As I read it,

they didn't force entry as the door was open,

although you were standing in the door way.

 

They forced themselves past you.

 

there is a difference as they probably thought they used reasonable force.

 

I stand to be corrected though.

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Reasonable force doesnt include assulting me to get me out of the way.

 

If i make eac2 claim what do i have to do?

 

Also my brother my mum and my sister who is 10 years old witnessed when he hit me across my face with his elbow.

 

If i lose will i need to pay anything?

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Hi

I would have thought they would give me my money back because the way he acted was unprofessional and he never would have got any money out of me if he didnt push past me and hit me.

 

Sorry it was not a fine it was for a parking ticket.

 

As far as im aware unless its a mags fine they cant force entry..

 

To clarify then, when the enforcement agent attended the address there were outstanding warrants for parking debts for both your mother and also for you. Your mother is disabled and it would seem that the enforcement agent did not seek to enforce the warrants against her (I would assume that he recognised that she was 'vulnerable').

 

You mention that you would not have paid the debts owed by you if it had not been for the fact that the enforcement agent managed to gain entry into the property. If there a reason why you would not have paid (for instance; maybe you had not received any correspondence or possibly you had appealed the tickets to the local authority)?

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they cant simply goto a house with a warrant to enforce one persons parking ticket

then find you had one too and use that warrant to enforce your ticket surely!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they cant simply go to a house with a warrant to enforce one persons parking ticket

then find you had one too and use that warrant to enforce your ticket surely!!

 

If there were outstanding debts owed, the enforcement agent is not required to have a physical warrant when he attends. There would be an 'electronic' warrant normally visible on his electronic device (iPad for instance).

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To clarify then, when the enforcement agent attended the address there were outstanding warrants for parking debts for both your mother and also for you. Your mother is disabled and it would seem that the enforcement agent did not seek to enforce the warrants against her (I would assume that he recognised that she was 'vulnerable').

 

You mention that you would not have paid the debts owed by you if it had not been for the fact that the enforcement agent managed to gain entry into the property. If there a reason why you would not have paid (for instance; maybe you had not received any correspondence or possibly you had appealed the tickets to the local authority)?

 

I originally appealed the parking ticket as when i had gone to my car i had no ticket on it as someone had removed it most likely.

I wouldnt have paid because i dont have that type of spare cash laying around..

 

Also bering in mind they never showed me any paperwork regarding my tickets.

Edited by Deniz94
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I think we have a number of different issues.

 

If you are considering taking an action against the individual bailiff who assaulted you then theEAC2 is the methods used. As this questions the right for the bailiff to hold a certificate. As a word of warning though you must be sure you can evidence your claims,as losing one could be expensive for you.

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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If you're complaining about a breach of procedure your route is viA the bailiffs then the creditor then the court

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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I think we have a number of different issues.

 

If you are considering taking an action against the individual bailiff who assaulted you then theEAC2 is the methods used. As this questions the right for the bailiff to hold a certificate. As a word of warning though you must be sure you can evidence your claims,as losing one could be expensive for you.

 

Is the evidence of two family members enough?

They saw him hit me.

Also would i need to get a lawyer or where do i start?

 

If you're complaining about a breach of procedure your route is viA the bailiffs then the creditor then the court

 

I think westminster council will just tell me to sod off its nothing to do with them?

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Is the evidence of two family members enough?

They saw him hit me.

Also would i need to get a lawyer or where do i start?

 

 

 

I think westminster will just tell me to sod off its nothing to do with them?

The authority are legally responsible for bailiffs actions

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Were they council parking tickets originally? Sorry if youve already said previously.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I originally appealed the parking ticket as when i had gone to my car i had no ticket on it as someone had removed it most likely.

I wouldnt have paid because i dont have that type of spare cash laying around..

 

Also bering in mind they never showed me any paperwork regarding my tickets.

 

I can fully understand the difficulty with paying these debts when they get the the very late stage of a personal visit.

 

If you had appealed the issue of the ticket to the local authority, then you should have received a Notice of Rejection. If the ticket had been one issued by one of the 33 London Boroughs, then paying at this stage would have around £100. There would have been two further documents from the council (a Charge Certificate and an Order for Recovery). Did you receive any of these notices?

 

You have stated that the enforcement agent did not show you any 'paperwork' regarding the tickets. What paperwork are your referring to?

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Reasonable force doesnt include assulting me to get me out of the way.

 

If i make eac2 claim what do i have to do?

 

Also my brother my mum and my sister who is 10 years old witnessed when he hit me across my face with his elbow.

 

If i lose will i need to pay anything?

 

An EAC2 Complaint is a complaint to the County Court that granted the enforcement agent his certificate. Put simply, it is an application by you to the court, outlining your reasons why you consider that the bailiff should have his certificate removed from him. Given the seriousness of the application, an enforcement agent would almost always have legal representation. If the court considers that your complaint is vexatious, he can order that you pay the enforcement agents legal costs. You need to be aware that there have been quite a few cases where this has happened.

 

As part of your complaint you would need to provide evidence of any doctors report outlining the extent of your injuries.

 

if the purpose of your court complaint is to seek a refund of the amount that you have paid against these parking debts, then this will not be achieved by way of an EAC2 complaint.

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If i do take it to court i doubt i will win a eac2 complaint as i dont have any proof.

The only proof i have is the two witness my mum and brother that saw him hit me, will that be enough?

 

Also yes it was for a parking ticket and i i just received a notice or something after 30 days i think telling me i owe the full amount.

I called westminster council telling them this is the first i know of any tickets and they told me appeal so i did but i never received any letters or anything and i just left it like that.

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The only proof i have is the two witness my mum and brother that saw him hit me, will that be enough?

 

 

 

Doubts would be cast on the impartiality of witnesses who are also family members. Much better if they were completely independent. I would proceed with caution as you could expose yourself to costs being awarded against you.

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So forget the court route whats the next step i can take?

The stage 3 appeal review is pretty much bs they dont even have any contact info or what i can do?

 

It states nothing about the assault and all they are pretty much telling me to do is accept the 200 quid and move on...

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Also yes it was for a parking ticket and i i just received a notice or something after 30 days i think telling me i owe the full amount.

I called Westminster council telling them this is the first i know of any tickets and they told me appeal so i did but i never received any letters or anything and i just left it like that.

 

In your initial post you indicated that you had more than one parking debt. How much did you end up paying? Did you also appeal the 2nd ticket?

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The second one my car had broken down (clutch totally gone) the car wouldnt move, it was towed to a side street and i left a note on it but they still give me a ticket.

 

It was declined and they told me the date of the recovery and the date of the issue of ticket doesnt match..?

 

So i just didnt pay for it and left it like that.

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Also please be advised that writing to the court in complaint will be considere as complaint against the bailiff under EAC2. It it's not like making a complaint to the ombudsman or the authority, costs can accrue from the receipt of the response from the bailiffs and the court will not even answer your letter until that response is received. So make sure you have a solid case before contact with the court is made

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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