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Faulty part causes extra labour cost: who pays?

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We've had a new heating cylinder & boiler installed.


The cylinder was ordered by the plumbing company from the manufacturer and delivered to us.


When the plumber installed it and turned it on, the outer casing seam split.

No damage was caused to anything else,

but the cylinder was unsafe to leave in use.


The plumber phoned the manufacturer and arranged for them to bring and install a new one.

He then made a temporary connection which gave us heating in the mean time, though not hot water.

This took some time, of course, and was thoughtful of him.


After the manufacturer had installed a working cylinder (at no charge but 9 hot-water-less days later)

the plumber came back and finished the installation.


The plumbing company has invoiced us for the extra labour caused by the faulty cylinder.

Is this fair?

Who should bear the cost:

the client,

the contractor

or the manufacturer?


(We're happy to pay if it's fair;

so far as we can tell the plumber's work is good,

he communicates well and has responded to problems quickly,

so we'd like to continue using the company if we can get this resolved in a civilised way.)

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Hi boldlibrarian and Welcome to CAG.


Have you informed your Plumber of this charge ?



We could do with some help from you.



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did you agree an all in price for materials and labour?

if so then it doesnt matter if they took 3 years to sort things out, you only pay the agreed price.


If they gave you an estimate then you will have to consider whether the extra is reasonable under the circumstances.

However, you should be able to recover that extra from the supplier/manufacturer of the failed component

as it was money paid out only and directly due to the fault.


It isnt like paying extra because the plumber had problems doing his job or your water supply was not up to standard for pressure and flow for example.


To throw a spanner in the works though,

the manufacturer bore some of the labour costs by doing the second install

so it makes me wonder how much EXTRA work was required to finish off the job

bearing in mind the plumber would have to follow certain steps anyway.

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