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boldlibrarian

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  1. We've had a new heating cylinder & boiler installed. The cylinder was ordered by the plumbing company from the manufacturer and delivered to us. When the plumber installed it and turned it on, the outer casing seam split. No damage was caused to anything else, but the cylinder was unsafe to leave in use. The plumber phoned the manufacturer and arranged for them to bring and install a new one. He then made a temporary connection which gave us heating in the mean time, though not hot water. This took some time, of course, and was thoughtful of him. After the manufacturer had installed a working cylinder (at no charge but 9 hot-water-less days later) the plumber came back and finished the installation. The plumbing company has invoiced us for the extra labour caused by the faulty cylinder. Is this fair? Who should bear the cost: the client, the contractor or the manufacturer? (We're happy to pay if it's fair; so far as we can tell the plumber's work is good, he communicates well and has responded to problems quickly, so we'd like to continue using the company if we can get this resolved in a civilised way.)
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