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    • best to be sure it is a N279. not that they pull any underhand stunts of course   but we have seen it. your bal is now £0 but we'll still attend court as you'll probably not as we've said we've closed the account and we'll get a judgement by default. dx  
    • Sorry, last bit They had ticked that they wanted the application dealt with without a hearing, so is there any relevance that a date and time to attend said hearing has been sent out ?
    • I've not seen it personally but I think that's the letter Dad has had from Overdales. I'll see it tomorrow. It states balance: zero
    • Agreed as you clearly have little faith in your star runners, mind you - I have less - conditional on the welcher clause I defined being part, and that we are talking about the three defined candidates: Tice Farage and Anderson - not anyone anywhere as reform might (outside chance) get someone decent to run somewhere. If any of the three dont run - they count as a loss.   welcher clause. "If either of us loses and doesn't pay - we agree the site admin will change the welchers avatar permanently to a cows ass - specific cows ass avatar chosen by the winner - with veto by site on any too offensive - requiring another to be chosen  (or of course, DP likely allows you can delete your account and all your worthless posts to cheapskate chicken out and we'll just laugh) "
    • This is the full details, note they have made an error (1) in that paragraph 5 stated 14 days before hearing not 7. Surely a company of their size would proof read and shouldn't make basic errors like that 1) The Claimant respectfully applies for an extension of time to comply with paragraph 5 of the Order of Deputy District Judge XXX dated XX March 2024 i.e. the evidence upon which the parties intend to rely shall be filed and served not later than 7-days before the hearing. 2) The Claimant seeks a short extension of time allow them to further and properly investigate data provided to them by Royal Mail which is of importance to the proceedings and determination of the Claim. 3) The Claimant and Royal Mail have an information sharing agreement. Under the agreement, Royal Mail has provided data to the Claimant in respect of the matters forming the basis of these proceedings. The Claimant requires more time to consider this data and reconcile it against their own records. The Claimant may need to seek clarification and assurances from Royal Mail before they can be confident the data is correct and relevant to the proceedings i.e. available to be submitted as evidence. 4) The Claimant's witness is currently out of the office on annual leave and this was not relayed to DWF Law until after the event which has caused a further unfortunate delay. 5) The Court has directed parties to file and serve any evidence upon which they intend to rely not later than 14- days before the hearing i.e. by 4pm on 6 June 2024. Regrettably, the Claimant will have insufficient time to finalise their witness evidence and supporting exhibits as directed. We therefore respectfully apply to extend the time for filing/serving evidence so that the evidence upon which the parties intend to rely by filed and served not later than 7-days before the hearing i.e. by 4pm on 13 June 2024. 6) This application is a pre-emptive one for an extension of time made prior to the expiry of the deadline. In considering the application, the Court is required to exercise its broad case management powers and consider the overriding objective. 7) In circumstances where applications are made in time, the Court should be reticent to refuse reasonable applications for extensions of time which neither imperil hearing dates nor disrupt proceedings, pursuant to Hallam Estates v Baker [2014] EWCA Civ 661. 😎 It is respectfully submitted that the application is made pursuant to the provisions of CPR 3.1(2)(a) and in accordance with the overriding objective to ensure the parties are on an equal footing when presenting their cases to the Court. The requested extension of time does not put the hearing at risk and granting the Application will not be disruptive to the proceedings.   They have asked for extension Because 2) The Claimant requires additional time to consider and reconcile data received from Royal Mail which is relevant to these proceedings against their own data and records in order to submit detailed evidence in support of this Claim.
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HSBC closing my business account, but admit it is an error by the IT team


maggie60
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Hi,

 

I am having an issue with HSBC with whom I have held business and personal accounts with for over 30 years.

 

I have received notification that my business account is being closed due to failure to submit the HSBC Safeguard form by 12 June 2017.

 

This form was submitted on 11 June 2017, a fact confirmed by 4 members of the HSBC Remediation Team, however, on the 12 June a popup claimed the form had not been received (despite showing a link to the completed form) and the account was being closed, but we had until the 10th October to complete it for the bank to reconsider. We assumed this was a fault on the system and decided to leave it for a few days to see if the message disappeared.

 

A few days later we received a letter confirming the closure (not on the 10th October but 13th August).

Wed 21st June – Called 08000 304 516 and spoke to Abdullah (Remediatioons) who confirmed it was an error, the form was received on 11 June and he would get the message removed.

 

Mon 8th July – Chased as no correction. We were now growing concerned and started recording calls about this case. I spoke to Abdullah again, who disappeared for 15 minutes, then asked several questions on the form which we answered. He said HSBC would be writing to me and “not to worry as we had until the 13th August to sort out the form and get the closure removed.”

 

Fri 14th July – Chased again as no letter. Received call back from Jasmina (HSBC Remediations Supervisor) who again confirmed they received the form on 11th June and they were aware of the error. The message was a known problem and being removed by the correction team on 17th June. She said she would monitor it.

 

Wed 19th July – Still no correction and we have been told for the last four weeks it would be. Spoke to Letitia who again confirmed it was the bank’s mistake and she would get Jasmina (who is dealing with it) to call us today.

When asked to confirm the account was no longer being closed, Letitia replied “I cannot make that decision.”

Will I still have a business account on 14 August? “I am going to reassure you to let you know that there is NO intention of doing that…….we can see it is our issue……you are NOT going to be jeopardised.” (taken from recording o call).

“I will reach out to get someone to reassure you……I will escalate it……..I will definitely get that reassurance for you today,,,,,,,I will get Jasmina to call you today.”

 

Fri 21st July – Rang again as no call from Jasmina. Spoke to Raman who said she would get the IT department to correct the message. I explained I was told this a month ago and she promised to escalate this and suggested I contact customer complaints as several customers who submitted their forms in June were having the same problem.

 

***********

The account closure is 3 weeks away and as we have been promised for the last month this was an error that would be corrected, we have made no attempt to open another. Plus:

 

 

  • We have no wish to move our business account, we have a small overdraft on the account and besides this, everything is fine.
  • They are closing it on the basis that we did not submit a form, however, four members of staff of HSBC confirm was received on time.
  • We are not able to speak to someone in a position to give us direct answers.
  • We are currently working on current and forthcoming projects that will be paid in August and September and need to know we will have a bank account for the funds to be paid in to.

All we need is someone to say we are not closing your account, but nobody will.

Edited by maggie60
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Has anyone tried Cashplus - are they really as bad as Trustpilot reviews?

 

 

I was concerned as they only received 4.3/10, until I saw HSBC received 0.6/10 with 90% bad reviews.

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Thanks. I am due a call from the complaints team in the next day or two, and it that does not resolve it, I will email him.

 

 

Not moved bank, as I have been relatively happy with them for the last 30+ years.

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Sorry, didn't see your comment.

 

 

Email to MD did the trick and they started taking notice.

 

Wonderful! - Proof emailing up above can make a difference :)

 

We could do with some help from you.

 

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