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    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
    • Thank you so much. Yes, I wish I had done my research and not paid. It's all for the same car park. Here is one of the original PCNs, they are all the same bar different dates. PCN-22.03.24-1.pdf PCN-22.03.24-2.pdf
    • Hi Clou, Welcome to the Forum and thank you for reading first before you posted. There seems to be many problems with Cornwall and getting a signal to use your a phone which could be why these parking companies don't use alternatives. It is a shame you paid the first one as you would probably have not had to pay that one either.  Was the car park at which you paid the same parking company as the one sending you these PCNs? On the subject of PCNs could you please post them up so we can see if they comply with the Act.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I ordered my new sofa from Sofology and received txt on March 30th saying it was ready for delivery. I arranged a delivery date and had to pay extra for a Saturday delivery. Disposed of my old sofa and sat on kitchen chairs for 4 days. Then I received a call saying my sofa wasn't ready the night before it was due and it could be anything up to 4 more weeks. I'm also told they do not do Saturday deliveries in my area (Dorset). They offered me a replacement sofa which I accepted (It's the most uncomfortable sofa I have ever sat in) which they delivered on Good Friday. A week later I get told my sofa is now ready and I should go to their website to arrange a delivery date however, the website says that the sofa has already been delivered with no other options.

 

Yesterday (21st April) I went on their web chat to be told they cannot arrange delivery. I have to contact the delivery people on a premium rate number to arrange a day that I presume they expect me to take off work. I have asked on 3 occasions requested to at least have the Saturday delivery monies returned and as yet I've only been told that I will not be charged but not that the money has been returned. I asked about cancelling the order and was told the money was non-refundable. I asked for the complaints dept information and was told I'd receive an email - no email was sent and I didn't get a transcript of the chat session.

 

They seem to have the attitude that I should be grateful they are willing to let me buy from them so here is my question -

As I bought on Visa is the above grounds enough to cancel the order? I will contact them to arrange delivery but I just want to know if I can cancel if needs arise.

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No you are not the only one. Countless times weve called them out over Twitter they dont seem to help themselves...

Its a bit of a quandry.

 

The replacement sofa... Was it supposed to be temporary?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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yes, the replacement was supposed to be until mine was ready. I have a bad back and it has a large seat so I have to pile a load of duvets on it or i put my back out. Hopefully the one i have purchased is better.

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  • 2 weeks later...

Update.

Sofa was delivered and yes I was forced to take a day off work or they would charge me storage. It's not exactly what I thought i was getting but I just cannot be bothered any more. Poor quality back cushions but the rest is fine.

 

Tried 5 times to get the Saturday delivery money returned. On the 5th attempt threatened them with Trading Standards and at least now I have confirmation that it has been passed to their payments dept. There has been no offer of compensation and except for the first contact there has been no apology for not having the sofa ready when they arranged the first delivery or any of their subsequent failures.

 

They have to be, without doubt. the worst company I have dealt with in years, probably decades.

 

I going to try and mentally erase the whole experience. I've even stopped watching Gogglebox as I get angry every ad break.:x

Thanks for reading my tales of woe.

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  • 1 year later...

i'm in the same situation at the moment.

1. got the msg saying it is ready for delivery on the 7th of dec, no show so rang them and was told i should not have got that msg but if i pay now it will be delivered on 13th dec !

2. contacted me on the afternoon of the 12th to say sofas have not been loaded so won't be delivered until 18th.

 

we disposed of our old sofas on the 6th and have been sat on deck chairs for 9 days now NOT HAPPY

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thread is 2 yrs old

you wont get seen here

start a new thread

of you own please

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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These were on watchdog programme 3 weeks ago.

 

Appalling company..maybe threaten them you will contact watchdog about your troubles or you could even e mail them as lots of people did while the programme was on (it's live).

 

All of a sudden all complaints sorted!

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