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Found 2 results

  1. I ordered my new sofa from Sofology and received txt on March 30th saying it was ready for delivery. I arranged a delivery date and had to pay extra for a Saturday delivery. Disposed of my old sofa and sat on kitchen chairs for 4 days. Then I received a call saying my sofa wasn't ready the night before it was due and it could be anything up to 4 more weeks. I'm also told they do not do Saturday deliveries in my area (Dorset). They offered me a replacement sofa which I accepted (It's the most uncomfortable sofa I have ever sat in) which they delivered on Good Friday. A week later I get told my sofa is now ready and I should go to their website to arrange a delivery date however, the website says that the sofa has already been delivered with no other options. Yesterday (21st April) I went on their web chat to be told they cannot arrange delivery. I have to contact the delivery people on a premium rate number to arrange a day that I presume they expect me to take off work. I have asked on 3 occasions requested to at least have the Saturday delivery monies returned and as yet I've only been told that I will not be charged but not that the money has been returned. I asked about cancelling the order and was told the money was non-refundable. I asked for the complaints dept information and was told I'd receive an email - no email was sent and I didn't get a transcript of the chat session. They seem to have the attitude that I should be grateful they are willing to let me buy from them so here is my question - As I bought on Visa is the above grounds enough to cancel the order? I will contact them to arrange delivery but I just want to know if I can cancel if needs arise.
  2. Just a quick question but perhaps a bit specialised: If I excersise my rights pursuant to The Consumer Protection (Cancellation of Contracts Concluded away from Business Premises) Regulations 1987 say for a web based transaction, can I also ask the web site owner/business to "Return" all my data along with any money I may have paid i.e. to scrub all my data off their systems?
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