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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bt and their oh so wonderful customer service


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i received an email from bt yesterday telling me my 'deal' for broadband was coming to and end and they had 'special offers especially for me' on looking all the deals were more expensive than the one i had so did a price comparison check and booked broadband with another supplier to change on 8 mar....then had an email from bt saying i had broken the contract by leaving early!!! despite the email saying my deal was ending...anyway it transpires it is ending a month early 8 mar instead of the 8 may...now i dont mind paying for month which seems reasonable but they also want me to pay 55 quid for the router which i never wanted....offered to return said router but no...now does anyone think that this price is disproportionate and i should stand my ground and not pay it or pay it and say never again!!!

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i received an email from bt yesterday telling me my 'deal' for broadband was coming to and end and they had 'special offers especially for me' on looking all the deals were more expensive than the one i had so did a price comparison check and booked broadband with another supplier to change on 8 mar....then had an email from bt saying i had broken the contract by leaving early!!! despite the email saying my deal was ending...anyway it transpires it is ending a month early 8 mar instead of the 8 may...now i dont mind paying for month which seems reasonable but they also want me to pay 55 quid for the router which i never wanted....offered to return said router but no...now does anyone think that this price is disproportionate and i should stand my ground and not pay it or pay it and say never again!!!

 

Have you actually breached your contract with BT?. If not, there is hope :)

 

You can cancel / move provider with no early termination fee as a result of the price increase, BUT

1) You must have been notified formally of the increase, and

2) You must inform them of your wish to leave with no penalty within 30 days of their notification of the increase.

 

See:

http://www.consumeractiongroup.co.uk/forum/showthread.php?474458-BT-increasing-prices-while-in-contract&p=4994861#post4994861

 

In particular :

1) don't bother with online chat (they'll just tell you to call an 0800 number when they realise you can't be persuaded to stay)

2) don't use 0800 800 150 : they too will just tell you to call a different 0800 number or transfer you to the 030 number, and you'll have to start explaining from scratch........

 

call them on 0800 800 030. Record the call.

 

You'll be told all the wonderful reasons to stay with BT BT Wi-fi (we've got a fonera box....), BT Sport (Never used it), BT Cloud (Never used it), BT SmartTalk (might have been a reason to stay a few years back, now replaced by Skype/Messenger/TuGo).

 

Persist. Get them to agree you can leave without early termination penalty.

Assuming you want to transfer both your BBand and phone line to the new provider : Stress you don't want to cancel your line but migrate it to a new provider (so they don't stop your line preventing the new provider taking it over!)

 

Hopefully this should get them to "set the flag" on your account that you will be leaving penalty free. The only potential glitch will be if they decide that you've already breached your contract by not giving them the notice before arranging the move.

 

This subject has reminded me : time to check if my BT services have ceased, and if they have, if the new providcer's services have started .......

I called BT to give them notice of my intent on the 9th, and arranged with the new provider after speaking to BT ...... swap over day is today!.

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BT are putting their prices up so should allow you to leave early without penalty. This is from the email I got from them on 10/02/2017.

You don't need to do anything but if you want to change something or leave, and you're within your minimum contract term, you'll need to contact us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider). We won't charge you for any increase in price during that time.

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