Jump to content


  • Tweets

  • Posts

    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

ACF/TFC BOS HP Agreement - illegal? repo- now cabot Chasing HP shortfall


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2426 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

New to the forum

but have reading through a lot of related threads

and now i'm a little confused as what action to take

(if any next).

 

I have spend the last couple of years fixing my shambolic credit history,

got myself into a right state back in 2010/2011 with debt totalling around £12k with various creditors,

defaulted on everything and avoided by ignoring letters/moving, etc.

 

Over the last 2 years I have been tackling them one by one arranging settlements and have a single creditor left totalling just over £4k.

 

This debt is related to a Bill of Sale Agreement for car finance.

I paid the agreed amount for nearly 2 years of the 3 year agreement before I defaulted.

They ended up taking the vehicle and sold it at auction.

 

I later found out that I could of contested them doing this since no Bill of Sale stamped by the court was produced.

They also never provided me with an auction receipt to prove the amount the car was sold for.

This was back in 2010/2011 but can't remember the exact dates.

 

Fast forward to now

i'm being chased by a DCA to pay the outstanding amount.

They have sent a few letters which I have ignored up until now,

letter essentially reads that if I do not contact them in 28 days then my account will be reviewed for legal action.

 

Previous letters up until this have all been very nice.

Considering the age of the debt, it's very close to being statue barred which could be why they are now looking at escalating.

 

I have a default registered on my credit file from the DCA (not the creditor) dated 05/2011.

I don't have any paperwork relating to the agreement or statement of the account so can't check if this date is true.

 

So far I have not responded to any letters but I did call them around 6 months ago and tried to offer a settlement.

They said they would call me back if they accept the offer but never did,

nor have they attempted any other phone calls in attempt to recover.

 

No subsequent letters have been in response from the phone call.

 

So a few questions on this if I may:-

1) (In relation to SB)

Have a shot myself in the foot by offering them a settlement over the phone?

Haven't confirmed anything in writing.

 

2) What should be my next action?

Continue to ignore or send a prove-it letter or CCA request?

 

Any advice would be greatly appreciated

Link to post
Share on other sites

  • Replies 56
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

1)No you havent, any acknowledgement needs to be in writing

 

2)They are what one of my colleagues refers to as "willy waving". A cca request will stop that until they have it. Buys you some time while you send a SAR to the original creditor.

 

A dca cant register a default, what they usually do is replace themselves as the debt owner on the OC default, you should have been sent a notice of assignment at that time and regular annual statements since.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

Link to post
Share on other sites

SAR is NOT an ack of the debt. It is a legal request for them to supply any info they hold on you. It acknowledges nothing and can be sent to any company.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Thanks, will take a look at the templates and start preparing then

 

Sorry, back again!

With regards to the CCA, would this fall under Section 77 (fixed loan) or 79 (HP agreement)?

As mentioned previously all I remember is that the agreement was a loan for the vehicle but with a "Bill of Sale" placed on it

Link to post
Share on other sites

Not 100% sure to be honest....

 

I remember that it was a bit weird, I bought a car from a company called ACF,

but the finance wasn't them it was The Funding Corporation.

 

 

There was mention of Bill of Sale on the car but this was never evidenced when they came and collected the vehicle.

Link to post
Share on other sites

whos the DCA?

 

as the repo was unlawful?

[as they didn't get a return of goods order from a court? or serve a default notice]

 

the whole agreement is now void.

 

https://cse.google.co.uk/cse?cx=partner-pub-8889411648654839:6449422593&ie=UTF-8&q=ACF+the+funding+copr&sa=Search+CAG#gsc.tab=0&gsc.q=ACF%20the%20funding%20copr&gsc.page=1

 

I really hope you CCA's the others you've paid off?

as its a waste of money doing so if the debts are defaulted

doesn't help your credit rating at all.

 

shame you've been ringing all these people too

bet that helped convince you to blindly cough up with the lies they told you on the phone?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Yeah

they didn't show the Bill of Sale when they came and collected the vehicle back in 2010/2011.

I let them take it

 

but later read that I could of challenged it since this paperwork was never produced stamped by the court.

 

This really messed me up,

tried to reason with them since only have 1 year left

and even tried to re-finance

but they weren't having none of it.

 

Since I had no car I subsequently lost my job and things just went from bad to worse.

 

Situation is much better now,

yeah upon reading some of the threads here perhaps I should of challenged a few of them.

 

This is the last one left that doesn't read a "0" balance on my credit file.

Really loathed to contact/pay this one after all the trouble they put me through and considering the amount they have already received.

 

Car was around £9k (overpriced)

Paid around £450 a month for nearly 2 years (over £10K)

Car was taken (perhaps illegally) and sold for around £3k (no receipt shown)

So total paid already around £14k

DCA chasing for another £4.1k

 

Current chasing DCA is Cabot

Link to post
Share on other sites

If Cabot are chasing then it's a lemon debt. Time to get Reading up and all your paperwork together

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

who says you've got to contact them at all?

 

they are not bailiffs,

 

id get an sar running to TFC

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Yes SAR to TFC first gather as much info as possible

 

CCA request later under s77

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

Any help I am able to give is from my own experience only. Should you have any doubt you should contact a qualified professional.

Link to post
Share on other sites

Ok, will SAR TFC first then.

Just thought that CCA to Cabot might stall them if they are indeed intending to escalate.

All defaults will be gone in the next 12 months and don't want to jeopardise that with a possible CCJ.

 

Thanks all for your help so far.

 

Will post any updates as and when

Link to post
Share on other sites

Refer to *9

If they have unlawfully repssessed the vehicle then the agreement is void and they cant take any court action on a void agreement.

 

All the action is now yours to take, personally i would want every penny pkus compound interest back!

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

Link to post
Share on other sites

With regards to the unlawful taking of the car, i'm just not sure....

 

. I have read over posts on this forum and others that a Bill of Sale stamped by the high court must be complete for the agreement to hold.

 

Unfortunately I did not challenge this at the time.

I guess I should find this out with a SAR request?

 

Am I correct in expecting this info from a SAR?

 

Original credit agreement

Full Statement of account including dates totalling to the outstanding balance

Bill of Sale stamped by court

Auction receipt as proof of amount settled against the balance

 

Cheers again

Link to post
Share on other sites

missing the point met

..........

they didn't get a return of goods order from a court FIRST?

you had paid over 1/3rd.?

agreement voided?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

yes to the SAR

but no to the point of they illegally repo'd the car.

 

 

but ofcourse B/W evidence of what they did is always useful.

let it run

dont do anything else without asking.

 

you could be quids in here if it all pans out as we think.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks, will come back as soon as I hear anything

 

Just building up the SAR now, since I don't have the original account/ref number, will just my name and address when taking out the agreement be ok as a starter for 10?

Link to post
Share on other sites

you actually don't need any account numbers

its info the hold on you under your name

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Just to elaborate on what to look for and why in your SAR

 

I suspect that what you entered into was a BOS linked to a standard s77 credit agreement

Regrettably none of the hp protections would apply, no matter how much you paid

unless,

and this is very rarely used ,

your BOS was linked to an hp agreement

 

Therefore all that would be needed to repo the car would be on the expiry of a valid default notice, which had not been remedied

 

However, having said that, I have seen a number of BOS from ACF/TFC around the time of yours

that were never registered with the High Court,

thereby rendering the BOS void,

and if this was the case, as they enforced their security,

laying them open to an albeit complex compensation claim

 

Cabot of course have purchased the credit agreement,

this is a separate entity, and would not be voided by a defective BOS

and I suspect at some stage will have to be dealt with, as you are a few months from sb

 

So you will be looking for

The pre contract information

The agreement to determine its type

A copy of the BOS

The Default Notice, very important in this instance

Any charges and add ons

The SAR narrative ( comms log)

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

Any help I am able to give is from my own experience only. Should you have any doubt you should contact a qualified professional.

Link to post
Share on other sites

  • 3 weeks later...

Thanks for your help so far.

Just to confirm that I have sent the SAR to TFC.

 

Cabot are heating up, latest letter is now threatening solicitors to obtain a CCJ.

I have sent them a CCA request with a view to use a Pre-Action Conduct letter to their solicitors when it comes through.

Link to post
Share on other sites

Its phaps better to await our advise sometimes before sending letters

Please refrain from panicking when you gef a threat-o-gram from a powerless dca

They are not bailiffs

And I bet that letter doesn't say will anywhere!!

 

Bad move IMHO

Now they know they might have a mug that's worth trying to fleece

Standby for endless letter tennis now

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

but before that it says other option to..

and I bet it says instruct our solicitors

I can instruct my dog to sit

if it does is another matter

 

 

 

 

scan it up to PDF please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...