@vodafoneuk Vodafone Issues

[Roxy3]

Brilliant thank you

 

Dec 2012 I took out a secondary line with Vodaphone sim and ipad signed all paperwork.

 

 

Just as I was about to leave the employee said oh thats the wrong sim card he then went through the back and brought out another.

 

Jump to xmas day ipad and sim unwrapped and paired togeather display was not that of Vodaphone uk but one of no service

 

 

but being at home the device was linked to the wifi and to be honest at the time I knew no better .

 

 

A few days after xmas I receive calls from Vodaphone stating I have a bill over £100 stating that can not be possible

they looked into it and agreed there was a mistake

this happened a further 2 times.

 

 

Unfortunately on the 4th occasion I was told I was liable this was my bill I had to pay.

 

I logged into my account and looked at the itemised bill

Edinburgh taxi companies

Edinburgh takeaways ect

we do not live in Edinburgh and

 

 

these started from the date of purchase although the ipad and sim I had were happily still wrapped in xmas paper.

 

I visited the Vodaphone shop with all paperwork and the ipad where I was told by the employee that the sim actually in the device was not that which was registered to me it was in essence a blank sim I had.

 

He said he would pass this onto the fraud team and I should contact the police which I did and

 

 

they advised me not to pay the £2400 as I was a victim of fraud and not liable nothing ever came of it.

 

Jump to today and embarrassingly refused a mortgage

one reason why Vodaphone have a default listed on my experian file.

 

 

We took all paperwork to the police this afternoon and they actually informed us of this page and advised we ask for help here.

 

The long and short the employee registered a sim in my name gave me a blank one and either kept or sold on the one in my name to someone in Edinburgh who ran up a huge bill.

 

Is there any hope of having this resolved

[fkofilee]

Hi Roxy Ive moved your thread to the Telecoms forum. Please post here with regards to Voda.

[silverfox1961]

Hi and welcome to CAG.

Please understand that this isn't going to go away quickly and you will have to jump through a few hoops before resolution.

 

To start with, file a Formal Complaint in writing and send by signed for delivery to the VF head office. In a separate envelope send a Subject Access Request with a £10 cheque or Postal Order to the Data Controller at the same address. Ensure that you include as much info on your ID so that VF do not delay matters and stating the Data Protection Act 1998.

 

Back to the Formal Complaint. Head your letter as such as otherwise VF won't treat it as a complaint. Lay out in short bullet points what has happened and what you want them to do to resolve this matter. Keep this to one page (if possible) and if you need to go into more detail then do that on separate pages.

 

With your credit report, you are allowed to place a Notice of Correction by the offending item (up to 200 words) and give a reason why it is wrong.

 

Vodafone will make it as hard as they can to deal with this matter as they are useless. Once you get the SAR back, this may show up more information.

[dx100uk]

hello to the wonder full police man that recommended cag:whoo:

[fkofilee]

Well If it helps... Thisll need proper TLC to deal with

 

[email protected]

[email protected]

 

These are the Directors Office and CEO emails. They will help you...

Also follow SF's advice all the way, send a copy of the complaint via Post and email.

[Roxy3]

Thank you i will get that sorted as soon as i can

[Guest]

hello to the wonder full police man that recommended cag:whoo:

re

We took all paperwork to the police this afternoon and they actually informed us of this page and advised we ask for help here.

[Roxy3]

Both those email accounts are just bouncing the emails straight back to me does anyone know of another worth a try ?

[fkofilee]

Hi Roxy

 

Take the spaces out of the email addys...