Stairlift fault after 13 months...

[moel]

Hello all

 

My Grandmother purchased and had a stairlift installed from a well known stairlift company.

 

Said stairlift company offered a 12 month warranty, plus one free service at a 6 month interval, however..they did not service it at the 6 month point, they serviced it far earlier on into the 12 month period. My Gran being 92 didn't even think about complaining, but did mention it and they fobbed her off saying 'oh we just do it whenever' (or words to that effect.)

 

Anyway roll on to a few weeks ago..she was using the stairlift and it stopped (sods law it was about a week or so after they rang up offering the extended service/warranty) thankfully it started working again, and the man came out promptly and fixed the issue but said she'd get a big bill.

 

She has received the bill for £190, and I don't really feel it's acceptable that a company can charge someone when it fails just outside the warranty period..if the same happened to a car, then the garage would still pretty much put the car right.

 

Now I don't know whether because it was reconditioned, that affects any rights I may have, but you guys seem to know your stuff from a previous issue I had with my car, so I thought i'd grab your thoughts if that's ok?

[Bazooka Boo]

Any warranty they offer, is in addition to your statutory rights, which last for 6 years.

 

So any mention by them that this is 'now outside of the warranty period', can be met with, But it should last a reasonable length of time.

 

However, what was the repair?

 

Did they say what it was? Is it something which fails normally?