Drive Dynamics Driving school problems!!

[HanaW]

Hi,

after some advice please!!

 

My 19yr old son has paid Drive Dynamics £740 for a weeks intensive driving course.

When we rang and booked it we explained he was going onto Basic training with the RAF

in a matter of a couple of weeks and we needed to get it booked in before that,

we were told this was not a problem,

 

 

He paid in full and was told his instructor would be in touch within 5 working days,

on the 6th day I rang up, was told they had left a voice mail with the instructor and he would contact us ASAP,

I rang a further 2 times to be told the same,

 

 

on the last call I said I would like a refund as there would not be time to do the course,

the chap on the phone said give me 24hrs and Ill have it sorted.

 

 

after 24hrs we rang again and said enough was enough we wanted a refund,

which he was told that was fine and it would be sorted,

 

 

that day he got the 1st call from the instructors saying he had been away for a month

and they shouldn't have been taking bookings for him in that time,

said he could offer a weeks lesson in 2 weeks time but had no idea when he could take his test.

 

 

My son has 10 wks basic training, followed by a min of 10mths trade training, he can't arrange lessons now.,

we then rang back 2 weeks later as he had been told it would take this long to 'go through'.

 

 

I have spent hours so far on the phone to this company to be passed around or just not answered,

eventually I got through and was told he was not getting a refund and no-one had said he could have one.

 

 

after another 2 days of numerous calls someone eventually said we would not get one

without emailing the company to get a ticket number, which we did

 

 

we have explained the whole situation to them, but have had a reply saying

as they found us an instructor within 2 weeks, and my son did not cancel within the 2 week cool off period

we will not get any money back.

They have suggested we just take the lesson with them,

 

 

He cant and he also doesn't want to as they never arrange anything so he doesn't trust he will even get a lesson!!

 

my arguments is that I don't think they 'found' us an instructor

as they never made any contact with the instructor within the 2 weeks they have to find one

or full refund will be given,

 

 

also how could we use our 2 week cool off as we didn't know they had messed up for 26 days

when we finally got an answer!

 

I have been told to send a registered letter to them stating they have breach their contract,

I have emailed them 3 times since the last email to ask for the address to send it to

as they claim my dispute is with the instructor and not them, but get no response,

 

 

I am slowly going insane!

feel so guilty as I hassled my son to do this

and he spent his hard earned money to be ripped off by they company

 

So any help on how I put a letter together that might shift their butts?!!

many thanks

Hana

[king12345]

I suppose you paid by card.

If a debit you can do a chargeback, if a credit card do a section 75.

Your telephone bill will show how many times you contacted them and at a push you could also sar them for all telephone calls recordings.

Next time you need to speak to ANY company record the calls.

[maroondevo52]

Hello and Welcome HanaW,

 

I have unapproved your duplicate thread, please continue to post here regarding this issue, It's easier keeping to one thread.

 

Regards,

 

Scott.

[HanaW]

I suppose you paid by card.

If a debit you can do a chargeback, if a credit card do a section 75.

Your telephone bill will show how many times you contacted them and at a push you could also sar them for all telephone calls recordings.

Next time you need to speak to ANY company record the calls.

 

Hi, thanks for the reply, yes paid by debit card so will go to the bank tomorrow and see if i can get them to do a charge back, done some digging seems to be how they roll

[dx100uk]

spelling matters not

but its done now

 

 

so how did the chargeback go?

 

 

dx

[Conniff]

Have you been to the bank Hanna ?

[HanaW]

spelling matters not

but its done now

 

so how did the chargeback go?

 

dx

 

Hi,

No go

as they say he can take up the lessons still the bank can't do anything

 

So now putting together a letter threatening court,

 

just read an article about the company though,

seems to be a regular occurrence,

how do companies keep going doing this?!

 

I did a search on them before hand to and didn't find anything bad about them!! until now

 

Have you been to the bank Hanna ?

 

Hi,

Yes done the whole Charge back

 

 

they can't help as they are still offering the lessons, but he can't take them now,

 

 

which they were aware off,