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    • Yes of course. That's why it says cc:: BIg Motoring World at the bottom. Don't imagine that this solves the issue. It doesn't. He not have to force the finance company and big motoring world to accept the rejection to give your money back. I suggest that you get the letter off tomorrow. And let us know what you hear but on Friday you should then send a threat to the finance company.   Have a look what I have said here about your options and read the whole thread as well.  
    • Been perusing the actual figures on the polls above wondering where the '16% claimed for deform comes from? I understand that there are 'weighted' end results based on secret calculations ...   Probably going to repeat this later, but remember that the ukip/brexit/reform/deform party has ALWAYS had poll speculation FAR better than their actual  performance at elections - by large margins. SO: The labor and Tory votes come largely from simply the people who say they will vote for them - sorted Lab 43% Tory 20%, with maybe another small 1-2% coming from the weightings of the 'not sures' Greens largely get what is declared from 'other' , although with another declared green bit from the 'pressed' question   So as the share of the voting displayed in 'other' granted to reform/deform is around 11%, where does the '16% too often being reported come from? Seems that reform has been granted as beneficiary of effectively ALL the don't knows and wont says, who when pressed didn't actually declare for someone else ... effectively adding 40%+ to their reported polling % - rather strange given their consistent under-performance compared to polling - or perhaps that is the cause of the higher rating eh?   Now I admit the possibility (probability?) of wingers being ashamed of declaring their support for the yuckey lemon end of the spectrum ... but surely  that should affect the 'Torys as well? Maybe the statisticians have simply weighted in that deform wingers are simply more likely to lie?   But - without 'weightings' and assumptions that faragits will get everything that isnt declared as a definite and unequivocal 'not that Piers Morgan' - reform is on around 11% it seems.   Add to that the and the history of polling a lot less than the hype - and the simple fact that faragit wingers seem to be spread across the country (presumably skulking in their moms spare room despite being 45+) and greens and lib dems seem to be community minded - I think two seats will be an epic result for farage. Hardly the opposition - far more raving wingnut party.   and importantly - Has farage got a home in clacton yet?
    • "as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking" (which you don't) ... but ok please upload the documents and we'll go from there
    • Please go back and read my message posted at 10:27 this morning @jk2054. I didn't say that I wasn't going to provide documents, only that I will upload them to an online repo that I am in control of, and that I would share links to these. You shall still be able to read and download them no different from if they were hosted here. And, the issue I have is not so much with hosting, but using an online pdf editor to create a multi-page pdf, again I have discussed this that same message.
    • Thanks ,DX, I'd forgpotton about that letter and can't remember sending a SB letter. I must have left it and they did not chase. Unclebulgia. Yes several periods of no contact. Think its time for the SB letter . 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Very - Defective iPad - What are my rights***Full Refund***


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Hi there,

 

 

I am in need of advice.

 

 

We bought our daughter an iPad Air from Very on 7th Dec 2013 for £399. In November of this year it stopped working and we took it to Apple who diagnosed a hardware fault and not an operator induced error. He even comment to how good the iPad still looked!

 

 

We went back to Very at the end of November and asked them to sort it under the SOGA as Apple stated that this was good for 2 years. Very originally agreed to a refund minus a 20% usage fee! This has now been on going for 4 weeks and we still have had no resolution.

 

 

Yesterday they have now stated that the usage fee is £159! Very will only refund £239 into the account but they have already added £159 usage fee tot he account....:-(

 

 

What can I ask for, as all I want is a replacement. I feel that we are being pushed from pillar to post and have made no progress after 10 phones calls and multiple emails.

 

 

Any help appreciated.

 

 

Russ

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Saga lasts for 6 years. If apple confirmed that is was fault, then they should give a like for like replacement. If its an old ipad, then they have to take into account depreciation on older models, plus usage.

 

You also need to STAY off the phone. Retailers will say anything over the phone and not confirm it in writing.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi there,

 

 

Thanks for the reply.

 

 

It is an Ipad Air and they still stock it but now at £319. We paid £399. I have a written report from Apple

stating its a hardware fault and not down to user mistreatment.

 

 

Can I claim for a direct replacement?

 

 

Very seem to want to give us the new price (£319), minus usage, which was 20%, but now seems to be £159!. All I want is to get another as my daughter is going stir crazy lol....

 

 

Not sure what I am entitled too.

 

 

Russ

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Inherent hardware fault confirmed by apple. Retailers job to either send it off for repairs, or issue a full like for like replacement.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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You might also want to have another word with Apple and advise that one of their stockists is destroying the reputation of their products ! (in writing)

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Could also start legal action if you wanted. You have confirmed Info from Apple that it's a hardware error so the retailer has no roomto make excuses

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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It looks like they dont want to replace the item as this will cause them to make a loss on an item with low margins so they are trying to trick you into acceptiang a refund instead. having tacitly agreed to this they are now trying to stiff you so they can still come up trumps over the whole deal.

When you paid was it as a lump sum or are they going to refund you the interest paid on the capital that you have been shelling out? Put it all in writing and see what they have to say the second time round. Let them know that you will be happy to use the courts to decide on whose sums are best and that you just want a working ipad at the end of the day so would happily accept a guaranteed refurbished one. They wont have any so may well jsut send out another rather than risk losing money in an unwinnable battle.

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Thanks for your replies.

 

 

You are right, all I really want is a replacement as my daughter is going stir-crazy.

 

This was sent to them on 24th December and if no resolution is found then I intend to go for a legal challenge.

 

 

Thank you for your email.

I DO NOT accept your new proposal and I want an explanation to why you have charged a £159 usage fee to my account AND also removed the £159 from the original price of the item.

This has basically doubled the usage charge! I do not accept this and have no intention of accepting this or paying the charge.

Your original proposal, for which I have emails, was to credit my account with £319.20 which was the original price minus a 20% usage fee. This was proposed 3 weeks ago and still no action has

been taken dispite numerous phone calls and emails, all of which have been logged.

I am getting fed up with the unprofessional attitude of this catalogue and this matter must be concluded within 14 days or I will have no option other than to take matters further.

I would like the £159 charge removed, the £319.20 credited to my account and this matter RESOLVED as per your original emails and calls.

My daughter has been without her item for several months now and with no resolution in sight.

 

 

 

 

Russ

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  • 1 month later...

Quick update, sorry for the delay.

 

 

After the last email VERY have now refunded the whole £399! So now we re going to buy a replacement from Apple so

that we can go into our local Apple store and get help/service if required.

 

 

Thanks for all the help and comments.

 

 

Russ

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Good news and well done bagpuss22

 

Thread title amended to reflect the outcome.

 

Regards

 

Andy

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