Update - Ombudsman complaints

[BurgessFan]

Finally agreed a refund amount from Lending Stream which I'm happy with. Hoping to receive it by the weekend. Nearly at the end of a very long and stressful journey. Learnt my lesson the hard way. Received over 12k altogether in refunds. Will never use these parasites again. Would urge anyone to get your complaints in. Its,a long process but worth it. Have finally got my life back.

 

great work indeed.

 

have you or any others got any templates / recommended steps to take as im sure many people arent as savvy ( me, cough cough ) and would find your help very very useful .

[JEC1965]

great work indeed.

 

have you or any others got any templates / recommended steps to take as im sure many people arent as savvy ( me, cough cough ) and would find your help very very useful .

 

I don't have a template as,such.

 

 

First thing to do is work out how much you paid, how many loans, rollovers etc.

 

 

I went through my bank statements and put all figures into a spreadsheet.

 

 

I them emailed a formal complaint to each company setting out why I thought they were irresponsible.

 

 

In my case I had multiple payday loans and rolled them over constantly over a period of 5 years often taking more loans out to pay the interest.

 

I then waited for their responses.

 

 

Some were easier than others and offered refunds.

 

 

Others waited the full 8 weeks and rejected the complaint.

 

 

I then escalated these to the Ombudsman.

 

 

Its not a quick process so you need to have all your facts in order and be patient but its,worth it in the long run.

 

 

Good luck.

[BurgessFan]

I don't have a template as,such.

 

 

First thing to do is work out how much you paid, how many loans, rollovers etc.

 

 

I went through my bank statements and put all figures into a spreadsheet.

 

 

I them emailed a formal complaint to each company setting out why I thought they were irresponsible.

 

 

In my case I had multiple payday loans and rolled them over constantly over a period of 5 years often taking more loans out to pay the interest.

 

I then waited for their responses.

 

 

Some were easier than others and offered refunds.

 

 

Others waited the full 8 weeks and rejected the complaint.

 

 

I then escalated these to the Ombudsman.

 

 

Its not a quick process so you need to have all your facts in order and be patient but its,worth it in the long run.

 

 

Good luck.

 

Interesting thanks, And did you go for the full amount or just the interest / charges you incurred on the payday loans? I presume if you ( for example) borrowed £100 and you paid back £130 you went for the £30, not the whole amount?

[JEC1965]

Yes you can only reclaim the interest and charges as they say you have had the benefit of the actual loan which is fair enough. Also ask for all information on the loans to be removed from your credit file.

[JEC1965]

I have one final complaint in with the Ombudsman against Quickquid. I received an e-mail from them today saying due to the number of complaints they are dealing with it could be up to 8 months before it is assigned to an adjudicator. I have had a couple of complaints with them before and the turn round has been quite quick. Has anyone had recent dealings with them? Can that be right - 8 months???

[janes]

Heard from adjucator who said lending stream had agreed to write off what was left of loans. I have cleared the loans and paid lots in interest so said no to pass to ombudsman. I have now heard from ombudsman who found in my favour and said i was to be paid back all monies over loans with 8% interest plus £250 for distress caused. they went into my account using cpa despite me asking them not to.

 

Now I just have to wait till they pay up no doubt they will string out as long as possible

[fkofilee]

Heard from adjucator who said lending stream had agreed to write off what was left of loans. I have cleared the loans and paid lots in interest so said no to pass to ombudsman. I have now heard from ombudsman who found in my favour and said i was to be paid back all monies over loans with 8% interest plus £250 for distress caused. they went into my account using cpa despite me asking them not to.

 

Now I just have to wait till they pay up no doubt they will string out as long as possible

 

Well if they fail to play ball, then take legal action against them from the ombudsman's ruling