Jump to content


  • Tweets

  • Posts

    • I did not receive a notice via post but in my claim status it shows my claim was transferred to a court I requested in my DQ, as it is closer to me.    Defense I filed:  1.       The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2.       The defendant paid the lead tenant a fixed sum monthly bill without fail for the extent of the rental period of the accommodation their contract was associated with who was responsible to make payments to the claimant, ending in June 2023. 3.       After moving out, a month later, the claimant wrote to state that an outstanding sum existed. Further stating, as one of the 10 tenants at the time, I now owed them the full sum instead of my 1/10 proportion of said debt, as 10 students were at the dwelling. They also intimated that they were legally allowed to charge me the full sum if the other renters were not to pay their share under some equal and joint severity rule. 4.       Despite sending numerous requests prior to the court claim being raised for copies of said bills for said utilities covered by the agreement, the claimant failed to send any clear bills. This included a CPR 31.14 on xx/xx/xxxx sent via post. 5.       The defendants stress that they acted in good faith to settle the outstanding balance, as evidenced by the confirmation received from the claimant.  Any subsequent demands for additional payments are unwarranted and contradict the claimant's previous acknowledgment of settlement. 6.       Pursuant to OFGEM code of back billing rules the alleged charges relate to charges which have not been billed correctly by Co-operative Energy and are therefore prevented from charging. With the court’s permission the Claimant is put to strict proof to: - a) show and disclose how the Defendant has entered into an agreement. b) show and disclose how the Claimant has reached the amount claimed. c) show how the Claimant has the legal right, either under statute or equity to issue a claim. 7.As per Civil Procedure Rule 16.5 (4) it is expected that the Claimant prove the allegation                  that the money is owed. 8.It is therefore denied that the defendant is indebted to the claimant as alleged or at all.
    • Paint is a free programme on any Windows PC. But don't worry, the choice here is not either perfection or nothing. As you say, use your scanner, save the file ... and then use the "choose files" option when you post to CAG to add the file. We can do all the redacting and converting to the correct file type at this end.  The important thing is just to get the info to us. Why not do an experiment this afternoon and see if the above works?  
    • I see they're trying to round up asylum seekers and lock them up for about three months so they can be put on planes to Rwanda. I'm a bit surprised that this is legal.  
    • thought for the day "Prime ministers need a big strategy that tells you where you’re going, you need a bunch of tactics that get you there, and you need the ability to take everybody else with you."   Now I know you are all thinking 'why is the  UKs destination Rwanda ???
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

driving instructor problems


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3218 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

wonder if anyone can help . My sister just booked intensive driving course which has been a total disaster. On of the main things was that the instructor had no badge displayed and despite her asking several times she only found iust the number today and he told her ( just before her test ) that he is only a trainee.

 

 

should he have displayed his badge?

The car had a problem with a tyre which was noticed by the examiner

He fell asleep whilst giving her lessons ( and apparently had been working very long hours)

He lied about knowing the area and was constantly using a sat nav on his phone to get round .

Plus apparently he asked her out to dinner.

 

 

This was amongst other things as well.

 

 

She is totally gutted as the course cost her a lot of money

 

 

does she have any recourse?

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Yes she does have a recourse

Was this instructor working for a driving school?

Link to post
Share on other sites

yes but I think on a self-employed basis -

 

 

My sister asked for his badge number several times and I think she may even have a copy of a text asking the driving school. She definitely got a text today after failing her test with his number - so that shows she had never been given it . I really want to try and get her a refund because she explained to them that she wanted someone who knew the area , he did not. He told her some days he was working from 5am until late at night . I feel that because of her past experience if she had known he was a trainee she would not have continued with him. When she asked the manager of the driving school if he was a trainee he said "not as far as I know"

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

I have just checked the website and it says all their instructors are FULLY qualified and display their badge. There is lie number one.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Who did she pay - the school or the instructor?

Link to post
Share on other sites

I think she paid the deposit to the driving school but cash to the instructor. The deposit included the theory and practical test

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

I think that you had better find out the exact position and any documentation she may have. You can't so this for a third party on the basis of surmise. Isn't she prepared to come here and handle it herself? It would make things much easier.

 

We need to try and say that the contract is with the school - which it probably is - although they may try to say that it is not.

A secondary argument is that you relied on their skill and judgment in selecting an instructor for you

Link to post
Share on other sites

Watchdog did a piece on a certain driving instructor company on Wednesday.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

Which one? Can you link to it please.

Link to post
Share on other sites

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

yes I did see that - not the same one. I have done her an initial letter with an official complaint about the driving instructor breaking the law by not displaying the badge etc. Also the tyre was so bad that the examiner had to ask a supervisor whether she could actually continue with the test. Also legally they have to pay full attention to the driving - I don't think using a phone sat nav and falling asleep counts.

 

 

He did also ask her out for dinner- but I did not add that as I think that could be a matter of "perception"

 

 

the contract was with the driving school so she is sending the letter there . On the website it says very clearly all instructors are fully qualified and display a green badge - so her research told he she would be taught by a qualified instructor . I have seen a text where they refused even to let her know his name let alone his badge number.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

First - before we all start offering advice, we need to understand the facts. I have been a fully qualified DVSA Instructor for the last 14 years and, although the OP IS (understandably) upset, there are some points that a layman might not fully understand.

 

1. Fully qualified instructors (passed all 3 exams) display a green octagonal badge in the windscreen.

2. Trainee instructors (not yet passed final exam) display a pink triangular badge in the windscreen.

3. Trainee instructors ARE authorised to provide paid instruction.

4. Trainee instructors can present candidates for test. Normally the examiner will write the instructor number on the marking sheet (DL25) If there is no instructor info, it means his badge was not displayed but this is not a legal requirement as instruction is not being given on the driving test.

5. Badges MUST be displayed while giving instruction. The instructor number should be plainly visible or produced when requested by th pupil.

6 Nearly all driving instructors are self-employed. They either run their own school or are franchised to a larger school. e.g BSM or AA etc.

7. You will most likely find that the contract is made between the pupil and the instructor, not the school. (read their terms and conditions.)

8. The Government Examiner is authorised to refuse to take the test candidate if he/she considers the vehicle to be unsafe or for any other reason.

 

Some of the larger (and well known) driving schools utilize trainee instructors as it is perfectly legal to do so. However, they should not state that ALL of their instructors are FULLY qualified. If you believe that the instructor has behaved in an improper manner, report it to the DVSA and the police. You should understand that it is your word against his and as there were only 2 persons in the vehicle, it will be difficult to prove your case. If you need any further help or info, post back here. Good luck.

Edited by Nimrod205
unfinished
  • Confused 1
Link to post
Share on other sites

  • 2 weeks later...

Thank you for your reply .

 

 

My sister has made an official complaint (with my help) to the company that were the "agents " She has received an email stating that the instructor had his badge in another vehicle ( strange as he said he has mislaid it ) They say that they gave her a couple of extra hours because she complained about him falling asleep and using a sat nav on the phone whilst instructing - and so as far as they are concerned the matter is closed . So we replied today saying that she did not know until the morning of the test that she was not being instructed by a fully trained instructor and that their website is therefore misleading . She has contacted the DVSA in writing and we have told the company we are going to trading standards about the way they have operated. So we are at the stage of now taking it further.

.My sister explained to them right from the start that she suffers from panic attacks and needed someone who knew the area ( he clearly did not) And I know it seems a small thing to others but even being told to go in the wrong lane on a particularly horrendous roundabout to her was a big deal . She just wanted so badly to pass and feels really let down as if she has been foolish. And as a single mum it was a lot of money to her. One good thing was that the examiner told her to carry on and that she would pass eventually.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Oh yes also she tried to call the instructor as she realised he had not given her a receipt - and he had blocked her number. She called from another mobile and asked why he had blocked her number and he told her the company had told him to do it. He also said he had given her a receipt - which he had not.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Link to post
Share on other sites

Your point 7 is interesting - I am sure she would have been sent some paperwork to sign - so I think we are right to concentrate on the fact that they say all instructors are fully qualified. In fact verbally she was told that he was fully qualified.

 

 

She did feel bad about reporting the fact that he had no badge in the car - until he blocked her calls . For all we know the badge number could in fact be false - so I think she has done the right thing.

 

 

She is a bit worried as he did invite himself into her house at one stage and he will know she lives alone but I think also she is quite feisty and is willing to put up a good fight as she does feel she has been conned. She is aware he still could have taught her whilst training himself but she feels the choice has been taken away from her.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

 

 

 

Interesting . The instructor admitted to her the hours he had been working and they were very long he was starting at 5 am some days and not finishing until 9 pm

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Try not to use the phone unless you can record the calls. It might take a bit longer, but a letter is much better. If you feel he / they won't respond, then send it recorded.

 

What he means is - read our customer services guide first

Link to post
Share on other sites

Try not to use the phone unless you can record the calls. It might take a bit longer, but a letter is much better. If you feel he / they won't respond, then send it recorded.

 

 

we have done the complaint to the main company by recorded letter . They replied by email today.

 

 

She can not contact the instructor direct as they refused to give his full name or address and now he has blocked her . As he did not give her a receipt she has no details from that either.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

this is the reply today:

 

 

After reading through your complaints letter and investigating this issue with xxx the area manager we have come to the conclusion that the course was completed successfully. As for the issues which you had with xxxx: the reason you had to change lanes on the roundabout was because another drivers dangerous driving forced lane chnage to prevent an accident, also xxxx did not have his ADI badge on show in the vehicle because it was in his other vehicle, we have stressed to our instructor that this should always be on display and we apologise on behalf of him for this. It was a mistake on our behalf to allocate a trainee instructor and we have made this clear to the area manager but xxxx did ask you if you were happy with the service and training provided and you stated that you were happy. You also had extra hours with the instructor which also proves you were happy with his training as you had time to let us know your were unhappy and arrange another instructor. But you are now complaining in regards to the instructor once the course is completed when you were happy with the training at the time and also completed additional lessons. To conclude we will investigate the issues further with xxxx so that it doesn't happen with any future pupils and can only apologise for any inconvenience caused to you.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

To be clear the extra hours were offered as she complained about him falling asleep etc and the fact he had not covered all the test routes and using the sat nav on his phone. At that stage she did not know he was a trainee.

 

 

 

 

she got an extra 2 hours before the test .

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Our reply basically is

 

 

She was not aware he was a trainee until the morning of the test

The website states all drivers are fully qualified.

He did not display his badge

He fell asleep because he was working long hours.

 

 

We thanked them for their reply and confirmed we will be taking the matter to Trading standards and DVSA.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

Well just an update. My sister was only given the instructors first name - guess what the was not his real name. The government DVSA are going to contact him with her comments and they are willing to take it further but they can not get her money back. they have advised her to go to trading standards about the original website she booked through.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...