@vodafoneuk Vodafone In The News Again...

[fkofilee]

Damn... Shows how bad there service is getting...

 

http://www.theguardian.com/money/2015/apr/29/vodafone-handset-delivery-disappears-refund

 

I ordered a Motorola Moto G 4G phone online from Vodafone in mid-October, and £90 was debited from my account. It was due to be delivered by parcel firm DPD a few days later but never arrived. When I phoned DPD it said the van delivering the phone had been stolen, and told me to contact Vodafone.

[silverfox1961]

Can't see anything in that story that surprises me. This is just NOP (normal operating procedures) for VF

 

Once they have your custom, they don't give a stuff.

[p3t3r]

The article says:

suggest very strongly that Vodafone, still trying your patience after six months, should also make you a goodwill payment.

When faced with abysmal customer service from Vodafone, a goodwill payment just adds more insult to injury since Vodafone recognise their failings and try to smooth over the complaint by offering a measly goodwill payment.

 

I am no legal expert but suggest that anyone who has experienced repeated failings within vodafones customer service should be looking at a compensation payment rather than a goodwill payment.

 

My complaint with vodafone resulted in a £25 goodwill payment which I then told Vodafone that they can keep their £25 as I wanted my complaint dealt with appropriately.

 

I am actually surprised that this vodafone complaint has made it into a national newspaper. The internet seems to be strewn with many complaints against this company.