Dads Natwest reclaiming

[Ftgab19]

Hi all again,

Been awhile since I've been on here, hospitals don't have the best of wifi's.

I sent Natwest a SAR for my dad so we can have a look at doing his package account.

They sent back a letter not long after asking what information he wanted.

I'll upload the letter so everyone can see

I'm not sure what to post back.

I used the SAR from the library.

Thanks

Andrew

[dx100uk]

seems like they simply want sigs that are not photocopied or scanned over.

 

 

in the reply pointout you wish all data they hold on you

 

 

but with specific focus on XX account

but NOT limited to this sole account.

[citizenB]

Hmm, well now that is a new stalling tactic.

 

 

Dear Nat West,

 

Your Letter Reference : 12345678

My Subject Access Request Dated : -

 

I am in receipt of your letter dated 31st March 2015, in response to my DSAR request dated DATE.

 

I do not understand your response. My Subject Access Request was indeed very specific, I require all data in connection with the account(s) I have/have held with you.

 

I would therefore appreciate you fulfilling your obligations in providing me with ALL data as requested and within the time frame laid down by the regulator.

 

Yours etc.

[Ftgab19]

Thanks dx,

 

It's a bit rich that coming from the bank that for years has sent my dad letters with the sign printed...

 

Will this be ok to send?

 

Private and Confidential

Subject Access Request Team

Ground Floor

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

 

 

Date: 13/04/2015

 

Account number: 00000000

 

SAR Ref: 000000000

 

 

Dear Sir/Madam

 

We are in receipt of your letter dated 31st March 2015 concerning the above account. To answer your question, we wish for you to supply us with copies of all the data which you hold on us in relation to any matter and in any form and for any period of time.

 

Please note that this Subject Access Request requires specific focus on the account number mentioned above but is NOT limited to that sole account. We have signed and enclosed your letter of authorisation.

 

Yours Sincerely,

 

Dad & Mum names Printed

 

Thanks

Andrew

[BankFodder]

You don't need to put "private and confidential" – why on earth would you need it?.

 

The rest of your letter is perfectly correct – but you should add that their request is completely irregular. A subject access request is clearly a request that all personal data – and the 40 day counter is already running and that you will lodge a complaint if they breach their duty in anyway.

[Ftgab19]

Hi Bankfodder,

 

I copied and pasted there address and forgot to take it out. I've updated the letter, please let me know if I should change anything else.

 

Letter:

 

Dear Sir/Madam

We are in receipt of your letter dated 31st March 2015 concerning the above account. We are at a loss to your irregular request. A Subject Access Request is a request for all personal data, you do not need a breakdown.

 

We wish for you to supply us with copies of all the data which you hold on us in relation to any matter and in any form and for any period of time.

 

This Subject Access Request requires specific focus on the account number mentioned above but is NOT limited to that sole account. We have signed and enclosed your letter of authorisation.

 

Please note that the 40 day timescale started when you received our Subject Access Request on the 17th March 2015. If you fail or breach your duty in anyway, we will lodge a formal complaint against you.

 

Thanks

Andrew

[Baz1994]

Thanks dx,

 

It's a bit rich that coming from the bank that for years has sent my dad letters with the sign printed...

 

Will this be ok to send?

 

Private and Confidential

Subject Access Request Team

Ground Floor

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

 

 

Date: 13/04/2015

 

Account number: 00000000

 

SAR Ref: 000000000

 

 

Dear Sir/Madam

 

We are in receipt of your letter dated 31st March 2015 concerning the above account. To answer your question, we wish for you to supply us with copies of all the data which you hold on us in relation to any matter and in any form and for any period of time.

 

Please note that this Subject Access Request requires specific focus on the account number mentioned above but is NOT limited to that sole account. We have signed and enclosed your letter of authorisation.

 

Yours Sincerely,

 

Dad & Mum names Printed

 

Thanks

Andrew

 

Does not surprise me with this bank, I am still receiving info from my original request in Aug 2014

 

As advised, request all data that is held under the said name giving them 40 days to respond with details from the date of your submission.

 

Good Luck as you will need it.

[citizenB]

Hi Bankfodder,

 

I copied and pasted there address and forgot to take it out. I've updated the letter, please let me know if I should change anything else.

 

Letter:

 

Dear Sir/Madam

We are in receipt of your letter dated 31st March 2015 concerning the above account. We are at a loss to your irregular request. A Subject Access Request is a request for all personal data, you do not need a breakdown.

 

We wish for you to supply us with copies of all the data which you hold on us in relation to any matter and in any form and for any period of time.

 

This Subject Access Request requires specific focus on the account number mentioned above but is NOT limited to that sole account. We have signed and enclosed your letter of authorisation.

 

Please note that the 40 day timescale started when you received our Subject Access Request on the 17th March 2015. If you fail or breach your duty in anyway, we will lodge a formal complaint against you.

 

Thanks

Andrew

 

Should do the trick

[KSmith82]

A Subject Access Request is not a request for all personal data unless you specifically request that.

 

 

If you didn't request this in your initial letter then Natwest are correct to put your request on hold until you inform them of what personal data you actually want.

 

 

They are also correct to require a wet signature in order to verify your dad's identity and ensure that nobody else gets their hands on his personal data

(when Natwest send your dad letters with scanned signatures they do so because it's more personal, not so that your dad can verify their identity).

The 40 days won't start until you confirm these two things - they are just complying with the Data Protection Act - neither of these are stalling tactics.

 

In order to speed up the process why not just do as asked in their most recent letter: sign and return the signature form and then phone the SAR team to explain what information you want.

 

Also what is the point in stating you want all personal data and stating you want specific focus on a particular account

but at the same time you also want them to look at all other accounts. It's contradictory and doesn't really make sense.

[GrumpyToSayTheLeast]

Id be mighty peeved if someone could get money out of my account by producing a photocopy of my signature. It needs to be original in order to prove its the correct person asking for the required info.

 

As said above, you don't need to confirm the banks id so therefore they don't need an original signature.

 

Some peoples thought processes absolutely amaze me.

[dx100uk]

I'd inc a ctax bill copy or something too

next they'll ask for ID

 

 

dx

[Baz1994]

I'd inc a ctax bill copy or something too

next they'll ask for ID

 

 

dx

 

And probably a certified copy of a passport or driving license

[Ftgab19]

Hi all again,

 

My dad got a letter from natwest a few days ago, i'll upload the letter so everyone can see. I'm not sure what to respond with.

 

Thanks

Andrew

[GrumpyToSayTheLeast]

Um, I really think you should be hiding all the personal details there.

[dx100uk]

Dear Ms Allan.

 

 

I have now written to you on more than one occasion requesting the data I am entitled too under an SAR

 

 

I am finding the continued obstruction by you and your bank rather annoying.

 

 

To make things perfectly clear, I want all the data, within the request, that you hold .

 

 

I have no wish whatsoever to limit this to a 'set of date limited statements'.

 

 

The SAR dictates I am entitled to my dat and numerous other banks have complied without question.

 

 

I hereby give you 14 days from the date of this letter to comply

or I will be complaining to the ICO and/or latterly instigating court proceedings should you fail.

 

 

dx

[Ftgab19]

Hi xd,

 

I'll send that off on monday thanks.

 

Andrew

[dx100uk]

add - failing which you will consider that it is a deliberate breach of their statutory duty.

[Ftgab19]

Hi xd,

 

I'm not to sure were I should add that comment in, this is what I've got so far. Also does my mum & dad need to sign this letter?

 

Letter:

 

Account number: 00000000

 

SAR Ref: 000000000

 

 

Dear Ms Allan

 

We have now written to you on more than one occasion requesting the data we are entitled to under a Subject Access Request.

 

We are finding the continued obstruction by you and your bank rather annoying.

To make things perfectly clear, we want all the data, within the request, that you hold.

 

 

Any further failure will be viewed as a deliberate breach by NATWEST of their statutory duty under the Act.

 

We have no wish whatsoever to limit this to a 'set of date limited statements'.

The Subject Access Request dictates we are entitled to our data and numerous other banks have complied without question.

 

We hereby give you 14 days from the date of this letter to comply or we will be complaining to the ICO and/or latterly instigating court proceedings should you fail.

 

 

 

Yours Sincerely,

 

 

 

Thanks

Andrew

[Ftgab19]

Id be mighty peeved if someone could get money out of my account by producing a photocopy of my signature. It needs to be original in order to prove its the correct person asking for the required info.

 

As said above, you don't need to confirm the banks id so therefore they don't need an original signature.

 

Some peoples thought processes absolutely amaze me.

 

 

I'd agree with you if the SAR was asking for the information to be sent to a different address. But the SAR is asking the bank to send it to the address on file. So the bank thinking it's a [problem] doesn't make sense to me.

 

Andrew

[dx100uk]

Hi xd,

 

I'm not to sure were I should add that comment in, this is what I've got so far. Also does my mum & dad need to sign this letter?

 

Letter:

 

Account number: 00000000

 

SAR Ref: 000000000

 

 

Dear Ms Allan

 

We have now written to you on more than one occasion requesting the data we are entitled to under a Subject Access Request.

 

We are finding the continued obstruction by you and your bank rather annoying.

To make things perfectly clear, we want all the data, within the request, that you hold.

 

 

Any further failure will be viewed as a deliberate breach by NATWEST of their statutory duty under the Act.

 

We have no wish whatsoever to limit this to a 'set of date limited statements'.

The Subject Access Request dictates we are entitled to our data and numerous other banks have complied without question.

 

We hereby give you 14 days from the date of this letter to comply or we will be complaining to the ICO and/or latterly instigating court proceedings should you fail.

 

 

 

Yours Sincerely,

 

 

 

Thanks

Andrew

 

 

adjusted

[Guest]

yes, a request for 'all' data as is defined. no need for someone to specify. the cag template has some indicators, but is for them to send 'all' data. if thats what you asked for.

if they dont know what that means!

if they havent complied within the stat period, then they are already in breach.

what did yr initial request say?

[Ftgab19]

Thanks dx

 

Here is the SAR i sent them Ford.

 

Andrew

[citizenB]

I think your request was pretty explicit in that you required ALL data ?

[Guest]

agree

all data re any matter not limited to the a/c no referenced!

ps, has the issue of id been resolved?