Getting started - how to find out what i am owed

[rubberball]

Hi all,

 

Firstly, I'd like to thank the creators of this site, which has been very useful to me.

 

Quite some years ago with help through this site, I managed to claim back over £5000 pounds taken in bank charges by my bank hsbc.

 

At the time I was young had no responsibilities and often went overdrawn on my account hence the back charges.

 

Also around this time, probably 15 years ago I met with the bank to dIscuss ways of sorting out my money problems.

It was decided that I would consolidate my debts by taking out a loan.

 

I subsequently over a period of years went though this process a number of times, reconsolidating my debts,

loan included with yet another loan.

 

All of these loans had ppi attached to them.

i remember clearly being told that the ppi was essential to the authorisation of the loan.

I was reasonably secure in a permanent full time job, so would not have taken the insurance unless I felt I had to.

 

Does this constitue miss selling?

Do I have a case?

 

A friend of mine used the company Gladstone brooks to claim his back, but I thought I would have a bash myself rather than feed what I see to be nasty little industry.

 

This all seems to be a lot more complicated than the bank charge case.

 

Not sure where to start at present. All this has happened through a single account so hopefully it is possible to come to a reasonable figure and get things started. Are there templates etc available for corresponding with the bank?

 

Lots of questions, but for now thanks for reading

 

Yours thankfully

Rubberball

[fkofilee]

HSBC managed loan... Youch! Smells of it...

 

Stay away from gladstones... the more you find out you are owed for PPI the more they take...

 

First things first... Is to SAR HSBC... Get statements.

 

The Manager,

Service Quality Team,

HSBC Bank plc,

Arlington Business Centre,

Millshaw Park Lane,

Leeds,

LS11 0PP.

 

Or just take it to your local branch and ask them to forward it though their internal mail

[citizenB]

As fkofilee has advised, send SAR to HSBC and obtain statements and possibly copies of the contracts - once you have these, you can use one of the spread sheets to work out how much you are owed. Then it is simply a case of sending a copy of the spread sheet, with the complaint form from the FOS website , to HSBC and ask for your money back.

 

Subject Access Request link

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**

 

Spread sheets link

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

Then go to the FOS website for their PPI complaint/refund form

[dx100uk]

your reclaim will be £1000's as the loans refinanced each other.

 

 

please never use a CMC, you can lose upto 50% of your money through fees/% of claim/VAT/HMRC 20% tax

 

 

easy to do it yourself

 

 

fc

[rubberball]

Thanks for the quick replies, this site it amazing.

 

Reading through the wording of the SAR.

 

 

Are hsbc really going to send me a copy of every statement, agreement, overdraft change request etc since I had my account?

 

I've had an account with hsbc since I was a kid, being 35 that's like 17 years worth of statements.

 

 

I assume it is sent in the form of a dvd / cd otherwise Poor postie could get a hernia.

 

Thanks again

Rubberball

[citizenB]

Thanks for the quick replies, this site it amazing.

 

Reading through the wording of the SAR.

 

 

Are hsbc really going to send me a copy of every statement, agreement, overdraft change request etc since I had my account?

 

I've had an account with hsbc since I was a kid, being 35 that's like 17 years worth of statements.

 

 

I assume it is sent in the form of a dvd / cd otherwise Poor postie could get a hernia.

 

Thanks again

Rubberball

 

We have long been convinced that ALL banks retain this information in their archives in one form or another. However, when people started to reclaim their bank charges, they started to claim that they only retained data for 6 years. Some banks still do send out data older than 6 years - some don't. So at the very least you should receive 6 - 8 years. If you believe for any reason they do have older data, then you can push for it.

[rubberball]

Ah. This is one of the reasons I've put off doing this before.

 

All the loans which had ppi attached would have been well over the 6 year mark. Does that leave me effectively snookered by the passage of time?

[fkofilee]

Ah. This is one of the reasons I've put off doing this before.

 

All the loans which had ppi attached would have been well over the 6 year mark. Does that leave me effectively snookered by the passage of time?

 

Not at all... You can still reclaim... HSBC may still have statements going back that far

[rubberball]

They may do, but I wouldn't imagine they would want to share them with me

 

Is the objective of the SAR to get a complete history of the account?

 

 

I'm thinking that, somewhere tucked away, I may have a couple of the old loan agreements and possibly the odd statement or two.

 

 

Would it be worth trying to dig them out?

 

 

I've moved house a couple of times since then so it might be a stretch. reckon it's worth the hassle?

 

Cheers

[rubberball]

Hi there, still not sent this off, life always gets in the way as usual.

 

Could someone confirm that the cheque for £10 should be made out to hsbc Plc and not anyone more specific?

 

Thanks folks

[dx100uk]

Hsbc

[rubberball]

Well, Ive received a reply from hsbc. Not what I expected at all.

 

they have questioned the logic of my subject access request,

stating that it they hold data in any formats and that will will receive lots of information that isn't relevant to whatever it is I'm trying to achieve.

 

 

They have provided a copy of their form "Request to undertake a search under the data protection act 1998 for personal information on the individual named below"

for me to complete, sign and return to continue the data request. They unsurprisingly have kept hold of the £10 cheque.

 

They have also provided the details of an internal ppi complaints department, should this cover the details of my request, see below.

 

Hsbc bank Plc

Ppi complaints

Po box 6177

Coventry

CV3 9HP

 

Question is, should I complete their form and continue down the SAR line or go through this ppi complaints team?

 

 

Does anyone have any experience of them?

 

Cheers folks

 

As an aside, it's ironic that the lovely Gladstone brookes appear as an advert at the bottom of the page as I type. I shall resist the urge for now!

[dx100uk]

no CMC have anymore clout than you or I.

 

 

you need whatever info you can get by whatever method.

 

 

dx

[SabreSheep]

I would think a Failure to comply letter to them and threat of complaint to the Information Commisionner if they do nto comply woudl be in order.

 

They have no right to "ask" or dissuade you from your right to a full disclosure under the data protection act.

 

Maybe a line or two like

 

"Thank you for your letter dated xxx, the contents of which are noted.

 

The reasons you think I might be making a SAR are irrelevant and I expect you to comply with the regulations inside the statutory time frame.

I am under no obligation to fill in your form, my request complies with the regulations. You are also satisfied with my identity and just to remove all doubt, include a copy of my council tax bill and driverslicence/passport. I view your letter as an attempt to be obstructive. I also note that you have retained the statutory fee I enclosed with my orignal request.

 

IF my information has not arrived to my address by the expiry of the 40 day period which for your information is XXX, I shall refer this to the information commissioner without any further correspondence to yourselves. This letter should now also be treated as a FORMAL COMPLAINT!

 

 

I would be tempted to send that reply to their head office, enclose a copy of the documents mentioned and also enclose a copy of your orignal request AND their reply. I would address it to the Company Secretary and keep proof of postage and delivery for the ICO if you need it later. HSBC will try and get you to agree to pick up the information from a branch local to you. Up to you if you wish to do this. Make sure you take a car

 

I do have a HSBC SAR thread of mine somewhere..

 

aaah here it is http://www.consumeractiongroup.co.uk/forum/showthread.php?424164-SabreSheep-Vs-HSBC-*FlexiLoan-PPI*&p=4531574#post4531574

[Hortz]

Pointless being argumentative and sabre rattling for the sake of it. They won't take any notice anyway.

 

The reason they do this is because there are so many people who submit SARS when all they really want to know is whether they have had PPI.

 

If you really want everything they hold on you then I suggest you just go back and say that, reminding them of the 40 day time limit.

 

You need to think about what you are actually hoping to achieve though. It is really not likely that the SAR is going to throw up anything of use to you and you'll probably end up with a load of envelopes full of cr*p. You would waste less time if you just put in a complaint.

[SabreSheep]

I disagree.

 

It is worth having ALL the data you can on and store it as more things come out of the wood work. Knowledge is power. And Usefull things can come out of it.

The complaint to Head office will be cascaded down to the correct team with a "Comply or else"

The Information Commisioner DOES take action on failure to provide SARS

ALSO the complaint will be required before any action is taken.

 

There exists another route to get compliance and jthat is via the county court, but it rarely if ever comes to that.

[intend]

Would agree with SabreSheep - information is power. You have the right for this information so get it - might show other issues - eg if you had you have a packaged account which could lead to a claim.

[rubberball]

All good points

 

I'm inclined to push for the SAR, will let you know how I get on and copy my letter here once it's drafted

 

Many thanks