Jump to content


Are Virgin Media breaking the law?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3347 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone,

 

I need some advice.

 

 

Virgin Media sent me a letter last year saying I would be getting upgraded to the 50MB broadband service.

I'm currently on 20MB and I find uploading files tedious.

 

I recently corresponded with Virgin Media on Twitter to find out why I had not been upgraded.

They told me to login to my account online and click a button to begin the process.

 

I followed the web form and it did indeed say it was free.

However I logged into the main dashboard where I saw the same upgrade option yet it cost an extra £2.85 a month.

 

From what I can gather the upgrade is not free at all and the only reason they state it's free

is so customers bind themselves to another 12 month contract.

 

My first question would be is this illegal under UK law?

 

My second question is

 

Where can I report them to inflict the most damage?

 

 

I've sent screenshots to the advertising standards authority

But who else can I contact?

 

 

I've included a screenshot.

 

 

Edited by loader
Link to post
Share on other sites

you'll have to PDF the picture please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

VM are up to the same antiques again!

Free upgrade in their books means that to switch from 20Mb to 50Mb they won't charge you (because of course they can do this remotely without sending an engineer out).

But the service will cost you.

Misleading?

YES

Illegal?

Maybe not, considering that they employ super expensive legal professionals.

Wrong?

Definitely yes.

Breaking the law?

Have they ever had a problem with this?

Link to post
Share on other sites

The upgrades free, the service isnt. its clever but underhanded wording.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

You could complain to ASA about the ADD ,The are wrongly describing their service as fibre optic, because it isn't it's copper coax from the roadside cab , a proper fibre optic connection is fibre to your house , but just like BT and other ISP's they have been allowed to misuse/mislead the term fibre optic

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...