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    • So I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been .   And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company.   Looking over the pack today, and looking through old emails .. I find some discrepencies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure.
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    • Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.     Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc.
    • Which Court have you received the claim from ? Civil National Business CEntre       If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS)     Name of the Claimant ? Lowell Portfolio i Ltd   How many defendant's  joint or self ? Self   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 15 Feb 2024     Particulars of Claim   What is the claim for – the reason they have issued the claim? Please type out their particulars of claim in full (verbatim) less any identifiable data and round the amounts up/down. state how many digits the account number has.. The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit ACt 1974 for a CApital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972   What is the total value of the claim? £1112   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragaph 3, but I did receive a Letter of Claim with a questionaire/form to fill.   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? no   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser   Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter?   Did you receive a Default Notice from the original creditor? Yes   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One.   Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments.   What was the date of your last payment? Appears to be 20/4/2022   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No
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Missing Ingeus Appointment Letters


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I informed them that it's actually Christmas time and there's a high volume of mail across the country, maybe that could be the problem to which I was told that "all appointment letters sent from Ingeus are sent registered"

 

Did you get this comment in writing (or managed to record it) ?

 

If so, demand that they provide a copy of the Proof of Delivery and the thirteen digit number.

 

 

You are correct in stating that delivery targets for post sent via Royal Mail have been suspended owing to the Christmas rush - First class is typically being delivered in anything up to five days, and second class, "when it gets there". Quoting from the Royal Mail web site, the last posting dates to guarantee delivery by Dec. 24th:

Thursday 18 December 2nd Class and Royal Mail Signed For®

Saturday 20 December 1st Class and Royal Mail Signed For®

Tuesday 23 December Royal Mail Special Delivery Guaranteed®

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Hi Mr. P, unfortunately I never got the comment in writing nor did I record it. I did ask them for proof of the proof of registration for sending it but they knew it was a lie and never said anything, oh and funnily enough as of today I still have not received that previous appointment letter from Ingeus (the appointment was on 5th December)

 

The problem is, I may now be sanctioned over the Christmas and New Year period for non-attendance of an Ingeus appointment that I didn't even know about as I hadn't been informed I had said appointment in any capacity.

 

Oh and I forgot to mention in my original post that the appointment I was informed by Ingeus that I had missed through no fault of my own was for 4:00pm on Monday 5th December, I signed on that same day (which I also told them in the infamous "all letters are registered" appointment)....at 9:00am. I've already told them on previous occasions about my next signing date and time so they don't make an appointment that over-laps my signing time and day.

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You may well collect a sanction over this missed appointment. If you do, you need to ask for a "mandatory reconsideration" by the DWP and request a copy of the WP08 & supporting documentation submitted by Ingeus. If you can show that the letter had not been posted "in good time" and that you do not have any known issues with postal deliveries, a sanction may be overturned at this stage.

 

If the Decision Maker upholds a sanction, lodge an immediate appeal and hopefully you can show that "on balance of probability" that the letter was never posted. In the meantime, get this Ingeus "adviser" to put in writing that "all appointment letters are posted by recorded mail" and use that against them. If you have the ability, I would strongly encourage you to record all future conversations, if for no other reason than to collect these little lies.

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..can I add that if any future Ingeus appointment clashes with your normal signing time at the JC then the JC appointment takes precedence. WP guidance clearly states that nothing they do must prevent you from attending JC/DWP appointments. Extract from Work Programme Guidance 'Chapter 1 - Introduction & Overview' below;

 

'Some participants may be required to attend mandatory interventions with Jobcentre Plus. For example JSA participants will be required to attend their Jobsearch Reviews and other mandatory interventions at Jobcentre Plus, you should ensure that nothing you require of participants prevents them from attending these appointments.'

 

The WP like to make out they're the 'priority' just because you're now with them, but the JC comes first, not them.

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You may well collect a sanction over this missed appointment. If you do, you need to ask for a "mandatory reconsideration" by the DWP and request a copy of the WP08 & supporting documentation submitted by Ingeus. If you can show that the letter had not been posted "in good time" and that you do not have any known issues with postal deliveries, a sanction may be overturned at this stage.

 

If the Decision Maker upholds a sanction, lodge an immediate appeal and hopefully you can show that "on balance of probability" that the letter was never posted. In the meantime, get this Ingeus "adviser" to put in writing that "all appointment letters are posted by recorded mail" and use that against them. If you have the ability, I would strongly encourage you to record all future conversations, if for no other reason than to collect these little lies.

 

 

Well, as you will probably have guessed, I still haven't received any letter from Ingeus for the 5th December appointment that I was somehow telepathically supposed to know about without any notification.

 

This is just one recent example in a long ever building list of grievances I'm compiling of Ingeus, I'm still sitting on the serious Data Protection Act breach of my personal information that they still appear to be doing.

 

My guess is that when I ask for the "mandatory reconsideration" that it's the Ingeus "work attain's" word of posting the letter against my word of never receiving it?

 

Basically what we have here is that an Ingeus "work attain" can miss sending out an appointment letter to you (by mistake or on purpose) and you can be sanctioned then a few weeks down the line they can do the very same with another appointment letter and you can be hit with further sanctions.

 

I just don't understand why Ingeus can't email appointment details to you as well as send a letter out as an assurance of you getting the information so you don't miss an appointment or is that the whole idea of doing it the one way via letter? So you end up being sanctioned.

 

I'd hold my hands up and accept it was my fault had I missed the appointment through something I did myself, but this was out of my hands. I never received an appointment letter that Ingeus said had sent me out and therefor through no fault of my own I could be sanctioned benefits.

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..can I add that if any future Ingeus appointment clashes with your normal signing time at the JC then the JC appointment takes precedence. WP guidance clearly states that nothing they do must prevent you from attending JC/DWP appointments. Extract from Work Programme Guidance 'Chapter 1 - Introduction & Overview' below;

 

'Some participants may be required to attend mandatory interventions with Jobcentre Plus. For example JSA participants will be required to attend their Jobsearch Reviews and other mandatory interventions at Jobcentre Plus, you should ensure that nothing you require of participants prevents them from attending these appointments.'

 

The WP like to make out they're the 'priority' just because you're now with them, but the JC comes first, not them.

 

 

On each appointment I attend at Ingeus, I refresh my "work attain's" memory of when the next date of my signing day at the Job Centre (every 2nd Monday at 9:00am - I inform them the day, time and date) yet she seems to send me appointments for Ingeus in the mail for the very same day as my Job Centre attendance but for times such as 3:00pm or 4:00pm.

 

I rely on public transport so I'm having to get to my Job Centre signing appointment at 9:00am by bus then I come home on the bus, then have to get the bus back into the same town for the Ingeus appointment again at 3:00pm or 4:00pm, and then back home again after the Ingeus appointment.

 

I do that or I will have to hang around the town in the cold, wet, damp weather for six and seven hours at a time to be able to attend the Ingeus appointment without coming all the way home from my Job Centre appointment and then having to returning all the way back to the same town for my Ingeus appointment again.

 

I've also been hit with three appointments for 5th, 9th & 13th January (three appointments in a one week period) - the 5th January is my signing day at 9:00am but they have given me a 9:30am appointment this time. I know people who are only going once a fortnight and some who are going once a week (I've been once a week or a fortnight since beginning) but I'm guessing my three appointments in a week are as "punishment" for having a go at the "work attain" for lying over the appointment letters being sent out registered by Royal Mail when they aren't? Is there a limit to attending Ingeus or can they call you in five days in every week if they so choose?

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I've also been hit with three appointments for 5th, 9th & 13th January (three appointments in a one week period) - the 5th January is my signing day at 9:00am but they have given me a 9:30am appointment this time.

 

From DWP issued Work Programme provider guidance, Chapter 1, page 5:

 

• Some participants may be required to attend mandatory interventions

with Jobcentre Plus. For example JSA participants will be required to

attend their Jobsearch Reviews and other mandatory interventions at

Jobcentre Plus, you should ensure that nothing you require of

participants prevents them from attending these appointments.

 

I would strongly recommend that you take this letter with you when you sign on on the 5th Jan. Show it to the JCP adviser and insist that they make a note on the LMS about the timing of this appointment. ALL DWP/JCP appoinments take priority over anything handed out by a Work Programme provider. By getting the JCP adviser to note a conflict of timing on the DWP system, you have laid the grounds for a successful appeal should Ingeus try to get a sanction over a "failure to participate".

 

Three appointments within one week does indeed sound like a vindictive response to your pointing out the errors in their ways - All I can do is suggest that you read up on all the DWP guidance at https://www.gov.uk/government/publications/work-programme-dwp-provider-guidance (including the running live memos) - Use the information contained within these documents to ensure they follow correct procedure, and record all conversations.

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  • 2 weeks later...

Now you mention it, neither was I ! I just showed them a hand-written list on their own job sheets and they took my word for it - they obviously knew I was a man of great integrity and honesty and could be trusted ;)

 

..either that or they didn't like to push things in case I found something else to report them for.

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  • 2 weeks later...

Im sorry I have nothing to help with on the topic, but I have been reading this thread with great interest and wondered a couple of things?

 

With the SAR request - Mr P said "send a SAR to the DWP requesting all information held by them and all subcontractors including Ingeus."

 

question - Shouldnt you still send an additional SAR to Ingeus directly?

 

 

Another question - How long is deemed a 'reasonable' time for Ingeus to issue an appointment. I.e. could they ring me at 2pm on a tuesday and expect me to be there at 10am in the morning, or does there need to be 24, 48, 96? hours notice given?

 

 

Thanks, James

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."send a SAR to the DWP requesting all information held by them and all subcontractors including Ingeus."

 

question - Shouldnt you still send an additional SAR to Ingeus directly?

 

The DWP is the "data controller" for the Work Programme, so they are responsible for providing ALL information held by themselves and their subcontractors. If you were to send a SAR to Ingeus, they may well try to charge you the standard £10 fee (the DWP do it for free).

 

As for your final question: A mandatory appointment must be made in writing. No emails, text, or telephone calls. What constitutes a "reasonable time" is subjective, but allowances must be made for posting delays, i.e. three to five days if sent second class, longer if sent over the Christmas period. If you live in a rural area with questionable public transport, additional time must be provided to allow for travel arrangements to be made.

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..plus they can't include weekends and bank holidays as 'normal days' either.

 

They tried it on with me, posting a letter on Friday and wanting me in on Monday - according to them they'd given me '2 days notice' but I showed them the guidance which said 2 working days notice at least and promptly reported them. They never tried it again.

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..plus they can't include weekends and bank holidays as 'normal days' either.

 

They tried it on with me, posting a letter on Friday and wanting me in on Monday - according to them they'd given me '2 days notice' but I showed them the guidance which said 2 working days notice at least and promptly reported them. They never tried it again.

 

Did exactly the same to me once. Posted a letter Friday which was delivered Tuesday (post comes after 2pm) for a appointment

that very same day at 10am. So I was basically late for an appointment because the letter arrived after it.

 

I got on the phone to them straight away and got a right charlie the other end. Just did not want to accept that the letter arrived after appointment.

Used loads of excuses to try an make it out I was lying about the time I received it.

 

I eventually got it sorted very quickly after I asked where I could make a complaint.

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Used loads of excuses to try an make it out I was lying about the time I received it.

 

One such excuse, after sticking a second class stamp on and expecting a first class service from Royal Mail was "We can not be held responsible for delays in the postal service".

 

The two day rule in the DWP guidance only applies if a first class stamp is used. If any adviser tries to blame the postman for their own failings, point them to: http://www.royalmailgroup.com/customers/quality-service

 

Our targets are:

 

  • First Class mail – a minimum of 93 per cent delivered the next working day
  • Second Class mail – a minimum of 98.5 per cent delivered within three working days.

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No... you can't eat my brain just yet. I need it a little while longer.

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