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Stemologica - £3.95 sample - now they take 3*£49.95!


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I got caught Friday midnight by email from Tesco asking to complete survey, then got free trial offer which I took. After some research I found lots of complaints all over the internet and cancelled by replying to an email I received about 1am. I received reply telling me that my order had already being sent. My 24 hour banking operator could not stop the 2 £3.95 payments until they appeared on my statement, which came through on Tuesday. The bank agreed to stop any further payments without any problem.

 

Hermes awoke me Tuesday 10am banging on my front door and front window, I refused to take the parcel or sign for it and he was angry, I was intimidated into taking the parcel but did not sign anything and he marched away in a huff.

 

bank statement showed

cellapure.com £3.95

orbeaute.com £3.95

 

 

I understand I could be liable so the parcel will be returned within 14 days unopened, but I noticed that on other forums they will come up with an excuse and still bill you, but in my case they cannot take the £90 odd from my bank.

 

 

After my initial request for free sample I received 2 emails with a link and log in password.

 

IT IS IMPORTANT TO LOG INTO BOTH ACCOUNTS (SAME PASSWORD) AND YOU WILL FIND AN AUTOFILL TAB WHICH YOU NEED TO CHANGE TO NO REFILL WANTED, AS YOU HAVE BEEN AUTOMATICALLY AGREED TO RECEIVE MONTHLY DELIVERIES AT £49.95 OR MORE EACH AND EVERY MONTH.

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Manage AutoRefill Replenishment frequency that fits your lifestyle: Monthly Replenishment £4995 with Free S&H Once Every 6 Weeks £4995 with Free S&H Every 2 months £4995 with Free S&H Every 3 months £4995 with Free S&H Do not send AutoRefill (Not recommended)

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To: support

Sent: Sat, Nov 2014 21:07

Subject: Re: Your Beautemer Kit is Reserved! Order Confirmation ()

 

NONSENSE, IT WAS IMPOSSIBLE TO SEND A PARCEL IN THE SHORT TIMESPAN IN THE EARLY HOURS OF THE MORNING,

NO DELIVERY WILL BE ACCEPTED

CONFIRM CANCELLATION AND REFUND I WILL BE HERE ALL NIGHT WAITING

 

URGENT DO NOT KEEP TRYING TO FOB ME OFF!!!

 

 

 

-----Original Message-----

From:

To:

Subject: Re: Fwd: Your Beautemer Kit is Reserved! Order Confirmation ()

 

Dear k,

 

We were unable to cancel your order, unfortunately, as the parcel had already left our assortment depot.

 

Please return the product by sending it here:

 

United Kingdom:

Returns Stemologica

PO Box 7574

Milton Keynes,

MK11 9GQ, United Kingdom

 

Your name, address and email must be clearly written on the return package, both inside and out, or we may be unable to refund you.

 

Once we have received your clearly marked return, we will inspect the contents and issue a full refund - so long as the product was returned in its original condition, and within 30 days from receipt.

 

You may otherwise return used/sampled cream(s), with no liability to you, SOLELY WITHIN YOUR TRIAL PERIOD, i.e. 14 days from receipt.

 

If you would want us to expedite your refund/NOT charge you in the first place, please send us a COPY of your POSTAGE RECEIPT, VIA EMAIL. Your electronic receipt must indicate: 1.) the WEIGHT of your parcel; 2.) the return DESTINATION, and 3.) the DATE it was posted. Kindly send your receipt copy to:

Please let us know if you have any further questions.

 

Kind regards,

 

 

Customer Satisfaction Specialist

 

Beautemer

 

----- Original Message -----

I cancel all orders and do not wish any products to be sent whatsoever, I do not authorise any payments to be

taken from my account regarding the email below., please confirm.

Mr

 

I have cancelled within the hour since taking the survey after midnight on Friday November 2014

 

Please Confirm at once.

 

 

 

 

 

 

 

 

 

 

 

 

 

-----Original Message-----

From: J

To: support

Sent: Sat,Nov 2014 4:23

Subject: Re: Your Beautemer Kit is Reserved! Order Confirmation ()

 

 

I cancel all orders and do not wish any products to be sent whatsoever, I do not authorise any payments to be

taken from my account regarding the email below., please confirm.

Mr K

I have cancelled within the hour since taking the survey after midnight on Friday

 

Please Confirm at once.

 

 

 

 

-----Original Message-----

From: Beautemer

To:

Sent: Sat, Nov 2014 1:00

Subject: Your Beautemer Kit is Reserved! Order Confirmation ()

 

 

Hi ,

 

Congratulations! Your Beautemer trial has been reserved and will be dispatched within 2-3 business days. Once we have shipped your order, you will receive an additional e-mail confirmation with your tracking ID.

 

*** PLEASE SAVE THIS EMAIL FOR YOUR RECORDS ***

 

You can manage your account online 24/7 by securely logging in at:

 

Username:

Password:

 

*** PLEASE SAVE THIS EMAIL FOR YOUR RECORDS ***

 

May we suggest you carefully review the order details and ensure they're accurate.

 

Order

Date: 11//2014

 

Your Beautemer trial will be shipped to the following address:

 

United Kingdom

 

Your credit card ending has been charged 3.95 for shipping and handling. This charge will appear on your statement as orbeaute.com 080000000.

 

We are certain you will be amazed with the rejuvenating powers of our product during your two week evaluation period.

Should you have any further questions, please do not hesitate to get in touch.

 

Thanks for your order,

The Beautemer Team

 

---------------

 

 

---------------

* This is an order-confirmation e-mail and billing receipt only.

To unsubscribe from future mailings, please click here.

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own thread created

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Email received, Lets hope I hear no more from them....

 

Dear ,

 

 

 

As per your request, I have cancelled your account and thus all further automatic shipment of replenishment products to you. There will be no further automatic charges to your account.

 

I also confirm that you do not have a subscription with us, so unless you reorder, you are not to receive further product, and no recurring charges are to be applied to your account, respectively.

 

Kind regards,

 

 

Customer Satisfaction Specialist

Beautemer,

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  • 2 weeks later...
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