Scottish Power Prepayment Credit???

[DextersMum]

I've had some issues with my Scottish Power prepayment key so went online to order a new one.

 

I decided to look at my statement.

 

 

When my landlord had the prepayment meters installed

I was given the option of transferring my outstanding bills to the meters (both gas and electric),

I opted to do that.

 

Both outstanding balances were cleared over a year ago.

 

My statement says that my gas is in credit by £124 and my electric is in credit by £360 ( after actual readings).

 

When I tried to top up my account the key reported a fault and the money never credited to my meter.

 

I have spoken to a 'customer service' advisor,

I finally got through after 3 days of trying and

she said regarding the credit that its not actually credit

and that it will be recalculated when I get my next statement.

 

I am confused as to why any credit would show up, and the fact that I am only paying for my gas and electric as its being used.

 

Am I being informed correctly?

 

 

is this money I could get refunded?

 

 

Thanks in advance.

[dx100uk]

yes it should be refunded

 

 

they've recently bee carpeted for this exact issue.

 

 

dx

[DextersMum]

yes it should be refunded

 

 

they've recently bee carpeted for this exact issue.

 

 

dx

 

Thank you for your reply, I've emailed the complaints department, and I'm going to print/screenshot the statements just in case they magically disappear.

[dx100uk]

have you been receiving bills every 1/4?

 

 

dx

[DextersMum]

The last bill for my electric was 19th August 2014 and Gas says its due on the 16th of October.

 

 

I've had a reply via DM on twitter saying its not credit,

and that it will be amended when I get my next bill- that its credit that I haven't yet been billed for?

 

 

I just don't understand when I thought I was paying for my energy as I use it.

 

 

The last bill I have has estimated readings and actual readings, the estimated figures are all higher than the actual.

 

I'm just a bit confused and would obviously rather that money be in my pocket than theirs- IF it is credit at all, and if it isn't, it shouldn't be on the statement as its just misleading.

 

There's still £20 awol on my account that I have to call for a code to get refunded but it could take up to 3 more top ups before they approve it.