brighthouse rights

[daniel_gogarty]

Hi

 

 

I haven't been on here for a while

 

 

I was wondering if I could get any help

 

 

I have 3 items from brighthouse for the amount of £20 a week

 

 

I recently came out of work and have been on benefits but

 

 

recently got a 6 month sanction

 

 

I have told brighthouse this and worked out my affordable amount I have as I only get child benefit and tax credits as £5 spare each week

 

 

I have paid over a third on all 3 goods but

 

 

brighthouse won't accept this amount even if my agreement was to be made longer

 

 

what suggestions is there that I could do as I need the 3 items for day to day life

and without them I don't think I would be able to be seen in public as I need to wash my clothes

 

 

any advice would be great as

 

 

I have explained to them 4 or 5 times about my circumstances and they just don't listen

[veganite]

Keep everything in writing making an offer of payment, - maybe use email as it would be easier.

 

If Brighthouse will not accept your offer then that is their problem, not yours.

 

Brighthouse would need an order from the court in order to retrieve their property - the 3 items they have. I do not believe that Brighthouse goes to court...

 

You could also send Brighthouse notification that you do not want anyone calling at your home - they have to abide by this request.

[daniel_gogarty]

I have told them that on the phone and In store to the manager

 

 

he asked both times on what grounds I am removing rights

 

 

I said harassment but they still called

 

 

am I best recording all calls myself from now on and keep records in any other ways

 

 

I have told them it's only a temporary arrangement but they are literally like a computer

 

 

once it says no it won't change its mind and

 

 

thank you for your advice

[Jason BrightHouse Web Rela]

Good Afternoon daniel_gogarty,

 

I am sorry to hear that you are currently experiencing financial difficulties. I would like to assure you that we appreciate that our customers’ circumstances may change and are committed to assisting our customers through any financial difficulties.

 

We advise that your local Store Manager is the best person to discuss this matter with as they will be able to review your circumstances and agree a suitable resolution but as it seems you have had difficulties doing this, I kindly request that you email [email protected] quoting your reference F0710740 in the subject line.

 

Please don't forget to include your account details (account name, address, store the account is with and contact number) so I can then escalate any concerns you may have in order to get a suitable resolution in place.

 

If you would prefer to speak to somebody about this, please call our Customer Relations Team on 0800 526 069 and we will be happy to help put in place measures to resolve this matter.

 

Many Thanks

 

Jason

 

Web Relations

Team

[daniel_gogarty]

I have spoke to them they just fobbed me off to be honest brighthouse was the biggest mistake in my life regarding finance

[veganite]

I have told them that on the phone and In store to the manager he asked both times on what grounds I am removing rights so I said harassment but they still called am I best recording all calls myself from now on and keep records in any other way I have told them it's only a temporary arrangement but they are literally like a computer once it says no it won't change its mind and thank you for your advice

 

You do not need any grounds or reason to inform Brighthouse that they must not call at your home.

 

You do not need any grounds or reasons to stop Brighthouse calling you on your phone.

 

If you confirm with 'Jason at Brighthouse' whether he has received your account details in addition to you removing access to your home, then if anyone from Brighthouse calls at your home I would advise you to call your local police and ask them to attend since you are being harassed.

 

If you can record phone calls and any future visits, this would be of help to you. I have also sent you some interesting information in private message, though when you read that message you will see the reason why I can not write this within a public forum.

[daniel_gogarty]

I have seen thank you veganite I can't reply back as not used cag much and I will do this now as they terified my 11 month old son banging on my door last time

[dx100uk]

oh dear the 'we think we are bailiffs act again'

 

 

have you got their silly insurances?

 

 

time to reclaim the lot!

 

 

dx

[daniel_gogarty]

Yes I have got the dlc I had the osc taken off straight away I read on an earlier post about claiming all dlc how do you go about that

[daniel_gogarty]

Could I have a reply in receipt of my email please for my records and proof you have received my email

[Jason BrightHouse Web Rela]

Good Afternoon daniel_gogarty

 

Sorry for not responding sooner.

 

I understand that the Customer Relations Team have received your email and have responded.

 

Many Thanks

 

Jason

 

Web Relations Team

[daniel_gogarty]

Thank you for your reply on here unfortunately I have not received any other reply and is it possible for you to tell me when the store in question was informed pleasr

[Jason BrightHouse Web Rela]

Good Morning daniel_gogarty

 

An email was sent to you yesterday morning by the Customer Relations Team and your local store would have also been made aware of this.

 

If you have not received the email, I can arrange for this to be re-sent.

 

Please let me know if this is required.

 

Many Thanks

 

Jason

 

Web Relations Team

[daniel_gogarty]

That would be great if you can get that sent also by post so I can document it please.

[Guest Ann-Marie at BrightHouse]

Good Afternoon daniel_gogarty,

 

I understand the Customer Relations team have resent the email and a letter will also be sent in the post as requested.

 

Should you require any further assistance please email us at [email protected]. Alternatively please call 0800 526069 and we will be happy to help.

 

Many thanks

 

Ann-Marie

 

Web Relations Team