Jump to content


  • Tweets

  • Posts

    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

I'm back with another ingeus problem


Vikix
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3522 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hey again.

 

I'm in my last few weeks at ingeus, sentence is due to end on the 12th September. I received a text on the 28th August asking if I would be interested in a job in a sterile production line, I replied yes. I got a text back saying "I am holding a session next week and will give you more details. What is your surname" I replied with "Thanks. My surname is: ****" text back from ingeus said ""Thanks I will contact you shortly"

 

Well almost a week has now passed, I have another real interview for a different factory job tomorrow at the ingeus office they called me to tell me about that 29th and sent a reminder text minutes after the phone call saying: "Your interview is on the 3rd of September at the Ingeus office at 9.30 with **** *****" but said nothing about the sterile production line candidate pool appointment.

 

Today my advisor called me up and said "You didn't attend the candidate pool today." My reply was "which candidate pool? I only know about the Bombardier interview tomorrow." She said: "For Fineleys, we sent you a text out yesterday to remind you" BUT I DID NOT RECEIVE ANY TEXT!! I didn't receive anything regarding this. She checked the "system" and said "It was sent out yesterday, Monday the 1st at 1.32pm so where was you?" I explained "I didn't receive a text" she said my actions are "unacceptable" And went on to say she is "raising a doubt about my willingness to find work to the job centre" despite my efforts of trying to explain it to her.

 

How can I prove that I didn't receive a text?? I can show them my phone but they can just say I deleted it or something. But I honest to God, did not get any text!! Just lately I have had trouble sending texts sometimes I have to resend it 3-4 times and restart my phone to send one message, maybe I have trouble receiving them too, I really dont know, because I don't use text that much anyway!

 

Do I actually stand any chance in proving my case? What can I say/do?

 

I have done everything else they have asked of me. Rarely missed appointments, when I did I had good reason, for example my grandma died last year.

 

I even have an interview tomorrow. Is that not showing willingness to find work? I have had many interviews aside this one by the way and I always provide proof wherever I miss appointments or not.

 

Now I am going to be castrated for something that is not even my fault. :?::-x

 

Please help me.

 

And thanks!

Link to post
Share on other sites

I carnt see how a text message which we all know is know is not the best system for reciving messages at any time, sometimes i dont recive text for two or three days after they are sent, can be classed as writen notice of atendance.

Link to post
Share on other sites

I carnt see how a text message which we all know is know is not the best system for reciving messages at any time, sometimes i dont recive text for two or three days after they are sent, can be classed as writen notice of atendance.

 

 

Well that is exactly how it went. She is reporting me to the Jobcentre for not attending something I didn't even know about, they could have just called me. Obviously there wasn't enough time to send a letter, but they should have made sure I definitely got the message.

 

But then again, I suppose it's one way of getting one person off the unemployment stats.

Link to post
Share on other sites

From Chapter 3a of the Work Programme Provider guidance as issued by the DWP:

 

33. When developing the MAN, you must adhere to the policy, procedural and

legal requirements because a sanction can only be considered for non-

compliance if the participant was correctly notified:

 

[...]

 

Method of sending the MAN

40. The MAN must be either handed directly or posted to the participant. If

it is posted it is deemed to have been received on the second working

day after posting (see above).

41. It is not acceptable to use electronic methods, such as text or email, to

send the MANs to participants. However, it is acceptable to

communicate electronically with participants to remind them of

mandatory (or non mandatory) activities.

 

SMS texts and emails are not valid methods for communicating any mandatory activity - If this Ingeus "adviser" is going to try raising a benefit doubt (a.k.a. a sanction), your first response will be to quote the above guidance.

 

After you have had your "exit review" on completion of your WP sentence, it may prove worthwhile to send a Subject Access Request to the DWP asking for all information held by Ingeus about yourself. There will not be a charge for this and the resulting file may be of use to you should this current dispute get as far as a formal appeal.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

From Chapter 3a of the Work Programme Provider guidance as issued by the DWP:

 

 

 

SMS texts and emails are not valid methods for communicating any mandatory activity - If this Ingeus "adviser" is going to try raising a benefit doubt (a.k.a. a sanction), your first response will be to quote the above guidance.

 

After you have had your "exit review" on completion of your WP sentence, it may prove worthwhile to send a Subject Access Request to the DWP asking for all information held by Ingeus about yourself. There will not be a charge for this and the resulting file may be of use to you should this current dispute get as far as a formal appeal.

 

Thank you for that. I will remind her tomorrow after my interview ;)

Link to post
Share on other sites

Don't 'remind' her - tell your adviser you're reporting her firstly to her manager for failing to follow contractual guidance.. then you're reporting your Ingeus branch to Ingeus head office for failing to follow contractual guidance (this should make the centre manager take notice).. then you're reporting your advisor AND the Ingeus branch to the DWP for failing to follow contractual guidance.

 

..I'd even have the complaint letter all ready and typed up when you next see the advisor. Next move is up to her :) They're definitely in the wong by using texts for mandatory appointments, but better to let your advisor back down rather than fight a sanction referral, even a wrongful one.

Link to post
Share on other sites

Congratulations.

 

When you come to sign off, there is no legal or contractual obligation to tell the JCP why you are closing your claim. If asked, just state "personal reasons" and stick to your guns. This prevents the DWP from passing information about your new employer back to Ingeus and thus frustrates their ability to claim an outcome payment for doing nothing over the last two years.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

Congratulations.

 

When you come to sign off, there is no legal or contractual obligation to tell the JCP why you are closing your claim. If asked, just state "personal reasons" and stick to your guns. This prevents the DWP from passing information about your new employer back to Ingeus and thus frustrates their ability to claim an outcome payment for doing nothing over the last two years.

 

I know, I have done this before, they never bothered me after that

Link to post
Share on other sites

Congratulations on getting the job.

 

 

It may still be a good idea to send the DWP a Subject Access Request (SAR), as Mr P suggests, asking for all information held by them and by Ineus and covering the entire period since you were referred to the WP until you came off it. This could be useful to you if, God forbid, the job does not last and you need to sign on again.

Link to post
Share on other sites

Congratulations on getting the job.

 

 

It may still be a good idea to send the DWP a Subject Access Request (SAR), as Mr P suggests, asking for all information held by them and by Ineus and covering the entire period since you were referred to the WP until you came off it. This could be useful to you if, God forbid, the job does not last and you need to sign on again.

 

Thank you!

 

okay I have spoke to the jobcentre, you were right, they said they can't sanction me because Ingeus didn't inform me with a mandatory notifacation or a letter, they have also.reassured me that I can still sign on during my unpaid training period at work :) I have had a letter from Ingeus saying that I can get an end of work programme report, I'm going to get one, will be useful as toilet paper if nothing else :D I can't wait for tomorrow, I can finally tell them all to f-off. I also managed to ask Ingeus for £20 to get some insoles for my work shoes. I'm also going to ask the jobcentre about some money for traveling. Oo it's finally over! I hope the job lasts, I don't want to go through this again.

Link to post
Share on other sites

I can finally tell them all to f-off.

 

It is indeed quite a liberating experience to go in there with the knowledge that there is absolutely nothing they can do. My last ever "appointment" at A4e was only supposed to be a 30 minute stint, but I stretched to well over an hour, pressed all the wrong (right ?) buttons and elicited a hissy fit from the "adviser" :madgrin: When she started to throw her toys out of the pram, I got up and left and had her chasing me out of the building screaming that I wasn't entitled to travel expenses. To demonstrate her spiteful streak, she tried to raise a couple of sanctions based on false statements claiming that I had threatened and abused staff - One advantage of recording all conversations was that I had evidence to disprove her claims, and I still got my travel expenses refunded :lol:

 

I pity the poor souls that had to see her during the course of the day (mine was the first appointment).

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

Congrats on getting the job. You're now out of the 'system' while Ingeus and the JC are still stuck in it. My heart bleeds for them...

 

Make sure you ask your (former) adviser for a Customer Satisfaction Form won't you? I'm sure you'll fill it in very fairly and without malice ;)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...