Jump to content

  • Tweets

  • Posts

    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
    • Yeah haha I had to do my drivers license literally last week, had completely forgot. Thanks DX,  that's great if they are powerless, but will they ever stop sending letters? I've gotten two just in the last month.
    • stunning aurora going on 1st of the season ...red alert pix from as far south as nth london!   see the glendale aurora APP or Facebook.   ray to 25deg here in far nth scotland   dx  
  • Recommended Topics

  • Our picks

  • Recommended Topics

Please help!!! Audi A4 B8 problems, advice needed!

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2917 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Good evening all,


Thank you first of all for taking the time to read this post.


Approximately 5 weeks ago I purchased an Audi A4 B8 2008 with 75,000 miles on the clock, full Audi service history from a company called Brooklands Motor Centres in Leeds, West Yorkshire.


After owning the car for a few days I noticed immediately the gear changes where stiff and the clutch pedal went down in stages instead of a fluid motion and there was a loud noise when breaking and sharp turning of the vehicle whilst moving.


I phoned Brooklands and they said to bring the car back up for them to inspect, I left the car with them and was phoned a few hours later saying they had changed the front break pads and there was nothing wrong with the gearbox/clutch, within the next 2 days the clutch and gear selection began to get worse, the clutch pedal operation was horrible and selecting first and second gear at times was impossible, I would have to roll the car forward slightly for the gearbox to slip in to first. Luckily my family are all grease monkeys and they checked the work on the front breaks, they all said Brooklands had not changed the pads at all, they hadn't even greased the sliders, the noise continued from the breaks.


At this point I was annoyed and returned the car again unannounced and said I wasn't happy with the car and I thought they had made a mistake with the gearbox/clutch and hadn't carried out the work on the breaks properly, they took the car again for a full day and said they had now changed the pads, greased the sliders and changed the gearbox oil.


I knew instantly they where trying to make cheap fixes to the vehicle in the hope I would fade away, after the car was returned to me by this point I was furious but gave them the benefit of the doubt and took the car away, the very next day the clutch was worse and by this stage I had my family look at the car who said it sounds like the clutch fingers have collapsed, I instantly took the car back to Brooklands, bypassed the sales staff and went straight to the head mechanic who tried the clutch and said instantly the car needed a new clutch/flywheel and the noise was actually coming from my back breaks and needed new pads and disks.


Finally I thought I was over the worst and could look forward to enjoying my new car, 3 days after Brooklands having my car for the clutch repair Brooklands phoned and said 'sorry matthew we had to send the work out and when they fitted a new LUK clucth kit it wouldn't engage reverse or 1st gear so we have to strip the gearbox down and replace the clutch again, 6 days later I finally had the car returned, clutch felt ok but very heavy to engage but the clutch pedal operation no longer went down in stages and couldn't hear the clutch from the engine bay but at times I noticed the pedal would never fully release to it's normal position.


Less then a week of having the car the problem returned, the clutch pedal is pushing down in stages and you can clearly hear the clutch operation from the engine bay and the gear changes are so stiff and difficult.


I have now returned the car today and the attitude of there staff is unbelievable, they talked to me like I'm a nuisance, in total I have taken 5 days off work, have had no access to the car for approx 8 days and they have no respect for the fact I put my faith in there company to sell me a reliable car for me and my 3 year old daughter and all I have so far is a piece of crap with an expensive Audi badge on.


I have notified the company I took the finance out with Santander but need advice on what I can do as a consumer, am I able to ask for a refund or a replacement car, what would be the next sensible steps?


Thank you in advance,


Matt Wilson

Link to post
Share on other sites

If it was a Santander "Motor Loan" you obtained then afraid to say that you are on your own. I was done with this "Terminology" as it is only a fancy name for a personal loan----checked it out with authorities.

If it was proper HP then Santander actually own the car and must help you.

Link to post
Share on other sites

Hi guys,


sorry it's proper HP finance it's not a loan.


I've contacted Santander and they have said they will send me some complaints forms, is that all I need to do at the moment?



Link to post
Share on other sites

No, that's not enough. It is their car and it is their responsibility to get it fixed.



This is from Trading Standards:




This type of credit is commonly used to fund the purchase of vehicles. When you agree to buy a car on hire purchase, the garage sells the car to the creditor (finance company) which, in turn, hires the car to you with an option to purchase. The creditor owns the car and ownership does not pass to you until the last payment has been made. During this time, you cannot sell the vehicle without the creditor's permission as you are not the legal owner.

You are not bound to purchase the vehicle as the agreement gives you a right of termination under certain conditions (see below).


Your contract is with the creditor and not the supplier of the goods. It is, therefore, the creditor that has a contractual responsibility to you if the item is faulty. If you have a complaint, your letter should be sent to the creditor, with a copy to the supplier.


See our leaflet 'Writing an effective letter of complaint' for template letters you can use should this situation arise.

Link to post
Share on other sites


  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...