I just sent a WhatsApp tonight saying I just want to forget the whole thing and move on so..... I've got baby due soon and other stuff going on, thought it'd be pretty straight forward but the legal team stuff worries me idk why

Letter of claim hmm, I mean I text the dealer director asking to make amends now so...... Just don't expect them to roll over and pay back £37,000

But why the 14 days to get back to me cos I threatened legal action

I want too, cos I know technically the law is on my side... But all he has to do is turn around and say legal team doesn't agree etc etc, then I've got to go to court to prove it and it could end up a right mess

Well tbh with everything I've got going on atm I didn't fight it.... I highly doubt his legal team is going to agree with giving me all a full refund so ....

Yes

Close this please

I mean the contract was already concluded by then. They even know the delivery company as they have dropped cars off etc. I mean of course I'm going to want to know if there's any damage on the car before it leaves them? That's normal, I did ask if he "normally" walks around the vehicle as part of his service and he said yes. End of day they admit I paid a deposit off site, the phone call they refer to was basically me asking how long the warranty was. Not one mention of rights to cancel/t&cs relating to distance selling

They are talking about the delivery trailer company who came to inspect the vehicle before loading it onto the trailer

Ah funnily enough they have just replied through email. "We have discussed this with our legal team, and looked at all of the information regarding the purchase of the vehicle. Whilst you did pay a deposit remotely for the Vehicle, you had a representative visit our premises who did inspect the vehicle on your behalf before delivering the vehicle to yourself under your instruction and paid for by yourself. Furthermore, we confirmed through telecom amongst our many discussions before you paid the holding fee that the holding fee was fully refundable, your representative informed you of any damage to the vehicle or indeed if you were to change your mind and not want to go ahead with the purchase for any reason. The above means that this sale is not classed as a ‘distance sale’"

Didn't get a response yesterday, finally managed to get the letter physically sent off today via first class signed for, guessing if no response or response I'm not happy with, next step would be letter before action?

Any idea looking at legislation, when the vehicle was purchased I organised my own trailer delivery company at my own cost. Now I'm cancelling the contract, I'm some 3 hours away from the dealer who's responsible for collecting the vehicle

"If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price." So this doesn't apply? I have travelled 1000 miles in the 7 weeks, but cos they've not given a T&C the above doesn't reply?

Can they deduct for mileage, wear and tear etc?

Well not short term right to reject, but under Distance Selling Regs extended due to no contract information provided on rights to cancel. Should I just await there response after Monday?