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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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DW Fitness Membership cancellation after 1 day


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Hi,

 

Bit of a strange one this,

 

 

I took out a gym membership with DW Fitness on 28th April 2014 and

that same day I found out that my Wife was pregnant.

 

 

Thinking that the added monthly cost would be better spent elsewhere

I called the gym the next day to ask if they would agree in this instance to cancel it

as I have had not used the service and I could do with using the money elsewhere.

 

The manager instantly stated that this was a 6 month agreement taken out in good faith,

which I agree is correct, however, I kindly asked he if would consider.

 

 

He advised me that he couldn't make that decision without speaking to someone at head office

as it was not something which has happened before.

 

 

I have sent an email as requested to the gym and i received no reply some 7 days later,

 

 

I have again emailed him today and he has since left a voice mail to say that as he thought,

he doesn't 'think' that it can be cancelled and the 6 month period must be honoured.

 

Now, I was considered biting the bullet and completed the six months,

however, in the past week my Wife has been rather ill with severe nausea known as HG for short.

This has left her more or less bed bound for 4 days with no sign of improving at present,

meaning I am now having to care for her and our 7 year old,

meaning the gym is not likely to happen any time soon.

 

I appreciate the 6 month contract agreement,

 

 

does anyone know of any compassionate grounds where they may listen and understand my request?

 

Many thanks

 

Martin

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There is pretty well no compassion with Gym clubs. They make a very significant amount of their money from cancellations. In fact it is the Cancellation Industry.

 

Did you take out your membership over the counter or online? On line - you would have a 14 day cooling off period (is that right - 14??) or 7.

 

Under UTCCR they are not allowed to charge a disproportionate amount for cancellation and so you may want merely to give them one months notice and cancel your DD immediately - or did you pay them upfront?

 

If you paid them upfront then it is probably not worth doing very much about it - except to spread the word what a hard-hearted pitiless bunch they are.

Where is this one based?

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I see that you DW manager has decided not to apply the exception at:-

 

pera.12.2 - http://www.dwfitnessclubs.com/terms-conditions

 

if none of the above circumstances in (2) apply and you are affected by other unforeseen extenuating circumstances, we may at our discretion (and on an individual basis) consider a request by you to cancel your membership. Any such request shall be made to your Local Club manager;

That makes him even more hard-hearted

 

 

By the way, I notice that para. 14.1

should we cancel your membership under paragraph 15 below you will not be entitled to a refund (pro-rata or otherwise) for any of your membership fees)
... is an unenforceable contractual term
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Have you sent a letter/email to their Head office/Registered office ?

 

Hi, at present I have only liaised with the local manager as it wanted to give him the opportunity to resolve this for me. I am going to speak to him tomorrow and she what he had to say as he had left when I returned his voice mail.

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There is pretty well no compassion with Gym clubs. They make a very significant amount of their money from cancellations. In fact it is the Cancellation Industry.

 

Did you take out your membership over the counter or online? On line - you would have a 14 day cooling off period (is that right - 14??) or 7.

 

Under UTCCR they are not allowed to charge a disproportionate amount for cancellation and so you may want merely to give them one months notice and cancel your DD immediately - or did you pay them upfront?

 

If you paid them upfront then it is probably not worth doing very much about it - except to spread the word what a hard-hearted pitiless bunch they are.

Where is this one based?

 

Hi, I took the membership out in the gym so unfortunately the 14 day cooling off does not apply.

 

I have agreed to pay via DD and to date I have paid for the month of May upfront and I have yet to make a payment via DD. If I give them one months notice would they be acting out of line if they were to charge me the full 6 months?

 

This one is based in Tunstall. Stoke On Trent.

 

Thank you

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Bankfodder

 

Thank you, I will mention both points to our hard hearted manager tomorrow to see if he had softened overnight.

 

To clarify is the second point unenforceable under any circumstance?

 

Thanks again.

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Hi Martin and welcome to CAG

 

As BF says, gyms have an awful reputation with cancellations generally. Even when you are entitled to cancel, they can make it difficult, as shown in this case earlier today - http://www.consumeractiongroup.co.uk/forum/showthread.php?423888-Gym-cancellation-of-membership-and-ARC-and-now-solicitors-letter-re-small-claims-court

 

I would certainly remind the manager of Term 12(2) which give him personally the discretion to release you from the agreement in unforeseen extenuating circumstances. See if he is willing to budge and release you from the agreement.

 

If this fails, you could complain to the Head Office but experience here suggests that may not get the desired result.

 

That leaves the option of contesting the agreement based on it's unfairness to you as a consumer. Eg Term 8 and Term 14(3) both refer to them charging a £25 admin fee. Such a fee does not reflect the costs incurred by them, caused by your actions and, as such, the fees are penalties and unenforceable. You could argue that you refuse to be bound by terms that are so unfair and the imposition of them puts them in breach.

 

Let us know how you get on .............

 

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Bankfodder

 

To clarify is the second point unenforceable under any circumstance?

 

Thanks again.

 

I would say so. It is punitive. If the gym feels that they have to terminate someone's membership, then effectively they are saying that the member has seriously breached the contract in some way by their behaviour. The gym would only be allowed to recoup any losses incurred. They are not entitled to impose a forfeiture of money which effectively amounts to a punishment or a fine.

 

However, the invalidity of a single term which is not core to the purpose of the contract, does not invalidate the entire contract.

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