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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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brighthouse osc reclaiming idiot proof guide please


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Good Morning bluegirl83

 

We have some news for you and kindly request that you contact our Customer Relations Team on 0800 526 069 or email us quoting your reference F0697870 so that we can update you with regards to your enquiry.

 

Please continue to update this thread with any feedback you may have.

 

 

Many Thanks

 

Jason

 

Web Relations Team

 

 

Hi have you got an email address and who do I address it to?

 

Thanks

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Hold up. Why are you telling them to get in contact with you jason. Surely you should be contacting them.

 

bluegirl, be careful. They could try and offer you a reclaim that is much lower than what you are actually owed.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi bluegirl83,

 

I apologise for not mentioning our email address in my previous post - please send us an email at [email protected] and quote your reference F0697870.

 

In your email, please confirm your account details so that we can verify your the account holder and we can update you accordingly.

 

The account details we would require are: account name, address and the store your account is with.

 

Many Thanks

 

Jason

 

Web Relations Team

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Hi bluegirl83,

 

I apologise for not mentioning our email address in my previous post - please send us an email at [email protected] and quote your reference F0697870.

 

In your email, please confirm your account details so that we can verify your the account holder and we can update you accordingly.

 

The account details we would require are: account name, address and the store your account is with.

 

Many Thanks

 

Jason

 

Web Relations Team

 

I've just sent another email with those details on and the reference number in the subject line.

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Got my letter from Bh yesterday. They have said because I signed the forms and initialed the explanatory notes that they cannot refund me. Yes it was all signed by me because like a number of other people on this forum I was told I HAD to have them or I couldn't have the products. Is there any further action I could take?

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Yep. Time to go through the FOS. BH are lying and doing their usual tricks again to make profit off the vulnerable.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yep. Time to go through the FOS. BH are lying and doing their usual tricks again to make profit off the vulnerable.

 

Thanks, I will go on the site today and get all the forms and send off. I will keep this thread updated.

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IIRC, Welcome FInance used to do exactly the same thing. And we all know what happened with them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Got my letter from Bh yesterday. They have said because I signed the forms and initialed the explanatory notes that they cannot refund me. Yes it was all signed by me because like a number of other people on this forum I was told I HAD to have them or I couldn't have the products. Is there any further action I could take?

 

 

Hi there,

 

That's the same letter as i got from them! just delaying tactics as they know they don't have a leg to stand on and this is why they have new agreements now! as they come under the spot light of the FCA now and not the FOS, all my paper work is with the FOS and i'm waiting for them to deal with it, but they are taking there time, if i don't hear anything by the end of next month i will be taking BH to Court!! see all this delaying tactics is dumb as more interest! will be added as some months have past, so the longer they delay the more they have to pay!

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Use court as a last resort. Exhaust all other methods of getting your money back first, as it will look better to a court, then if you go straight to them as soon as they say " we wont pay you".

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Use court as a last resort. Exhaust all other methods of getting your money back first, as it will look better to a court, then if you go straight to them as soon as they say " we wont pay you".

 

Good point! ;)

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