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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RLP replied to my One Liner of No Debt owed - help


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Some of the retailers will already have concern, especially after the Oxford case. Thats why some retailers have dumped RLP

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Look at it from a retailer's viewpoint - make a bit of cash you otherwise wouldn't have had, even when you've recovered goods intact. When (and I suspect it will be when and not if), an innocent or vulnerable person harms themselves under RLP's bullying, and the story hits the media, retailers will drop them like a hot potato, and claim they weren't aware of their methods.

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Bet it wont stop RLP claiming that they had nothing to do with it and the innocent party had various mental conditions.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Cheers guys

 

I will now wait for the next letter, is there no reply that will stop them dead in there tracks. Surely a good solicitor could put a good response together and show how bad there system is. Similar to the template that is sent to the so called debt collectors that RLP send in.

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RLP seem to be deaf to pretty much everything. The only thing we advise sending is the one line letter saying "Any liability to you or any 3rd party associated with you is denied. No further correspondance will be entered into, and continued communication will be considered harassment and will be pursued through the courts".

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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  • 1 month later...

This is a new letter I got if it helps. Anyone seen this one ?

 

 

Without Prejudice Save as to Costs

Claimant’s Offer to Settle Claim Pursuant to Part 36 Civil Procedure Rules 1998 (“CPR”)

 

As you are aware, we act on behalf of our client in relation to the incident as referenced above. We note you have not responded to our letter dated

 

We have advised our client that there is sufficient evidence to proceed.

 

That being said, in the spirit of compromise, we are instructed to make an offer to settle our client’s claim pursuant to Part 36 CPR.

 

Our client is willing to accept £95.00 in full and final settlement of the claim, including interest accruing, and any potential set off or counterclaim.

The offer is made pursuant to Part 36 CPR and is intended to have the consequences of Part 36 CPR. If you wish to accept the offer, please respond within 21 days of the date of this offer to advise us. If you require a longer period to consider the offer and take legal advice, please advise us within 23 days.

 

If you wish to accept the offer, you are required to confirm your acceptance in writing. For your ease, we have attached an acceptance form for completion and return. If the offer is accepted, payment will be due within 14 days of acceptance. If you require longer than 14 days to pay, please advise us by completing the relevant section on the acceptance form, as our client is willing to consider a number of payment options.

 

If you do not wish to accept the offer, you may forward further information with evidence in support of your circumstances together with proposals for settlement, for our client to consider.

 

Regrettably, if we do not hear from you, we will take our client’s further instructions, which will put you at risk of the case proceeding.

 

You are strongly urged to seek legal advice in this matter given the risk you are putting yourself at. We recommend that you seek advice from a suitably qualified and experienced legal adviser, in the area of civil law and procedure, and the tort of conversion. This advice can sometimes be available free at a Law Centre, or under an existing insurance policy.

We await hearing from you within the next 21 days.

 

Yours sincerely

 

Legal Department | RLP |Tel:0844 893 2181 |Fax: 0844 893 2191

Email:[email protected] |Web:www.lossprevention.co.uk | PO Box 5413, Nottingham, NG7 2BJ

download?mid=2%5f0%5f0%5f1%5f49146%5fAIpEfbwAAIe1UX5rSwz2NxHODjg&pid=1.2&fid=Inbox&inline=1&appid=YahooMailNeoCL

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That type of letter is usually only sent out after a claim has been issued ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Most likely no claim has been sent out, and RLP are seeking to mislead the receiver as SP said, in hopes that they back down and give in.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They are also so legit, they operate using masked phone numbers and use a PO box instead of a solid address :roll:

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They are also so legit, they operate using masked phone numbers and use a PO box instead of a solid address :roll:

 

I wouldn't be surprised if La Lambert claims that the PO box is a security measure designed to protect against all the threats she claims RLP receives, but I suspect it's really because RLP's physical offices are in a very unprepossessing 'rent a desk' business centre in a Nottingham back street.

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What amazes me is that a so called proffesional company haggles over money by reducing it to a lower figure. How would that stand up in court ?

 

Well sir/madam due to the cost of security blah blah blah you owe our clients £146.00 but now we can,t get the full amount from you we will drop it to £96. I will try that with a solicitor next time I use one. I wonder if they would except a goat and two chickens at least jackie wouldn,t go hungary.

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  • 2 months later...

This is the latest letter I have now received asking once again for the full amount.

 

Our Client

Incident

 

Amount Outstanding £147.50

 

As you are aware, we act on behalf of our client in relation to the incident as referenced as above. We note you have not responded to our letter datd --/--/--

 

There is sufficient evidence to establish liability. Our client is therefore in a position to issue proceedings against you, without any further reference to you, and reserve its right to do so. Although the true cost which our client incurred as a result of your wrongful act is greater than the sums claimed, we are instructed to recover the contribution to the loss as previously notified.

 

We take this opportunity of confirming the position regarding your data. As previously advised, our client has passed us your information, the information regarding the incident and any supporting evidence, in order to pursue a civil claim. We rely upon our clients description as an accurate account of the incident. It is therefore important that if there are any circumstances, that you have not already made us aware of, which you may consider relevant to the incident, to advise us without any further delay, in order to ensure that an accurate record is retained.

 

The information we hold may now be passed to the police or other crime initiatives in the interest of preventing and detecting crime and may be available to members of a closed user group for employment screening. Please note, employment screening may only be conducted with your prior consent.

 

Our client considers it is reasonable to give you one final opportunity to take some proper legal advice, and to address this matter.

 

Whilst there is no legal obligation to consider mitigating circumstances in civil proceedings, our client operates civil recovery within a set of core principles which were initially agreed upon with ACPO. These have been developed further since then to ensure further protection of those who may be considered vulnerable, those with mitigating circumstances or those in long term financial hardship. If you consider this may apply to you, it is important that you notify us of your circumstances.

 

If we do not hear from you within the next 14 days, with you reasonable settlement proposals, or with any information relevant to this matter, it will either be issued, or passed to a specialist company which recovers debts and undisputed claims for damages.

 

If you wish to make an offer, please contact our collection department on 0844 245 1145.

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Its one of the usual letters jackie sends out. Seriously, I wonder when she will get shut down. Maybe her letters give the authorities a good laugh.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Dear Sir/Madam/Empty Desk,

 

Please please please please please please tyake me to court where you can explain how this amount is a true representation of the loss incurred by your client, by the activities you allege and which allegedly resulted in nothing being taken from your client. I look forward to hear your explanation before a judge.

 

Until you are in this position, please feel free to Foxtrot Oscar

 

Yours etc

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she doesn't say legal proceedings like the last copy of that letter here.

 

just 'proceedings' ....most speculative invoices. interesting.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello again Paws, thank you for the latest letter. :)

 

or passed to a specialist company which recovers debts and undisputed claims for damages.

 

Undisputed claim? Is that a new one from RLP? Maybe it's a way of getting around saying there is no debt.

 

HB

Illegitimi non carborundum

 

 

 

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This is the latest letter I have now received asking once again for the full amount.

 

Our Client

Incident

 

Amount Outstanding £147.50

 

As you are aware, we act on behalf of our client in relation to the incident as referenced as above. We note you have not responded to our letter datd --/--/--

 

There is sufficient evidence to establish liability. Our client is therefore in a position to issue proceedings against you, without any further reference to you, and reserve its right to do so. Although the true cost which our client incurred as a result of your wrongful act is greater than the sums claimed, we are instructed to recover the contribution to the loss as previously notified.

 

We take this opportunity of confirming the position regarding your data. As previously advised, our client has passed us your information, the information regarding the incident and any supporting evidence, in order to pursue a civil claim. We rely upon our clients description as an accurate account of the incident. It is therefore important that if there are any circumstances, that you have not already made us aware of, which you may consider relevant to the incident, to advise us without any further delay, in order to ensure that an accurate record is retained.

 

The information we hold may now be passed to the police or other crime initiatives in the interest of preventing and detecting crime and may be available to members of a closed user group for employment screening. Please note, employment screening may only be conducted with your prior consent.

 

Our client considers it is reasonable to give you one final opportunity to take some proper legal advice, and to address this matter.

 

Whilst there is no legal obligation to consider mitigating circumstances in civil proceedings, our client operates civil recovery within a set of core principles which were initially agreed upon with ACPO. These have been developed further since then to ensure further protection of those who may be considered vulnerable, those with mitigating circumstances or those in long term financial hardship. If you consider this may apply to you, it is important that you notify us of your circumstances.

 

If we do not hear from you within the next 14 days, with you reasonable settlement proposals, or with any information relevant to this matter, it will either be issued, or passed to a specialist company which recovers debts and undisputed claims for damages.

 

If you wish to make an offer, please contact our collection department on 0844 245 1145.

 

 

The content of this letter borders on blackmail, IMHO !

 

I am not sure how the author of the letter can use RLP and principles in the same letter either ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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One of these days, someone is going to take this woman and her company to court and see how they fare. I know about the oxford case, but what is really needed is a full trial about her business ethics and pratices.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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How can they offer me a payment of £95 then put it back up to £147.50 ? I will keep posting the letters as they come.

 

 

I fear that if you imagine that RLP might act in a rational or professional way, you will be waiting an awfully long time.

 

We have seen that letter before - or at least bits of it. I suspect that Jackie is a proficient cut n' paste artiste, especially where grandiose-sounding legal terms are concerned.

 

I wonder if the 'undisputed claims for damages' bit is an attempt to justify DCAs trying to collect non-existent debts, in breach of their licences? It strikes me that not making contact (or sending the one-liner denial of liability letter), annoys Jackie almost as much as not paying her speculative invoices. Which is nice.

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The content of this letter borders on blackmail, IMHO !

 

I am not sure how the author of the letter can use RLP and principles in the same letter either ?

 

That's my take on the letter too - they will report the OP to the police unless they pay up!

 

Given the "may be passed to a specialist company which recovers debts and undisputed claims for damages." if the single line denial of liability hasn't already been sent then now is the time. That might open up a possibility of a claim against RLP if they did pass on a disputed claim to a DCA!

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Hi 2Grumpy

I did send the single line denial of liability some time ago, and I did get a reply if you read through the post you will be able to read it. I will be putting all the letters I receive onto this post just in case anything new crops up. All the best Paws

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