CitiFinancial giving runaround

[popeye1948]

Hi folks,

 

any advice on the following would be appreciated,

 

sent a claim in to CitiFinancial for PPI refund,

they have agreed to refund approx. £800.

 

However they are now saying that they notice from their records that my address has changed.

 

Ive very recently moved back home to my parents so cannot provide them with current bills, council tax etc which they are requesting.

 

However I am positive that I gave my parents current address when I took out the loan for which the PPi settlement has been agreed.

 

MY parents are willing to provide the details they requested with their names on them

and written confirmation that I reside at their address but CitiFinancial are not accepting this!

 

Any ideas on how to proceed anyone.

 

 

Thanks

[popeye1948]

Update to my post of 26 feb, although CitiFinance have agreed that they will refund me £800 for a misold PPI they have refused to issue the cheque because they say the address on the agreement does not match their records, I have received two further letters this morning saying that the complaint cannot be upheld because my current address does not match their records and then gives a list of confirmations of change of address and a whole host of other seemingly impossible information they need!! Surely if they have upheld the complaint that should stand, and why on earth a change of address, which I have confirmed with them, is not a reason to reject the claim or indeed not pay out for the claim!! exasperated is to small a word to use with these people, can anyone help or advise?