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Touch Screen Nightmare Pavillion G6


susijan
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Last December I purchased an HP Pavillion G6-2240 ea laptop from PC World.

 

 

This had Touchscreen capability.

 

 

My son and my sister were with me and we all saw it demonstrated.

They paid for it as a present to me.

I collected the laptop a few days later and was given instructions on how to use the touch screen.

 

 

About 8 weeks ago the touch screen stopped working.

 

 

I contacted the Knowhow Team and was told that this model did NOT have Touchscreen.

The Technician just didn't believe me.

I felt very silly, and insisted it was on the laptop when I bought it.

He advised me to take it back to the store in Fulham where it was purchased.

Here I was told the same thing.

 

 

I was advised to save all my files on a USB stick and put it back to factory reset.

I have done this but to no avail.

 

 

Someone somewhere at PC World must know what has happened.

Has anyone else had this problem?

Can anyone help me.

My guarantee runs out on Dec 8th and before I renew,

I want this mystery solved!

 

 

This laptop was bought because it was a touchscreen.

Oh and surprise surprise,

I am told this model is now discontinued.

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Your guarantee lasts a few years under SOGA. THe warranty you were tricked into buying is in ADDITION to your statutory rights.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Are you sure that you are quoting the correct model, and if so, are you sure it has touchscreen?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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2240? with a touch screen - not as far as I know

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for your reply renegadeimp.

On the actual laptop there is a sticker E2 VISION AMD. The Box has Pavillion g6 - 2240ea. I did question Pc World if it was in the correct box but was assured by them it was that model. Yes it did have a touchscreen

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have you got the lappy still?

 

 

give us the details of the hp label & model number on the bottom.

 

 

there were 'odd ball' issues within each series under the EU or EA suffix

 

 

like the TA1138ea that was touchscreen foldable tablet

that was on vista x64

 

 

and only worked as a touchscreen on vista x64

on win 7 it don't work!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Forget the box. They could have thrown it in a random one. Im thinking you may have to do a dxdiag, or something similar, so we can see if the specs match up.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The specification of the model you have quoted DOES NOT have a touchscreen. Can you use if to connect to the HP website, and run the utility availale there that identifies the correct model number for you laptop.

 

if you go to this URL http://www8.hp.com/uk/en/drivers.html there is a link on the screen "Detect my Model", press the "Find Now" button, and let the website identify your model number. You need to install some software from HP for this to work properly, agree to the software installation. When you have found the correct model number then use the HP website to check the product specification

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E2 VISION AMD. certainly gave touch capability and would be silly to install that without the lappy having a touchscreen.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

As a first post I will make this informative as possible,

 

The laptop you purchased is NOT and was NEVER a touchscreen, the tutorial service you would have received is based on your machine and your machine only which the touchpad on 'said' laptop would have multi touch gestures and able you to use Windows 8 in a different fashion, you have no right under SOGA as the machine is now nearly 12 months old and you have failed to recognise the machine you have purchased is actually one you probably now know you didn't want and are attempting to change this case.

 

Fact or Fiction?

 

I can only try to help

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yes I thought about the muti function touchpad aspect too.

 

 

but why fit ane2 vision chip in a lappy without a touchscreen rather a waste?

 

 

I think the OP has the model number wrong

 

 

and needs to quote the HP label on the bottom.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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E2 vision chip with a touch screen would be a nightmare, A4 is currently the lowest chipset they use for 'mainstream' touchscreen laptops and have done for considerable time, if you custom built it (AKA not PC World) I don't think its even possible.

 

A range is for high spec and touch, E range is for basic home user.

 

, (Bar one acer desktop on an E1 that got recalled)

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before you go blaming the user - who i am sure if he was using touch screen for a while would have noticed that it wasnt working

 

double check the laptop it has been known for things to be in the wrong box

 

the model number on the latest hps is under the battery if the battery is removable

if its non-removable battery then it should be on the sticker with two barcodes

 

if its anything like some of the acer touchscreens then its quite possible for the touchscreen control board on the top of the lcd to become unplugged through general use, some of the acer ones are tightly cabled and slide loose

Edited by labrat

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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The last reply was not meant for you labrat. it was to the person who accused me of trying to get a new laptop and that I was not genuine

Edited by susijan
I had put the wrong name on it
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Thanks to everyone who has given me positive feedback. I have looked under the battery as suggested, and found the following references:

 

Product No.: C4M13EA#ABU

Model:g6-2240

 

Does this mean anything to anyone?

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi porkyp1G,.

 

I really can't understand it either. I feel helpless about the situation. The touchscreen, definitely worked, I was given instruction on this laptop at the store. I just cannot make sense of it. Since I have restored it to factory setting I have lost Windows Office. It was installed by PCW. I have the key but when I enter it for a restore, I am told the registration is not eligble. Going back again to the store to day, to see if the can reload Windows. Many Thanks Susijan

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One question. Have YOU ever used the touchscreen on the laptop while you were at home?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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