Tesco broadband have now passed my debt to moorecroft..help!

[sash knighton]

Hi Caggers

 

I have just had a call of the lovely moorcroft group about my debt with Tesco broadband.

 

I was with tesco for my internet,

they gave me a go live date and it didnt happen,

apparently there was a issue with their side,

even though i told them it needs to be switched from fibre optic tonormal broadband,

 

 

after about 1 month with no internet they decided to listen and send a engineer out and he sorted the problem.

 

 

I received my 1st bill which i disputed because i had no internet for that month,

in the end they knocked the internet bill off and gave me 10,000 clubcard points as a good will gesture

(As this solves unhappy customers).

 

Then as i thought everything was going well, one minute i could get online then the next i couldnt

this happened quite frequent, so

i was constantly calling them and them problem kept getting fixed without telling me why this was happening.

 

I changed provider in the end as it was becoming a joke,

 

 

a few months have now passed and

 

 

today i received a call off Moorcroft demanding the bill and early temination fee paid today,

obviously i told the to take a long walk of a high cliff,

as i have asked tesco to give me a valid expaination why i was having all these problems

and that why should i pay the early termination fee when it was them who broke the terms and conditions

by not providing me with the service i requested by being disconnected from the internet from time to time.

 

Moorcroft asked me to contact them again and talk to them,

I told them had written to them but no reply appart from moorcroft harrsing me.

 

Sorry for the long post but could someone give me some advice what to do next

[dx100uk]

well certainly don't entertain moorcrap that's for sure

 

 

stay off that phone.

 

 

time for a complaint to Tesco CEO?

 

 

dx

[dx100uk]

check they've not trashed your CRA file too.

 

 

I've seen that before!!

 

 

dx

[sash knighton]

will do cheers dx, is there a address i can contact the ceo of tesco

[renegadeimp]

http://www.ceoemail.com/s.php?id=9627

[renegadeimp]

Or http://www.ceoemail.com/s.php?id=9138 to go even higher

[sash knighton]

cheers i will let you know how i get on

[Conniff]

Remember, contracts are two way, as you are seeing if you don't keep your side of the contract they bug you, well it would seem in your case, it was them that failed to keep to the contract, let them know that.

[Bazooka Boo]

Defo keep an eye on your credit file any adverse data they might put on there could earn you four figures if they fail to remove it!

 

And as for moorcr@p pah laugh. I almost paid my poll tax!

Ignore them and deal with Tesco direct, this is their sole responsibility,

passing it onto a tame DCA won't do them any favours.

[sash knighton]

Just a updateThe letter is in the post recorded and with everything that i have explained to you all, and gave 14 days to reply. will all keep you posted if i get anymore letters, call, emails etc