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    • They said hi is this (name) I said no and they asked if he’s there tell him to contact us in regards to Sainsbury’s  I said ok bye
    • Block the number and ignore them.
    • How did the conversation go? See what other think but I'm not sure you need to speak to them. HB
    • Dwf have contacted me by telephone  I haven’t confirmed anything 
    • Now received a pack from Barclays Marked " Personal Data Request" and "Start of Right of Access Response" It was sent by their General data protection Team and includes details for a loan account and a credit card. The loan details includes a copy of a signed Credit Agreement regulated by the Consumer Credit Act 1974, signed by me and dated 2/9/2004. It refers to Terms and conditions overleaf, but copies of these were not included in the package just received. The Original Loan expiry date was September 2009. Barclaycard: Their records indicate Last Billed 15/03/2024 (not rcvd. by me) Last date account in order and not delinquent 15/03/2024. Date account closed 31/12/9999 (!), They show "Account not in Collections" and last payment posted 16/04/2007(!) also Last Payment Recorded as 02/10/2023. In their memo Details section: Section 78 Outcome "unenforceable" recorded on 12/10/2023. As stated in this thread, I had been paying off both the loan and card. I had stopped paying the card but am still paying the loan's nominal monthly payments.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Flood Damage Excess Liability


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Hello. My car got damaged by flooding (in a car park) last week and has been confirmed as a total loss; my insurance have advised I would be liable for the excess as ''they can't claim it off the weather'', however, I don't see why I should be liable as it wasn't my fault - can anyone advise if this policy is standard or if there is anything I can do? Thanks

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Hello. My car got damaged by flooding (in a car park) last week and has been confirmed as a total loss; my insurance have advised I would be liable for the excess as ''they can't claim it off the weather'', however, I don't see why I should be liable as it wasn't my fault - can anyone advise if this policy is standard or if there is anything I can do? Thanks

 

It is not a fault excess. It is an own damage excess which is deducted when you claim off your policy for damage to your car. If someone else caused an accident, it is then possible to claim it back from them. If you don't like having an excess then shop around for a policy without an excess, but expect to pay a higher premium.

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Unclebulgaria is correct, an excess whether compulsory or voluntary for own damage is payable by the policyholder irrespective of blame. If however the incident was not your fault and an identifiable third party is responsible then it may be possible to recover your excess and any other out of pocket expenses.

If you were in a car park where you had to pay then you may be in a position to recover from them.

It's worth a try doing so as unless your insurer can recover too, you will probably lose part of your NCD.

:p :p If my advice as been of help, please give me a quick click on the scales to your right ;) ;) :)
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