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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have just been informed that the first of three statutory instruments....The Taking of Control of Goods Regulations 2013......which will underpin the Government's package of reforms to bailiff law will be laid in Parliament today.

 

I will post a link later and I will also post further information that I received today.

 

PS: The Taking Control of Goods Regulations will be implemented in April 2014.

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Thanks TT, will read it up later

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I have not had time to read the Regulations but taking a quick glance I am amazed at Regulation 6. This cannot be right as this will simply mean that bailiffs will "seize" vehicles and other items that do not belong to them knowing that the only option is that the owner will have to pay legal fees by applying to court......

 

 

More later....

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Payments into court by third party: underpayments49.—(1) Any underpayment to be determined by reference to an independent valuation under paragraph 60(5) of Schedule 12 must be undertaken by a qualified independent valuer.

(2) Any underpayment determined by the qualified independent valuer must be paid within 14 clear days after provision of a copy of the valuation to the applicant.

 

Does this mean what it looks like? Third parties paying to redeem their goods seized for another's debt?

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Brassnecked

 

My understanding is the same as yours and if correct, this will be the biggest mistake that the Ministry of Justice could ever make. This clause has the potential for bailiffs to seize cars like never before.

 

I hope to goodness that I am wrong....in particular given that there will NOT be a complaints body ....

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Brassnecked

 

My understanding is the same as yours and if correct, this will be the biggest mistake that the Ministry of Justice could ever make. This clause has the potential for bailiffs to seize cars like never before.

 

I hope to goodness that I am in particular given that there will NOT be a complaints body ....

 

It could mean a car belonging to a randomer will be taken and sold and the third party may have to discharge the debt to reclaim it, or engage in expensive litigation to get it back, all within 5 days, very iffy imho

 

I can see the "law of Unintended consequences" kicking in, and a major backlash against the Enforcement industry, as a whole when tehy take and sell a Motability car totally ultra vires their power, but looking at the clause they would be quite entitled to do so.

Edited by brassnecked

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I don't think they will be able to sieze 3rd parties goods because the TC&E Act 2007,part 3 (which is also projected to come into play at the same time) has excellent clarification on what is required to conduct a lawful levy.To impound a vehicle,or anything else for that matter,the act states that a bailiff must comply with schedule 12,section 13.

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I don't think they will be able to sieze 3rd parties goods because the TC&E Act 2007,part 3 (which is also projected to come into play at the same time) has excellent clarification on what is required to conduct a lawful levy.To impound a vehicle,or anything else for that matter,the act states that a bailiff must comply with schedule 12,section 13.

I will have to read and cross reference the sections to see how and why mistakes will inevitably be made, this also removes the Sunday prohibition on bailiffs/HCEO, they can now call any day of the week.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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In addition to the release of the Taking Control of Goods Regulations 2013 I also received the following from the Ministry of Justice:

 

 

Taking Control of Goods Regulations will be implemented in April 2014. They will be followed by regulations - which we intend to lay in the autumn - that will specify the fees an enforcement agent is allowed to charge as well as a further instrument which will set out the requirements an individual must meet, including certification and training, before they can work as an enforcement agent. This latter instrument will also include details of the complaints processes which will be available.

These instruments will be implemented alongside the Taking Control of Goods Regulations in April 2014.

 

It has been necessary to lay the Taking Control of Goods Regulations ahead of those regarding fees and certification. It is crucial that the procedural detail is settled in law first, as it will inform the detail of the fee and certification regulations.We cannot, for instance, compel enforcement agents to undertake mandatory training before setting out the detail of what they must be trained on. With the Taking Control of Goods Regulations in place, we will continue to work with stakeholders to finalise the content of the Fees and Certification Regulations, as well as the supporting guidance, to ensure the new regime will be robust enough to end abuses while continuing to allow the civil justice system to function effectively.

 

The Taking Control of Goods Regulations 2013 set out the procedure that enforcement agents must follow when taking control of goods and, if necessary, selling them to recover a debt. They contain rules which will provide important protections for debtors, including,amongst others:

 

 

-the introduction of a 7 day notice of enforcement, designed to encourage early payment where possible or an additional opportunity to seek advice where a debtor is in difficulty;

-restrictions on the days and hours that enforcement action can take place as well as how and when an enforcement agent may access a property;

 

-restrictions on the goods an enforcement agent can take, ensuring those needed for the basic domestic needs of a debtor and their family are protected;

 

-mandatory information to be given to the debtor when they enter a controlled goods agreement, ensuring they know what goods are under the control of the enforcement agent and the terms of the agreement and;

 

-how the sale of goods, if necessary, will take place and how a debtor can pay the debt to prevent this.

 

There has been particular concern about vulnerable debtors. While these Regulations introduce safeguards for the vulnerable by, for example, preventing the seizure of goods when only a vulnerable person is present, you will note that the Regulations do not actually define “vulnerability”. This is in line with responses to our consultation paper and the widespread concerns that to do so would risk reducing assessment to a tick box exercise. It is our view that vulnerability is best assessed on a case-by-case basis by qualified enforcement agents who understand the most appropriate actions to take once a vulnerable individual has been identified. We will ensure that an enforcement agent is able to do this through the mandatory training which will be addressed in the next part of reforms.

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A curate's egg then, good in parts perhaps. we will have to wait and see.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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The regulations are made under Schedule 12 of the Tribunals Courts and Enforcement Act 2007 which says in paragraph 10 :

 

"An enforcement agent may take control of goods only if they are goods of the debtor."

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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The regulations are made under Schedule 12 of the Tribunals Courts and Enforcement Act 2007 which says in paragraph 10 :

 

"An enforcement agent may take control of goods only if they are goods of the debtor."

As is the case now, but still they levy third party cars, and other shenanigans,

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I don't think that schedule 12 is actually in force yet.

 

If a car is parked on the debtors property,bailiffs argue that it is reasonable to assume it belongs to the debtor.Bailiffs will quote case law from a judge who stated that he didn't think that a DVLA check would "reliably take the enquiry any further forward".He was countering Dr Martins (LGO) determination that in every case,a bailiff should make a DVLA check.

 

On a positive side-If this case law is now setting a precedent then it would be very hard for a bailiff to prove that a debtor owns a car,even if the V5 has him/her as the registered keeper

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It is quite possible for a keeper not to be the owner, viz a Motability or car on a personal lease contract.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Back to the thread subject. There is lot of wealth held by the less well off - accumulatively of course due to the large numbers. The normal situation is that 'the poor' do not have good Title. These new regulations allow the State to get around that issue and so to tap this (accumulative) pool of wealth.

Note that I say wealth, that is not the same as money, not at all.The two do not overlap (not since we went off the gold standard long long ago).

This is Chicago School economics run riot UK style. It is appalling. Chicago School economic run riot always leads to 'social unrest and dissent'.

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It is quite possible for a keeper not to be the owner, viz a Motability or car on a personal lease contract.

 

A motability car would be registered as an invalid vehicle, and a leased car would be flagged up when an HPI check is made. Bailiffs can not immobilize a vehicle with £0.00 VEL and registered as an invalid carriage, they can immobilize a vehicle that is on "finance" but must release it as soon as proof is provided that it also belong to a third party, the Finance Company in this case.

 

A cehicle purchased with a personal loan, and not secure on such vehicle can be seized and sold at auction.

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"A cehicle purchased with a personal loan, and not secure on such vehicle can be seized and sold at auctionlink3.gif."

Exactly so, but the bailiffs still try it on with Motbility and vehicles on a disabled taxation class £0.00 VED.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Exactly so, but the bailiffs still try it on with Motbility and vehicles on a disabled taxation class £0.00 VED.

 

If a bailiff immobilises one of these could very likely wave goodbey to his/her certificate......there is no harm in trying to bluff, after all the "target" of the bailiff does owe money to somebody for a valid reason.

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If a bailiff immobilises one of these could very likely wave goodbey to his/her certificate......there is no harm in trying to bluff' date=' after all the "target" of the bailiff does owe money to somebody for a valid reason.[/quote']

In theory, but a bailiff is an inveterate incorrigible liar, greedy for fees which is why he will try it on. I know of one who threatened to seize an electric wheelchair , saying the debtor could always use a manual one to get around, when he realised the adapted car that was driven directly from a wheelchair as in up the rear ramp, and chair clamped behind steering wheel was exempt from seizure.

 

As it happened the case was returned on vulnerability grounds, and the bailiff got diddly squat.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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As hard as it seems please do not tar all with the same brush.:wink:

 

danmcr, there are many bailiffs out there who do the job correctly, due to the nature of an advice site we will usually encounter the not so good and downright awful ones, so no offence intended to the good ones who we rarely see or hear about.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Something that would assist an Enforcement Officer greatly and would also prevent a great deal of the argument above would be for the DVLA to allow real-time registered keeper checks on vehicles.

 

At present it takes most HCEOs 24-48 hours and those using manual requests much longer.

 

Another and possibly even more sensible option would be to allow the enforcement industry to reverse-check vehicle registrations. This way the debtors details could be put into the DVLA database and in return it could provide details of vehicles registered to that debtor. This would surely improve the recovery of LA, government and court fines/judgment debts.

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