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    • This is a ridiculous situation.  The lender has made so many stupid errors of judgement.  I refuse to bow down and willingly 'pay' for their mistakes.  I really want to put this behind me and move on.  I can't yet. 
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    • ae - i have no funds to appoint lawyers.   My point about most caggers getting lost is simply due to so many layers of legal issues that is bound to confuse.  
    • Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same.   Yes.  But every interested buyer was offering within a range - based on local market sales evidence.  Shelter site says a lender is not allowed to wait for the market to improve. Why serve a dilapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease.   The dilapidations notice was a legal first step.  Freeholders have to give time to leaseholders to remedy.  Lender lawyers advised the property was going to be sold and the new buyer would undertake the work.  Their missive came shortly before contracts were given to buyer.  The buyer lawyer and freehold lawyers were then in contact.  The issue of dilapidations remedy was discussed..  But then lender reneged.  There was a few months where neither I nor freeholders were sure what was going on.  Then suddenly demolition works started.   Before one issues a s146 one has to issue a LBA.  That is eventually what happened. ...legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease   A s146 was served.  It took 3y but the parties came to a settlement.   (They couldn't revert as they had ripped out irreplaceable historical features). The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there.  That's not the case   One can ask for another extension.  In this instance the freeholders eventually agreed with a proviso for the receiver not to serve another. You wouldn't vary a lease through a lease extension.  Correct.  But receiver lawyer was an idiot.   He made so many errors.  No idea why the receiver instructed him?  He used to work for lender lawyers. I belatedly discovered he was sacked for dishonesty and fined a huge sum by the sra  (though kept his licence).  He eventually joined another firm and the receiver bizarrely chose him to handle the extension.  Again he messed up - which is why the matter still hasn't been properly concluded.   In reality, its quite clear the lender/ receiver were just trying to overwhelm me (as trustee and leaseholder) with work (and costs) due to so many legal  issues.  Also they tried to twist things (as lawyers sometimes do).  They tried to create a situation where the freeholders would get a wasted costs order - the intent was to bankrupt the freeholders so they could grab the fh that way.   That didn't happen.  They are still trying though.  They owe the freeholders legal costs (s60) and are refusing to pay.  They are trying to get the freeholders to refer the matter to the tribunal - simply to incur more costs (the freeholders don't want and cant's afford to incur)  Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to.... The property does not qualify under 67 Act.  Their notice was invalid and voided. B petition was struck out. So this is dealt with then.  That action was dealt with yes.   But they then issued a new claim out of a different random court - which I'm still dealing with alone.  This is where I have issues with my old lawyer. He failed to read important legal docs  (which I kept emailing and asking if he was dealing with) and  also didn't deal with something crucial I pointed out.  This lawyer had the lender in a corner and he did not act. Evidence shows lender and receiver strategy had been ....  Redact and scan said evidence up for others to look at?   I could.  But the evidence is clear cut.  Receiver email to lender and lender lawyer: "our strategy for many months  has been for ceo to get the property".  A lender is not allowed to influence the receivership.   They clearly were.  And the law firm were complicit.  The same firm representing the lender and the ceo in his personal capacity - conflict of interest?   I  also have evidence of the lender trying to pay a buyer to walk.  I was never supposed to know about this.  But I was given copies of messages from the receiver "I need to see you face to face, these things are best not put in writing".  No need to divulge all here.  But in hindsight it's clear the lender/ receiver tried - via 2 meetings - to get rid of this buyer (pay large £s) to clear the path for the ceo.   One thing I need to clarify - if a receiver tells a lender to do - or not to do - something should the lender comply? 
    • Why ask for advice if you think it's too complex for the forum members to understand? You'd be better engaging a lawyer. Make sure he has understood all the implications. Stick with his advice. If it doesn't conform to your preconceived opinion then pause and consider whether maybe he's right.
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Seriously frustrated with Vodafone, no signal on 3G.


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I'm seriously hacked off with Vodafone. For the last 2 months or so I've had no signal at all while at home which has led me to missing calls and texts. As I run a business from home alongside my full time employment this is a major hassle.

 

I called Vodafone to report the problem and was told to switch my phone to 2G as there was a known problem with the 3G knocking out the signal. I was told this would be a short term solution until the 3G issue was resolved.

 

After a few days of still suffering this issue I went onto the Vodafone eForum and posted on there about the problem. I completed all the info Vodafone required from me and a day or so later was told the issue should be resolved which it was not !

 

About a week later while still suffering this issue, Vodafone posted saying the engineers had checked the site and couldn't find any alarms ! All I've done since then is constantly ask what's going on to be told " we'll check with the engineers and get back to you " !

 

Vodafone last posted on my thread on 5/7/13 saying they'd chase the engineers up, I've heard nothing so posted yesterday (16/7/13) asking what's going on. I got a reply today (17/7/13) saying Vodafone would chase the engineers up again !!!

 

I'm so annoyed with this now and the disgusting customer services. I'm sick of paying my monthly contract for a mobile I can't use properly. Can I cancel my contract early based on the fact Vodafone have failed to resolve this issue for such a long period of time ?

 

Is there anyone on here that can help me ?

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Hi clarkywrx,

 

I'm sorry to see that you're currently having problems with the network.

 

I've located your thread on our eForum and so will check to see if there's any further news.

 

If you'd like to discuss things further with me could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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  • 2 weeks later...

So Vodafone got back to me saying if I want to cancel my contract I have to pay the remaining amount of the contract to end it, I expected to have to pay but would've thought it would be a discounted rate bearing in mind I'm only cancelling due to the reduced service and very poor customer service.

 

As I've had no reply on the Vodafone forum for a while I've just posted on there asking what's going on only to be told " The engineers are still looking into it " !

 

Also, after being told I could only have a line rental refund after the issue has been resolved, I've now been told I'm not getting any refund as it's a 3G issue !

 

So while on 3G I cannot make/receive calls or texts or use the internet, I'm paying £32 a month for this and it's been going on for 3 months and Vodafone still can't sort it out !

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So Vodafone got back to me saying if I want to cancel my contract I have to pay the remaining amount of the contract to end it, I expected to have to pay but would've thought it would be a discounted rate bearing in mind I'm only cancelling due to the reduced service and very poor customer service.

 

As I've had no reply on the Vodafone forum for a while I've just posted on there asking what's going on only to be told " The engineers are still looking into it " !

 

Also, after being told I could only have a line rental refund after the issue has been resolved, I've now been told I'm not getting any refund as it's a 3G issue !

 

So while on 3G I cannot make/receive calls or texts or use the internet, I'm paying £32 a month for this and it's been going on for 3 months and Vodafone still can't sort it out !

 

 

You do not have to pay the remaining amount. Ofcom guidance is the remaining months less the costs vodafone would not incur by you not using the service. They should give you a termination price which is this figure.

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You do not have to pay the remaining amount. Ofcom guidance is the remaining months less the costs vodafone would not incur by you not using the service. They should give you a termination price which is this figure.

 

The figure Vodafone have given me is the remaining monthly payments left to pay minus 2% !

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Hi clarkywrx,

 

I can understand your frustration.

 

Please be assured that as soon as I have an update I'll get in touch with you to discuss things further.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

 

I would appreciate that but please bear in mind how long this issue has been going on for, it just doesn't seem to be getting sorted out !

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Do you have reliable wired / cable broadband at home?

 

If so, why are Voda not offering you a SureSignal device, (it is a femto-cell), at least as a stopgap measure to limit your loss of business?

 

FWIW, O2 don't take this approach, and don't have their own femto-cell, but if an O2 customer was facing the same, they should look at using "TuGo" over their home wi-fi network to restore their access to calls / texts.

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Do you have reliable wired / cable broadband at home?

 

If so, why are Voda not offering you a SureSignal device, (it is a femto-cell), at least as a stopgap measure to limit your loss of business?

 

FWIW, O2 don't take this approach, and don't have their own femto-cell, but if an O2 customer was facing the same, they should look at using "TuGo" over their home wi-fi network to restore their access to calls / texts.

 

Correction to the above : O2 do have a femto-cell, available only to business customers (currently £150 for SOHO, £250 for large business versions).

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