Tesk Enforcement

[tianasamour]

Hi there,

 

On the 23rd of May I stepped out of the shower and heard my letter box close,

 

I ran to my bedroom window to see if I had missed a delivery and saw a man getting into his van.

 

I thought it was odd as I can usually hear the doorbell, (i have a small child so i shower with the door open).

I opened the window and asked if I had missed a delivery and he said no and got into his vehicle.

 

on arriving downstairs I found a Final Notice from task enforcement for a traffic for London contravention.

 

Now I do not wish to mislead you, I parked in the wrong place and ignored the letters I received.

I am not trying to wriggle out of the ticket.

 

I had no idea it had been passed on to bailiffs and from £215.44 it had gone up to 493.52

 

Six days later I woke up and came downstairs and found a letter again on the floor,

no knocking, no doorbell. the amount had gone up £641.11 according to the letter.

 

I then phoned the bailiff to ask how he can claim to be recovering a debt

when he doesn't even knock on my door and was told that he didn't legally need to knock,

that just like a postman he was delivering his message.

 

I then called tasks offices and asked if this was true they could not verify.

 

I then asked for a breakdown of fees as I was supposedly sent a letter out by them which I never received.

 

Task then sent me out a letter with breakdown of their fees.

 

Case received 26/04/13 £202 0.00

pre - enforcement letter 26/04/2013 £11.20 2.24

1st visit 23/05/2013 £56.73 11.35

Attendance 23/05/2013 £175.00 35.00

2nd visit 29/05/2013 £59.85 11.97

 

totals 504.78 60.56 565.34

 

Now this does not tally up with what was put through my door on the two visits, 23/05 being £495.32 and 29/05 being £641.11

 

Also i am concerned about this large attendance charge;

as I believe that to mean he attended to remove goods,

how could this be the case if he did not even ring the bell.

 

I called the office today and asked what notes where on the system with regards to the call on the 29th

and they read back my complaint about him not ringing the bell,

so at least they are aware there was an issue before I received their breakdown dated 30/05/13.

 

I guess what I want to know is where do I go from here and are his actions legal?

 

Thanks Tia

[tianasamour]

I Emailed this to them just now and hopefully I will receive a reasonable response.

 

 

Task Enforcement

 

I am confused as to the charges I am seeing on the attached documents all from Task Enforcement and their bailiffs.

 

On the 23rd May 2013 I was in my mothers property where I am currently lodging with her. I was upstairs dressing when I heard the letter box, I was surprised and thought I did not hear the doorbell and had missed a delivery. I opened the window (in a state of undress) and called out to the man, I asked are you a delivery? To which he replied no; at this point I had no reason to believe he was a bailiff and simply put it down to the nuisance leaflet posters that patrol the area.

 

Later that afternoon when I went downstairs I noticed the paper with the final notice and court warrant information.

 

I was taken aback and confused.

 

On the 29th of May I again received a letter through the letterbox, on this occasion it was very early in the morning, I went downstairs and definitely knew there had been no attempt to knock or ring the doorbell as my mother, 3 other adults and two children stayed the night who all heard nothing.

 

At this point I contacted Mr H who informed me that he did not legally need to ring the doorbell and that it is my problem for not paying my debt. He said that I did not come down on the first visit and therefore I showed him I was avoiding him. This is extremely unreasonable as he neither knocked on the door nor identified himself or indeed requested me to come downstairs during our exchange through the window.

 

I then asked if I could make an arrangement to pay in installments and was told he does not do that I would have to find the money upfront or he could wait 2 weeks for full payment.

 

After an unsatisfactory conversation I called the Task Enforcement office and spoke to R, I expressed my issue about Mr H not ringing the doorbell and therefore denying me an opportunity to discuss the situation and charging me for the visit. I also expresses my concern that all I had received in relation to this case were handwritten letters placed through the door by a bailiff and asked for a copy of the original letter that was supposedly sent to me along with a breakdown of the costs.

 

What I have received so far is not the original letter but a letter stating that Task are satisfied I received a letter (I did not) and also a breakdown of costs that are far different to the amounts charged by the bailiff.

 

I also find on the 23rd of may a charge for 1st visit of: £56.73 + £11.35 VAT, then on the same date a charge for Attendance of £175.00 + £35 VAT

 

I am unsure what this attendance fee is or why it applies, and if indeed it is as I suspect a charge against him attending to remove goods how could he possibly have tried to do so without knocking on my door?

 

I have a notice from the bailiff enforcing a £641.11 debt yet the Task Enforcement office can only account for £565.34. Somehow this doesn't seem right.

 

As this warrant is being acted on for Transport For London I believe that they also have a duty to ensure that fair practice is being followed so I will be providing them a copy of this correspondence and would like a reasonable response from all parties.

 

I have also copied in My Local Member of Parliament as I believe there to be error and would appreciate this matter being looked into further.

 

Please see all documentation that I have received in relation to this case and pay close attention tho the miss matching figures.