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    • I bought my house 2 years ago. The previous owner had died. I continue to recieve parking fines and communication from DVLA in the name of the dead person, despite contacting DVLA via post to inform them I am the new owner of the property. I have sent them proof of purchase and ownership but the communications continue to arrive. Aside from using "return to sender", does anyone have any idea how to stop this and get DVLA to update their records? Not sure if relevant but the Tax class on the vehicle is disabled meaning that the price of vehicle tax is £0 per year. I assume someone is using this to get free vehicle tax which is up to them, but I'm bored of fighting with parking charge companies and getting threatening letters, as whoever is doing this is also not very good at paying for parking.
    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  I refuse to be held accountable in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The girl who said I done it has cerebral palsy and she can't speak but she can nod for yes and shake her head for no but she doesn't like younger people caring for her and she's always been off with me as I'm only 23. She's 10 days older than I am. Also, she wouldn't see me working down her isle as I'm never down there so I can't see why she would nod yes for me when I don't see her unless someone has put it on her head. It will be 4 weeks on Wednesday

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If the rota says that you weren't working on the date that the item was stolen I would think that's good enough evidence, however although you have been told that's why you have been suspended by a friend you haven't been told officially the reason why, it may be for something different so don't get too focussed on the charger going missing. all you can do is wait and see

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It wasn't a charger, it was a connector thingy that connects an old iPod to a new docking station. I guess I'll bide my time in hope that all this will be resolved soon. My biggest worry now is how to go back to work when this is solved. My confidence has been knocked tremendously

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I'm just wondering whether you should call someone senior there and explain that you weren't on the rota at the time and say that you're keen to get back to work as soon as possible. Its not in anyone's interests for you to be suspended and this might help move things along a bit.

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At the time of the incident she hasn't been told the detail of? That'll be difficult. I suspect this is a wider investigation.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I phoned my manager again today, again she won't tell me a thing and I can't say I know what I'm supposed to of done because xxx told me and he isn't supposed to speak to me. I have ignored everyone from work as I'm not allowed to speak to anyone from there. I wish I could phone up and say "hey, why the hell is this taking so long because I wasn't even in work!" Though I have to be honest, I'm debating sending a letter saying I was told, and giving my point across.

Edited by honeybee13
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I phoned my manager again today, again she won't tell me a thing and I can't say I know what I'm supposed to of done because xxx told me and he isn't supposed to speak to me. I have ignored everyone from work as I'm not allowed to speak to anyone from there. I wish I could phone up and say "hey, why the hell is this taking so long because I wasn't even in work!" Though I have to be honest, I'm debating sending a letter saying I was told, and giving my point across.

 

It might be best for you to take the advice of Emmzzi and stop contacting the company by phone. It cant be very pleasant to be accused of something you know you haven't done and that their own records will prove that you cant have done it.

 

However, spending every waking moment worrying about this is not going to make things go any faster.

 

Try and busy yourself, spring clean your home, go window shopping, catch up with friends. Even if you cant attend your NVQ training, you can at least study. If you are being paid then I would just accept this as an unplanned vacation.

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1 week later, a friend text from work saying he had heard about what I was suppoed to of done,

and that no one would believe it. I

 

was supposed to of stolen an iPod connecter thingy that connects the Ipod to a docking station.

I own an iPod 4th Gen, but the thing that was stolen was for an OLD iPod. and I don't even own a docking station.

 

fast forward, and its now 6th April 2013 and I have still not heard a thing from work.

I only recieved that one letter saying I wasn't allowed to contact anyone or I am not allowed to find another job.

 

Please help

 

It is not relevant whether you own an IPod that would match the missing item or even whether you have a docking station.

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Actually my colleague told me that on hand-over the nurse said who ever stole it would have an old iPod, or is second technical who needed one. I don't know what it's called so I can't explain better. Basically the iPod didnt fit the docking station with out this part that's missing.

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To be honest, it really does not matter what type of connection it was. It points to guilt to say it can't have been you because you already have (whatever)...I know it is stressful, but best not to apologise or explain if you are innocent. If you did it, best put your hand up and graciously resign. That's the best way to deal with guilt.

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Have you ever been accused of something you didn't do? It's the most stressful thing in the world and for me, since I've left school I have worked because I have always wanted my own independence so I worked to get my own place etc so to be out of work for such a stupidly long time is super stressful.

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I would wait until you know what the actual accusation, if any, is, instead of working out how to deal with an imagined situation. In the meantime clean the house, go for walks, write your CV, etc etc

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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I'd really be pushing the employer to make it clear what you're being accused of, to be suspended for this length of time fo no proper reason in completely unacceptable. Say that its causing you stress. Keep calling and writing until you get an acceptable response.

 

The employer has no right hatsoever to tell you not to contact people, so just ignore any such request.

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I have asked my employer many times why I have been suspended but she keeps fobbing me off saying "I'll call you when it's dealt with by POVA" other than that I keep getting "I can't tell you anything". I have ignored my colleagues for 4 weeks now and after the first 2 weeks, they've now stopped calling and texting. I just don't want any trouble.

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Im not sure why your employer said "I'll call you when it's dealt with by POVA"as a investigation would have to be done first depending on the outcome of this. !

 

The Protection of Vulnerable Adults (POVA) scheme relates to a list of people who are banned from working with vulnerable adults in registered care services

Edited by matt v atos
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http://www.scie.org.uk/publications/guides/guide12/deciding/deciding5.asp

 

POVA Guidance

 

Employers and managers should address issues of harm to vulnerable adults directly through their disciplinary processes. If they are not tackled in this way, the grounds for a POVA referral may be undermined. . If the employer is unclear about whether the allegation has substance but has suspended/provisionally transferred the worker while more evidence is obtained, a referral should be made only if the suspension/transfer is on grounds of misconduct harming or placing at risk of harm a vulnerable adult. This will not be the case where the employer is simply operating a policy of suspension pending a hearing whenever allegations of misconduct are made (i.e. a ‘neutral’ suspension policy). In those circumstances a referral should be made IF and WHEN (following investigatory and disciplinary processes) a decision is made to dismiss, suspend or transfer the worker on grounds of misconduct harming or placing at risk of harm a vulnerable adult. The employer should make it clear to the worker if the grounds for the suspension/transfer change

 

======================================

 

get a grievance in if they do not tell you the reason for suspension in writing asking for it.

 

Then when you have the reason the text above will tell you if they are following pova guidance

 

other than that i'd go major bookworm on that link i put in around what pova does and is so your in the know

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