Thames Water - 6 year row with TW - Please help

[dx100uk]

then sar them unless you already have the readings and proves you use <£10PCM,

but are there not other charges here like sewage and drainage that attract payments?

[ericsbrother]

the dd guarantee states they ahve to inform you of a change like this. £10pm is silly low, around £30-60/month would be normal but they ahve to give you notice of change.

You need to look at your bills and usage to determine how much you owed at a recent point in time and take it from there.

I did check the bills. They have tripled the bill as an estimate. No reason.  My usage could not possible have tripled; nor will it.  In fact it would have reduced a lot as there has been lifestyle changes.

Yes I am on a low amount/month - by agreement.

I called my bank. There is - apparently - an insurance indemnity which allows you to reclaim the direct debit. 

I actioned that - so the money will be refunded. 

It would have been immediate if I had realised what TW had done on the same day as the dd - but as I only realised 2 days later and at the w/e - it will take a couple days for the £s to be refunded.

I now need to call/ discuss with TW.

Thanks everyone 

[ericsbrother]

estimate for a water meter? They have to read it once a year so jump the gun and do so yourself

[HP Mum]

Can I ask what is the position when you advise a utility provider in writing that the account is in dispute and any debt collection must stop until the dispute is resolved?

I have written a letter detailing complaints and inaccuracies suggesting provider mistakes.  And have advised debt collection must stop.  I am being hassled by an external firm constantly (I haven't ever responded).  Yet the online web-chat advisor says debt collection will continue.

I thought they must cease collection activity?

 

[lolerz]

FCA CONC 7.14. Paragraph 1:

"A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes the debt on valid grounds or what may be valid grounds."

Who is the energy firm and why is the debt disputed please.

[HP Mum]

Thanks.  That is what I thought.  TW = Thames.

I have gone through all historic bills.

They changed the account number as part of some internal upgrading a few years ago.

The ending balance of the old account # was passed into the new account #   But I dispute the end balance at the time of the account # change. 

I was  allocated watersure capping - yet it doesn't seem to have been applied. 

The meter reading has increased when it shouldn't have done (empty) - so am questioning the meter. 

I pay a nominal sum every month anyway

[dx100uk]

old and new threads merged.

dx

[HP Mum]

The thread I started today has been merged with earlier posts re TW. 

But for clarity the 1st posts up to #12 were not about my TW issues - I was helping a friend.

Ironically TW disappeared and he hasn't received a single TW bill ever since - not in 15y!  Not sure why.  Water isn't included in block Service charges.

The posts then up to #21 were mine and sorted. 

The recent issues relate to posts from #23

[dx100uk]

yes i noticed the early posts were for a friend.

no matter.

its good you got the old issue resolved.

cant hurt to leave them here.

dx

[HP Mum]

TW internal account # change happened end 2021. 

I have remaining queries relating to post #23 onwards

- but the posting today really is focusing on me telling TW they made errors end 2021. 

It's a lot of money in dispute