HSBC and CardGuard

[apocalypsedreams]

We have written to HSBC regarding a CardGuard policy that we believe was missold. The policy started in 1999 and was cancelled in 2009.

 

HSBC have written back and said they are "unable to provide you with any info. in relation to this product" and that we need to write to "Card Protection Plan Limited".

 

The letter then offers info. regarding our account if we complete an attached form and enclose the appropriate fee. No form was attached!

 

Have any other CAG'ers had experience of this regarding CardGuard and HSBC?

 

At the moment our next course of action is SAR.

[citizenB]

I have heard about a similar product and believe that you can reclaim I will flag your query for others who might know more about this.

 

Yes, a Subject Access Request is always a good move - the bank has 40 calendar days to comply and it will cost you £10.00.

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/showthread.php?341699-CPP-Consumer-Credit-Licence-Info&highlight=HSBC+CardGuard

[apocalypsedreams]

Thanks guys, HSBC have given CPP's address as Holgate Park, Holgate Road, YORK, YO26 4GA, but it appears they are claiming that they have nothing to do with the policy, despite the very obvious point that they sold it to the cardholder!

 

Is there any reason not to continue with the SAR to HSBC and instead focus on CPP?

[dx100uk]

yes i think CPP is your target.

 

dx

[apocalypsedreams]

Thanks. I'll let you know what they say.

Edited January 27, 2013 by apocalypsedreams

[chuckj]

Hi,

 

I'm in a pretty similar situation; I was told in 2001 that if I wanted a credit card then I must take out cardguard, and i had the policy until 2009.

 

HSBC have just rebuffed my complaint saying that 'as i understand it you were unaware you had the policy.

We can't support your complaint due the fact you had a 14 day cooling off period, have had annual renewal notices' etc.

 

I had said in my original correspondence that I was fully aware I had the policy as it was forced upon me.

 

I'll be writing my reply saying this and will also be completing a SAR as well as probably going to the ombudsman

as they clearly haven't taken the time to correctly read my original complaint.

 

If it helps, I originally completed the PPI forms on their website and sent it off to the PPI complaints team

who have forwarded it to another department.

 

You could try doing that if you havent already done so?

 

HTH

 

chuck

[dx100uk]

under FSA rules that is not correct

they cant just buff you off on 'mere speculation'

 

dx

[apocalypsedreams]

No response as yet from CPP, letter was sent 18 days ago.