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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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Wetcloths chasing Natwest acccont fees debt from 2005


Rav1531
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first post so please be nice :)

 

i took out a personal loan with Natwest on May 2000 for £15k.

as part of the deal they encouraged me to open an Advantage Gold current acc to get a cheaper % rate.

 

The current acc had a monthly fee but I was advised to downgrade the acc the next month. This I did. I have the original paperwork.

 

I updated the loan to £20k on Feb 2002, and did the same thing with the acc upgrading then downgrading the acc.

The loan was repaid with no problems,

I used the current acc only to receive a slight overpayment each month from my own bank to settle the direct debit.

I never used the acc for anything else.

The last payment was Mar 2005.

Apart from this, I have never had any dealings with Natwest.

 

I moved from that address (sold) 21 Jan 2005, and not ever using that current acc did not even think about renewing the address.

 

At the time the current acc was £109.46 in credit from slight overpayments from my bank to ensure the DD was paid. I have the original paperwork.

 

Since then I have moved several times due to army service.

 

In Aug 2010 Natwest contacted me by letter saying I owed them £832.62.

I received more letters which I ignored then in Oct 2010 I went into the branch to complain.

They investigated and said a new loan was applied for in 2005 and the Advantage Gold benefit was chosen again.

 

So the money owed is purely from them taking a monthly fee plus interest on the current acc.

 

I asked for proof and said someone must be using my details fraudulently, as I had moved and sold that address 21 Jan 2005.

they could not find any copy of paperwork, yet still declared I owed them the money. I visited the branch 3 times in total, but got nowhere.

 

Probably foolishly, yet certain if anything they owed me money (£109.46) I ignored further letters and moved from that correspondence address in may 2011.

 

Today I have received a debt collection letter from Wescot on behalf of Natwest, saying I owe £1126.25. Clearly I need to resolve this properly now.

 

Sorry for the drawn out post, I just wanted to get all the detail in for correct advice.

 

Any helpful advice would be very greatly appreciated.

Edited by Rav1531
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HI Rav

 

if your last use was 2005 [even if it was fraud!]

 

its statute barred.

 

IMHO i'd send the SB letter.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx

 

thanks for your reply. apart from paying the loan I never used the current acc.

 

does my contacting the branch in 2010 to try and resolve not affect the statute barred?

 

tbh I'm annoyed and think they should pay me the £109.46 plus interest but I'm worried they may win this case.

 

Certainly when I tried to deal with them in branch they were not helpful at all.

 

Can you point me to the SB letter? thanks

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I would write a formal complaint to natwest asking all the questions and explain your side at the same time. I would also contact all the credit reference agencies and inform them you have noticed that you maybe a victim of fraud with regards to Natwest Bank. Tell the credit reference agencies to dispute the natwest file and ask them to request all proof relating to the debt. Do everything in writing so you have a paper record.

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I would write a formal complaint to natwest asking all the questions and explain your side at the same time. I would also contact all the credit reference agencies and inform them you have noticed that you maybe a victim of fraud with regards to Natwest Bank. Tell the credit reference agencies to dispute the natwest file and ask them to request all proof relating to the debt. Do everything in writing so you have a paper record.

 

no-one has mentioned CRA files yet.

 

strange advise??????

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx

 

thanks for your reply. apart from paying the loan I never used the current acc. - when was the last loan payment?

does my contacting the branch in 2010 to try and resolve not affect the statute barred? - no

tbh I'm annoyed and think they should pay me the £109.46 plus interest but I'm worried they may win this case.

 

Certainly when I tried to deal with them in branch they were not helpful at all.

 

Can you point me to the SB letter? thanks

 

green library tab top left

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have a letter from Natwest dated 2 Dec 2010 responding to my complaint. Is it possible to post it?

 

Just to clarify Natwest must have been taking a payment and interest fees each month since 2005 until recently.

 

I did tell them in branch in 2010 to stop/freeze/close the account so there were no further fees.

 

Clearly never using the account I was not benefiting at all from the acc, but they just couldn't see that point.

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yes ofcourse you can:

 

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all figures and dates. {DO NOT USE A BIRO OR PEN]

convert existing PC files to PDF [office has an installable print to PDF option]

..

goto one of the many free online pdf converter websites [http://docupub.com/pdfconvert/]

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

i'e Default notice dd-mm-yyyy

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

 

 

ffrom what you say above it IS SB'ed

 

end of

 

wetcloths can go swivel

 

they are NOT bailiffs anyhow

 

they have NO such legal powers

so dont think any DCA ever has.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sounds like waffle!!!

I suggest the following which is in now way admission or acknowledgment of liability.

 

Address it to the writer of the letter you have received.

Use their references.

 

Sir,

 

I am inreceipt of your letter dated xx xx xxxx in reply to my complaint regarding the conduct of the bank regarding my loan and current account, having reviewed your response and the data I have on hand I do not acknowledge any debt to the bank.

 

Furthermore as this matter dates back 12 years at least and I have not used the facility in any way fora period of at least 6 years, nor have I made any unequivocal admission that any liability subsists the alleged debt is statute barred therefore I will not make any payment or offer of payment now or in the future.

 

I suugest that you now recall the matter from Westcott Credit Services and close the file.

 

Also I require that all references to this alleged debt are immediately removed from ALL credit reference agencies that the bank has reported to.

 

If the bank should disagree with the above I will refer the matter to the Financial Ombudsman Service and regulatory authorities as it is clear that the bank have failed in the common duty of care when dealing with my accounts.

 

Final Response.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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The drafted letter to the bank, copy to Westcott stating account is indispute with the OC therefore they should pass the file back to their ''client''.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Just writing the letters now

 

should I add my present address at the start?

 

And how should I end the letter? ie name, signature?

 

Sorry for the noob questions, I have never done anything like this before

 

Thanks in advance for your help

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Update: as of 12/1/2013

 

I wrote to Wescot, thinking to get them off my back first. Sent the letter Recorded Delivery 9/1/2013.

 

Haven't written to Natwest yet.

 

Received this letter from Wescot today, they do seem extremely aggressive.

 

I guess I need to wait for their response to my letter.

Edited by Rav1531
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thats a std computer generated threat-o-gram

 

nothing aggressive about it at all

 

std practice by DCA to spoof people into paying

debts they do not owe.

 

just remember

 

wetcloths DO NOT OWN THE DEBT

so can do NOTHING TO YOU.

 

they are NOT BAILIFFS

and

have as such NO LEGAL POWERS

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Its probably crossed letters. Give them a few days more to see if an actual response comes back.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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My guess is the letters have crossed theirs are atomated and are produced it seems at set time periods regardless of any incoming post they have received.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 2 weeks later...

Standard template reply generated automatically when a complaint is raised, they are probably waiting for the member of staff who can actually read to get round to your letter.

Give them time to reply.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yeah was thinking the same. Do you think they WILL actually get in touch with Natwest? I got nowhere with Natwest when I tried to sort this before.

 

It's Natwest attitude that I'm most worried about, still I do need to get this sorted so thanks again for your input.

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  • 1 month later...

Received this today from Wescot. It appears to go against the advice given here previously. Quite stressed about this. Please advise. Thanks in advance.

 

File uploaded incorrectly. see next post.

Edited by Rav1531
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